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12.9  Troubleshooting

If a problem occurs while the scanner is being used, check the following items and check the scanner status
on the LCD or in User Utility. If the unit still malfunctions, turn it off, unplug the power cord and call for
service.

Symptom

Possible Cause

Remedy

Ready LED (Green) does not
light when the unit’s power is
turned on.

The power cord is not plugged in.

Insert the power plug firmly.

The computer does not
recognize the scanner. The
scanner is not functioning
correctly.

The scanner is not connected to
the computer correctly.

Connect the USB cable or LAN
cable correctly.

The software is not installed
correctly.

Uninstall the software from the
computer (page 136), and then
install the software again (page
23).

The scanner is connected via a
USB hub or USB switch.

Do not connect the unit via a
USB hub or USB switch.

There is a problem with the
cable.

If you are using a USB cable, be
sure to use the included USB
cable. If you are using a LAN
cable, use a category 5 or
enhanced category 5 cable or
greater.

The unit’s power was turned off
because no operations were
performed for a certain period of
time.

Turn on the unit's power (page
38).

LAN connection:

The network-related settings are
incorrect.

Check the network-related
settings (page 120).

Scan speed is slow.

The scanner is connected over a
USB 1.1 or USB 2.0 connection.

Connect over USB 3.0, USB 3.1
or USB 3.2.

LAN connection:

In case of using this unit with a
LAN connection, the scanning
speed may be slower due to
network traffic.

Consult your network
administrator.

The document has been loaded
on the feed tray, but the scanner
does not start scanning.

The document is not loaded
properly.

Load the document correctly
(page 46).

The sensor cannot detect the
document as the edge of the
document is curled.

Flatten the document (page 43)
and load it again (page 46).

The documents are not fed one
at a time, but in bunches.

The scanning method is set to
manual.

Select automatic scanning using
the manual feed selector (page
51).

12.9 Troubleshooting

129

Содержание KV-S5078Y

Страница 1: ...ntain information on operating the scanner Before reading these instructions please read the Quick Installation Guide enclosed with this unit Keep all documentation in a safe place for future reference Current model availability depends on your country area Please contact your dealer ...

Страница 2: ... S and other countries All other trademarks identified herein are the property of their respective owners About the Descriptions in This Manual Windows refers to the Microsoft Windows operating system hereafter Windows The screen shots used in this manual may differ from the screens displayed on your computer Letter size This is the standard paper size of 8 5 in 11 in used in the United States and...

Страница 3: ... 1 Scan Button Setting Tool 3 Scan Server Setting Tool 4 5 Network Scanner Select Tool 4 5 Network Setting Tool 4 6 Export Import Tool 7 Documents 8 Operating Manual Control sheet 9 1 USB connected scanner or selected scanner by Network Scanner Select Tool can communicate 2 Image Capture Plus is a Panasonic original application for configuring advanced scanning settings 3 This tool is used when th...

Страница 4: ...efox latest version Google Chrome latest version 1 KV S5078Y only Note For details about the system requirements refer to Read me first in the Software Manual CD ROM The scanning speed differs depending on the host computer s operating environment or the application used Due to the slower speed of USB 1 1 or USB 2 0 it is recommended to use a USB 3 0 USB 3 1 USB 3 2 interface The unit is not guara...

Страница 5: ... BSD Copyright c 2001 2003 Networks Associates Technology Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above...

Страница 6: ...ights reserved Use is subject to license terms below This distribution may include materials developed by third parties Sun Sun Microsystems the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems Inc in the U S and other countries Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met...

Страница 7: ...s thttpd software developed by ACMELabs and uses it based on the following license conditions Copyright 1995 1998 1999 2000 by Jef Poskanzer jef acme com All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of c...

Страница 8: ...ation Panel 28 5 1 About LED 31 5 2 About LCD KV S5078Y 32 5 2 1 Menu Screen 35 6 Operation 38 6 1 Basic Operations 38 6 1 1 Turning ON OFF the Unit s Power 38 6 1 2 Returning from Sleep Mode 38 6 1 3 Changing the Language Used on the LCD KV S5078Y 38 6 1 4 Changing the Date and Time KV S5078Y 38 6 1 5 Opening Closing the ADF Door 39 6 1 6 Opening Closing the Imprinter Door 40 6 1 7 Adjusting the ...

Страница 9: ...Clearing Paper Jams 91 10 Care and Maintenance 93 10 1 Cleaning the Outside of the Scanner 93 10 2 Cleaning the Inside of the Scanner 94 10 2 1 Cleaning the Conveyors and Scanning Glasses 95 10 2 2 Cleaning the Sensors 96 10 2 3 Cleaning the Scanning Backgrounds 97 10 2 4 Cleaning the Rollers 98 10 2 5 Cleaning Mode 100 10 2 6 Clearing the Counter After Cleaning the Rollers 103 10 3 Replacing the ...

Страница 10: ...ertificate 124 12 5 Import Export KV S5078Y LAN Connection 125 12 6 Backup Restore KV S5078Y LAN Connection 126 12 7 Firmware Update KV S5078Y LAN Connection 127 12 8 Factory Reset KV S5078Y 128 12 9 Troubleshooting 129 12 10 Error Codes and Error Messages KV S5078Y 132 12 11 Shading Adjustment 135 12 12 Uninstalling the Software 136 12 13 Repacking Instructions 137 12 14 Specifications 139 Table ...

Страница 11: ... the scanning process stops because documents such as envelopes or receipts attached to documents are being detected as double fed the double feed skip DFS function can be used to resume scanning Stapled document detection KV S5078Y This scanner has a stapled document detection that detects documents that contain staples and stops scanning before any serious damage occurs Count Only Mode KV S5078Y...

Страница 12: ...machine near a supervised area to prevent illegal duplication from being made Installation Do not place the unit in direct sunlight in a cold draft or near heating apparatus Do not place the unit near apparatus which generate electronic or magnetic noise Protect the unit from static electricity Do not move the unit immediately from a cold place to a warm place It may cause condensation which may d...

Страница 13: ...per please refer to the Safety Data Sheet SDS Please ask your Panasonic sales company about obtaining the Safety Data Sheet If the bag is left opened for a long period of time before using it the alcohol will evaporate Please use the roller cleaning paper immediately after opening the bag To purchase the roller cleaning paper KV SS03 please contact your dealer or call our Supplies and Accessories ...

Страница 14: ...nected to a network it is the responsibility of the user to connect it to a network that implements appropriate security measures Any damages due to leakage of your information 2 3 1 Management of Setting Information The management of setting information such as network configurations passwords e mail addresses etc is the responsibility of the user Keep a copy of all important data If you have the...

Страница 15: ...cuments Quick Installation Guide Double feed prevention roller Shading paper Refer to 12 11 Shading Adjustment page 135 Exit support sheet Refer to 6 3 5 Exit Support Sheet page 58 Warranty For the United States only Notice It is highly recommended to keep the original carton and all packing materials They are necessary when repacking The serial number which is required to install the software is ...

Страница 16: ...e Plus Add in 10 license KV SS093 1 2 Required to installing OCREngine for Image Capture Plus on 2 or more PCs For 10 licenses Image Capture Plus OCR module for network scan 10 user license KV SS094 1 2 Refer to 7 Scan Server KV S5078Y page 74 Image Capture Plus Zonal OCR Add in 1 license KV SS095 1 Extend the maximum number of fields for zone OCR in Image Capture Plus from 3 to 10 For 1 license I...

Страница 17: ...ides Exit tray Exit stopper Exit extension tray ADF door Manual feed selector You can select the document feeding method MANUAL Manual feeding AUTO Automatic feeding Feed tray Load the documents with the surface to be scanned facing up Make sure to remove paper clips and staples from documents Operation panel For details refer to 5 Operation Panel page 28 Extension bar 3 Location of Controls 17 ...

Страница 18: ...e page 110 Fan exhaust vent AC inlet Power cord USB cable Connect the USB cable to the scanner and the other end of the USB cable to the computer LAN cable not supplied KV S5078Y To assure continued emission limit compliance use only shielded LAN cable The cable should be a CAT 5 Category 5 or higher for 10Base T 100Base TX or CAT 5e Enhanced Category 5 or higher for 1000Base T USB connector LAN c...

Страница 19: ...und the Scanner In order to ensure proper operation install the unit maintaining the proper distances from surrounding objects as shown in the following illustration 200 mm 7 9 in 250 mm 9 8 in 200 mm 7 9 in 200 mm 7 9 in 4 Installation 19 ...

Страница 20: ...inside rollers with a dry and soft cloth leave the unit in a warm place for 1 or 2 hours and then use the unit after you make sure that the inside of the unit has dried Do not place the unit in extremely high temperatures such as near heat sources etc This equipment is not suitable for use in locations where children are likely to be present 1 Remove all packing tape 2 Open the ADF door page 39 3 ...

Страница 21: ... then insert the shaft in the notch Push the shaft on the opposite side until it clicks into place 1 1 3 2 2 Notice After you install the double feed prevention roller make sure that the shaft is inserted into the tab If the roller is not installed correctly it may cause double feeding or a paper jam 1 4 2 Installing the Unit 21 ...

Страница 22: ...icks into place to close it Notice Make sure that the double feed prevention roller cover does not stick up If the double feed prevention roller cover is closed incompletely damage or paper jams can occur 7 Close the ADF door page 39 4 2 Installing the Unit 22 ...

Страница 23: ...ime set the date and time by using the or cursor buttons and then press the OK button For details see 6 1 4 Changing the Date and Time KV S5078Y page 38 Notice Make sure to log on as an administrator to install the software The software on the enclosed Software Manual CD ROM can be installed on your computer You can select from the 2 installation methods below depending on your needs a Complete In...

Страница 24: ...tup window will appear If the AutoPlay dialog box is displayed select CDRun exe If the setup window does not appear double click CDRun exe in the Software Manual CD ROM When the model selection screen is displayed select the correct model to use 3 Check the Read me first file 4 Select the desired installation methods from Software on the left side of the screen If you selected Custom select the it...

Страница 25: ...n and complete the installation Select Wired LAN as the connection method for the scanner Restart your computer if you are prompted to do so If multiple scanners are displayed select the scanner with the same host name as the unit You can confirm the host name of the unit as follows Menu button Network Setting Host Name When using a DHCP server Select Automatic Configuration DHCP for the IP addres...

Страница 26: ...nected over LAN You can change the scanner used with a LAN Connection 1 Start the Network Scanner Select Tool 2 Select the check box of the scanner you use 3 Click OK 4 3 2 When Using This Unit with a Wired LAN Connection KV S5078Y 26 ...

Страница 27: ...elect All Programs Panasonic Image Capture Plus Image Capture Plus Help For User Utility or Scan Button Setting Tool 1 Select All Programs Panasonic Scanner Tools 2 Select that item s help Note In Windows 8 and Windows 10 select the Panasonic Document Scanner section on the Apps screen For Network Setting Tool Network Scanner Select Tool or Scan Server Setting Tool KV S5078Y 1 Start the program 2 ...

Страница 28: ...used by holding the Menu button for 1 second or more Job button Displays the job mode screen of push scan The available job modes are USB Network PC and Preset Scan and the pre selected mode is displayed page 34 Back button Returns the LCD to the previous screen Skip button If you press this button after a double feed or a dog eared sheet is detected and scanning has been paused the sheet or sheet...

Страница 29: ...starts scanning For details about Manual Feed Mode refer to the Image Capture Plus TWAIN or ISIS help OK button Cursor button Used to select items on the LCD screen Use or of the cursor button at the basic screen in the ready mode to set the Small Thin paper mode page 52 Use or of the cursor button at the basic screen in the ready mode to select the position of feed tray 100 sheets 200 sheets Maxi...

Страница 30: ... be scanned and then ejected from the scanner Scanning will continue after the sheet is scanned and ejected Error LED Red Lights when an error occurs For details refer to 5 1 About LED page 31 Start Stop button During scanning pressing this button stops scanning If you press this button after a double feed is detected and scanning has been paused in pull scan scanning will stop without scanning th...

Страница 31: ...ress the power button of the scanner to turn it on You can enable disable the power off feature and change the time until the scanner turns off See 5 2 1 Menu Screen page 35 2 If no operation is performed for 15 minutes or longer the scanner will enter sleep mode automatically to conserve energy Press any button except the power button on the scanner s operation panel to return to ready mode The t...

Страница 32: ...play of the screen in the ready mode Use or of the cursor button to select the Small Thin paper mode page 52 Use or of the cursor button to select the position of the feed tray 100 sheets 200 sheets Maximum The USB cable and LAN cable are not connected The USB cable is not connected The LAN cable is not connected 5 2 About LCD KV S5078Y 32 ...

Страница 33: ...isplayed The following icons are displayed icon Contents The system counter is displayed The user counter is displayed The scan counter is displayed Clean the rollers Replace the rollers Clean the conveyors sensors and scanning glasses 5 2 About LCD KV S5078Y 33 ...

Страница 34: ...PC mode PC nn PC NAME PC number two digit and PC name Push Scan Mode Network PC mode n PRESET GROUP NAME Preset group number one digit and preset group name Push Scan Mode Preset Scan mode PS nn PRESET NAME Preset number two digit and preset name Push Scan Mode Preset Scan mode Unn MESSAGE Error code and Error message For details refer to 12 10 Error Codes and Error Messages KV S5078Y page 132 5 2...

Страница 35: ...to complete your selection Setting contents Item Contents Version Display the scanner s firmware version USB ID Display the scanner s USB serial number Date Time Set the date and time Language Set the language used on the LCD Sleep min Set the length of time before entering sleep mode 1 to 120 min Auto Off Enables On or disable Off the power auto off function Auto Off hour Set the length of time b...

Страница 36: ...anned by the scanner since it was shipped from the factory After Clean Roller Counter The number of sheets in a document scanned since clearing the counter after cleaning the rollers Clear after cleaning the rollers After Replace Roller Counter The number of sheets in a document scanned since clearing the counter after replacing the rollers Clear after replacing the rollers Clear User Counter Clea...

Страница 37: ...This setting can also be changed from Network Setting Tool page 120 Default Gateway Set the default gateway If DHCP is enabled this will be set automatically and cannot be changed This setting can also be changed from Network Setting Tool page 120 DNS Server 1 Set the primary DNS server DNS Server 2 Set the secondary DNS server WINS Server 1 Set the primary WINS server WINS Server 2 Set the second...

Страница 38: ...Changing the Language Used on the LCD KV S5078Y You can change the language used on the LCD 1 Press the Menu button 2 Press the OK button 3 Press of the cursor button 3 times 4 Press the OK button 5 Use or of the cursor button to select a language used on the LCD 6 Press the OK button 6 1 4 Changing the Date and Time KV S5078Y You can change the date and time set in the unit 1 Press the Menu butto...

Страница 39: ...g the ADF Door Opening the ADF door 1 Press the ADF door release and open the ADF door 1 2 Closing the ADF door 1 Push both sides of the ADF door down slowly until it clicks into place 6 1 5 Opening Closing the ADF Door 39 ...

Страница 40: ...6 1 6 Opening Closing the Imprinter Door Opening the imprinter door 1 Closing the imprinter door 1 6 1 6 Opening Closing the Imprinter Door 40 ...

Страница 41: ...ed tray 100 sheets 200 sheets Maximum KV S5058 Adjusting the height of the feed tray from User Utility 1 Start User Utility 2 Click Maintenance Setting 3 Select the height of the feed tray in Changing the Feed tray position Low 100 sheets Middle 200 sheets High Maximum 6 1 7 Adjusting the height of the feed tray 41 ...

Страница 42: ...r folded a paper jam or damage to the document may occur 6 2 1 1 Compatible Paper Paper size Width Length The compatible paper sizes for this unit are as follows Width 48 mm 307 mm 1 9 in 12 09 in Length Automatic Feeding 70 mm 432 mm 2 8 in 17 in Manual Feeding 70 mm unlimited 2 8 in unlimited 1 1 Using Long Paper you can scan long documents by splitting them into smaller parts For details about ...

Страница 43: ... checks Note High quality woodfree paper is the recommended paper type Curl and Folding Documents must also meet the following conditions Curl Feeding direction Less than 10 mm 0 4 in Folding Less than 10 mm 0 4 in Feeding direction Mixed documents Documents must also meet the following conditions Width Width ratio within 0 8 Length 1 Within 70 mm 432 mm 2 75 in 17 in Thickness The thickness of th...

Страница 44: ...mical paper such as carbonless copy paper Carbon paper Documents with uneven paper thickness such as envelopes Coated paper Partially transparent documents such as tracing paper Curled wrinkled or folded documents Perforated or punched paper Paper with wood or metal content Extremely smooth shiny paper or paper that is highly textured Note Paper with a glossy surface such as coated paper or photog...

Страница 45: ... manual feeding Scan using Small Thin Paper Mode page 52 if you are scanning thin paper or paper whose length is 110 mm 4 33 in or less 1 For details about configuring the scan settings refer to the Image Capture Plus TWAIN or ISIS help When scanning important documents confirm that the number of scanned images matches the number of pages in the feed tray Also check the condition of the scanned do...

Страница 46: ... stapled together or stacked together as in a file folder will need to be separated Fan the stack of documents to separate all the edges Hold both ends and bend the documents as shown in the illustration To flatten the documents hold firmly and pull them apart as shown in the illustration 1 2 3 Repeat these steps as necessary 6 2 2 Loading Documents on the ADF 46 ...

Страница 47: ...lustration 1 2 4 Place the documents on the feed tray with the side to be scanned facing up Insert the documents slowly until they stop 2 1 Note The height of the documents should not exceed the limit mark on the document guide Exceeding the limit mark may cause a paper jam or skewing 6 2 2 Loading Documents on the ADF 47 ...

Страница 48: ...When scanning long sheets of paper Pull out the feed extension tray from the feed tray 3 If necessary open the extension bar 6 2 2 Loading Documents on the ADF 48 ...

Страница 49: ...fferent sizes at one time refer to 6 3 4 When Scanning Documents with Pages of Different Sizes at One Time page 53 To secure the document guides lower the document guide lock 1 2 6 Raise either the front side or back side exit stopper according to the size of the documents 1 2 6 2 2 Loading Documents on the ADF 49 ...

Страница 50: ...size of the documents 1 8 Adjust the exit guides to be slightly larger than the actual size of the documents 1 Note Adjust the exit guides to be larger than the actual size of the documents to avoid paper jams 6 2 2 Loading Documents on the ADF 50 ...

Страница 51: ...ned 6 3 1 Switching the Background Color of Scanned Images Using the software you can switch the background color of scanned images between white and black For details refer to the Image Capture Plus TWAIN or ISIS help 6 3 2 Using Manual Feeding You can select Manual feeding with the Manual Feed Selector MANUAL Manual feeding AUTO Automatic feeding When using manual feeding the documents are scann...

Страница 52: ...d correctly KV S5078Y 1 Use or of the cursor button to select Small Thin paper mode Note Small Thin paper mode can be canceled with the cursor buttons KV S5058 1 Press the Feed mode button Small Thin paper mode LED Green lights up Note Press the Feed mode button again to cancel Small Thin paper mode 6 3 3 Using Small Thin Paper Mode 52 ...

Страница 53: ...ument guides accordingly Exiting sheets may become out of order on the exit tray Documents may need to be reordered after they are scanned It is recommended to enable Deskew and Automatic Crop because the document guides may not be functioning Refer to the Image Capture Plus TWAIN or ISIS help 1 Slide the document guides selector in the direction shown in the illustration until the and marks are a...

Страница 54: ...n the documents sheet by sheet at one corner as shown below Documents that stick together are not aligned correctly at one corner or are at an angle cannot be fed correctly A B C A 6 3 4 When Scanning Documents with Pages of Different Sizes at One Time 54 ...

Страница 55: ... be fed correctly A 1 2 3 Notice The height of the documents should not exceed the limit mark on the document guide Exceeding the limit mark may cause a paper jam or skewing Depending on the types of paper the document may not be fed smoothly In such case reduce the number of sheets of the document 5 Adjust the left and right document guides to the width of the documents A 1 6 3 4 When Scanning Do...

Страница 56: ...in and adjust the document guide according to the size of the document to be scanned Notice Make sure to align the document pages along one side Make sure that the center of the smallest sheet of the document will be fed to the center of the paper slot To secure the document guides lower the document guide lock 6 3 4 When Scanning Documents with Pages of Different Sizes at One Time 56 ...

Страница 57: ... the direction shown in the illustration until the and marks are aligned 1 2 2 Completely spread apart the document guides 3 Slide the document guides selector in the direction shown in the illustration until the and marks are aligned 1 2 6 3 4 When Scanning Documents with Pages of Different Sizes at One Time 57 ...

Страница 58: ...heet when scanning thin or lightweight paper may cause wrinkling folding or other damage to your documents when they exit the scanner Installing the exit support sheet 1 Attach the included exit support sheet into the holes above the exit slot 2 1 Note The Exit Support Sheet can be placed upward when not in use as shown below KV S5078Y 1 1 Models other than KV S5078Y may also support this function...

Страница 59: ...ete your selection 4 Use or of the cursor button to select Count Only Mode 5 Press the OK button to complete your selection 6 Set the document on the feed tray 7 Press the Start Stop button The scanner begins feeding and counting the document sheets The number of sheets will be displayed on the LCD 8 Remove the document from the exit tray To count more documents repeat steps 6 to 8 9 Press the Bac...

Страница 60: ...l sheets from the included CD ROM B S i m p l e x A Documents Control sheet Code Documents Control sheet functions Simplex Duplex Binary 256 level gray Color Dynamic Threshold Dither Error diffusion Function 1 9 Separation Sheet For details about control sheets refer to Detect Control Sheet in the Image Capture Plus TWAIN or ISIS help For details about separation sheets refer to Detect Separation ...

Страница 61: ...Image Capture Plus TWAIN or ISIS help Printing control sheets Note In order to print control sheets Acrobat Reader must be installed on your computer Refer to the instruction manual for your printer for details about changing print settings 1 Insert the included CD ROM into the CD DVD drive on your computer The setup window will appear Note If the AutoPlay dialog box is displayed select CDRun exe ...

Страница 62: ...canning or when the OK button or the Start Stop button is pressed Single Touch Scanning Image Capture Plus will start automatically Network PC mode Image Capture Plus LAN This mode pushes the scanned data to a computer connected via the LAN Both the scanner and Image Capture Plus process the image Jobs should be registered in Image Capture Plus in advance When the Start Stop button is pressed Imag...

Страница 63: ...rom unexpectedly being overwritten 2 Up to 31 characters if Location is selected Up to 78 characters if Combination is selected Prefix Type of prefix Number of characters Contents Host Name 3 to 15 Set the value of Network Setting in IP Configuration page 84 Date and Time 14 The format set in Date Time page 81 YYYYMMDDhhmmss MMDDYYYYhhmmss DDMMYYYYhhmmss User defined Field 1 to 15 Set the value on...

Страница 64: ...uence ID The Sequence ID is a 5 digit ID managed for each output destination One is added upon each scan and after 99999 it returns to 00001 The sequence ID can be cleared by 12 8 Factory Reset KV S5078Y page 128 Image File Limits Output to File size number of pages Remarks Email Up to 5 MB in total or 999 pages E mail size can be set up to 20 MB For details refer to SMTP page 86 Shared Folder FTP...

Страница 65: ...tart Image Capture Plus Select Image Capture Plus Standard as the application mode 2 On the Option menu click Application Settings The Application Settings dialog box will appear 3 Select the Scan Button Settings tab and specify the settings You can register 10 settings for each group Select the Job Scan for Operation and then select a job from Job Setting List 4 Click OK to save the settings Sele...

Страница 66: ...Scan documents Operate the scanner as follows Note If any documents are left in Document List Image Capture Plus cannot receive push scan data 1 Press the Job button 2 Use or of the cursor button to select a group and use or to select a job The Group name and the Job Setting name registered in Scan Button Settings are displayed 3 Place the documents on the feed tray When Touch Free Scanning is sel...

Страница 67: ...can select the computer as the destination Register Jobs in Image Capture Plus on the computer that will receive scanned data 1 Start Image Capture Plus Select Image Capture Plus Standard as the application mode 2 On the Scan Setting menu enable Job Scan Mode You cannot enable Job Scan Mode when any documents are left in Document List 3 On the Scan Setting menu click Job Setting List 4 Click Add b...

Страница 68: ... Scan documents If any documents are left in Document List Image Capture Plus cannot receive push scan data Operate the scanner as follows 1 Press the Job button 2 Use or of the cursor button to select a computer By pressing the OK button you can check the IP address of the currently selected computer By pressing the OK button again you can return to the original screen 3 Use or of the cursor butt...

Страница 69: ...scan server For details refer to 7 1 Functions that Require a Scan Server page 74 For details about setting up a scan server refer to 7 2 How to Set up the Scan Server page 75 Configure the scanning conditions using Configuration Web 1 Launch Configuration Web For details refer to 8 1 Launch Configuration Web page 76 2 Open the Server tab and configure the settings that you will use For details re...

Страница 70: ... menu You can register up to 20 settings 5 Click to register a setting 6 Set the Scan Settings as needed For details refer to 8 5 Scan Tab page 82 7 Click Submit to apply the settings and then click Back 6 4 5 Preset Scan Mode 70 ...

Страница 71: ...r SharePoint as the output method If Shared Folder or FTP is selected as the output destination a folder path from the list registered in the Server tab should be selected If Cloud or SharePoint is selected as the output destination a folder path configured within the Image Capture Plus should be selected Scan Settings Select the setting from Scan Settings List You can register the setting on this...

Страница 72: ...utton to select Job mode 5 Press the OK button to complete your selection 6 Use or of the cursor button to select Preset Scan 7 Press the OK button to complete your selection Scan the documents Operate the scanner as follows 1 Press the Job button 2 Use or of the cursor button to select a Preset Group 3 Use or of the cursor button to select a Job 4 Place the documents on the feed tray 5 Press the ...

Страница 73: ...ning as the condition for automatically starting up the application 3 Select the application to start up Note The selected application is enabled for both Touch Free Scanning and Single Touch Scanning For details about the Scan Button Setting Tool refer to the Scan Button Setting Tool help Setting the scanning conditions Scanning conditions are specified on the application s setting screen For det...

Страница 74: ... a scan server must always be running and have a user logged in Please do not use the sleep or energy saving functions Set up a dedicated computer to operate as the scan server You must set up a scan server to set Output to to Cloud or SharePoint When using Email FTP Shared Folder as the output destination some functions become available when you install Scan Server For details refer to 12 1 Avail...

Страница 75: ...ayed 5 Set up the computer as the scan server for each scanner For details refer to the help of the Scan Server Setting Tool Using the Software Manual CD ROM There are some restrictions on the available functions page 117 1 Insert the Software Manual CD ROM into the CD DVD drive on your computer If the AutoPlay dialog box is displayed select CDRun exe If the setup window does not appear double cli...

Страница 76: ... Configuration Web may not be displayed correctly 8 1 Launch Configuration Web 1 Start Network Scanner Select Tool 2 Select the desired scanner Note Select the check box of the scanner you use for pull scan 3 Click Configuration Web The web browser will launch Notice To use Configuration Web except for the Information tab User Name and Password are necessary Set User Name and Password when the pas...

Страница 77: ...from a sub menu Test Test whether connection to the server is possible with the current settings of SMTP page 86 Shared Folder page 86 FTP page 87 or 7 Scan Server KV S5078Y page 74 The test results are displayed In SMTP connection test e mail has been sent to the input mail address Open the editing screen for the list Delete the list Add a list Display other lists Note To apply the settings click...

Страница 78: ... used in folder paths Shared Folder FTP Refer to Available characters for User defined Field page 64 for the list of valid characters that can be entered in User defined Field of the output file name Available characters for Host Name Lowercase letters a to z Uppercase letters A to Z Digits 0 1 2 3 4 5 6 7 8 9 Symbols Available characters for Location Lowercase letters a to z Uppercase letters A t...

Страница 79: ...8 3 Information Tab Display basic status and information of the unit Scanner Clicking Click for C2X Error Details will display the FAQ site Network 8 3 Information Tab 79 ...

Страница 80: ...Off Set the power auto off function 15 min to 72 hrs Roller Cleaning Notification Enable On or disable Off the settings Roller Replacement Notification Glass Cleaning Notification Select Counter Selects whether the Scan counter the System counter or the User counter is displayed on the LCD during scanning Date Format Select a date format from MMDDYYYY DDMMYYYY or YYYYMMDD Time Format 1 Select a ti...

Страница 81: ...r of sheets in a document scanned since clearing the counter after replacing the rollers Clear after replacing the rollers Clean Roller Timing You can change the number of sheets in a document scanned before the Roller Cleaning Notification occurs if necessary Replace Roller Timing You can change the number of sheets in a document scanned before the Roller Replacement Notification occurs if necess...

Страница 82: ... Off Password Set PDF password 0 to 8 characters JPEG Quality Sets the JPEG quality Low Normal High High compression Set high compression On Off File Setting Select file setting Single Page Multi Page Language Select language used for searchable PDF Page Number Sets searchable page range 1 to 9999 of searchable PDF File Name Sets the file name Host Name Date Time User defined Field 1 up to 15 char...

Страница 83: ... Shared Folder Output Path FTP Output Path Cloud Destination SharePoint Destination Scan Settings Refer to Scan Settings page 82 Confirm Output Path Sets the confirmation message On Off when start scanning Data Transfer Notification Enable On or disable Off the function that indicates the push scan process is completed 1 The scanner s host name will be used for the email subject You can append add...

Страница 84: ...del name_part of MAC address This name must be unique Refer to Available characters for Host Name page 78 for the list of valid characters that can be entered in Host Name 2 You can input a location note Refer to Available characters for Location page 78 for the list of valid characters that can be entered in Location Bonjour Item Contents Service Enable On or disable Off the service Service Name ...

Страница 85: ... Item Contents Settings Setup Security Level Certificate Installation State Create CRT Key Self signed Certificate Certificate Signed Request Certificate Installation Content of Certificate 8 6 Network Tab 85 ...

Страница 86: ... POP Server Domain Name up to 63 characters POP Port Number POP User Name up to 63 characters POP Password up to 31 characters 1 SMTP AUTH POP Before SMTP Note Email size limit default 5 MB maximum 20 MB Shared Folder Item Contents Shared Folder List Register Shared Folder up to 20 folders Management Delete all contents of the displayed lists Index Name up to 15 characters Account Domain Workgroup...

Страница 87: ...ers Protocol 1 Port Number Passive Mode Folder Path up to 255 characters Account User up to 31 characters Password up to 31 characters 1 FTP FTPS Explicit and SFTP are supported When sending data over FTP there is a risk of leakage of account information etc Scan Server Set Computer Name as the Scan Server For details about the Scan Server refer to 7 Scan Server KV S5078Y page 74 8 7 Server Tab 87...

Страница 88: ... Shared Folder Setup Scan Settings Information Notification Item Contents SMTP Settings Set the SMTP for notification e mail Information Notification Enable On or disable Off the feature No 1 No 2 No 3 You can set three addresses to send the notifications to about Roller Replacement Roller Cleaning and System Error Information The last date and time of successful communication from the scanner is ...

Страница 89: ...e 126 Password Settings Item Contents User Name Set the user name up to 15 characters Password Set the password Notice Password should meet the following conditions Use 8 to 16 characters Use characters from at least 3 of the following categories Lowercase alphabet a to z Uppercase alphabet A to Z Digits 0 1 2 3 4 5 6 7 8 9 Symbol _ Do not use a password that can easily be guessed The password sho...

Страница 90: ... Configuration Web For details refer to 12 7 Firmware Update KV S5078Y LAN Connection page 127 Factory Reset Reset the scanner displaying the Configuration Web to the factory setting For details refer to 12 8 Factory Reset KV S5078Y page 128 8 8 Administrator Tab 90 ...

Страница 91: ...occurs inside the scanner Remove the jammed sheet of paper from the inside of the ADF door When a paper jam occurs at the exit slot Pull the jammed paper from the exit slot towards the front 1 4 Close the ADF door page 39 Notice Close the ADF door after confirming that no documents remain inside the unit KV S5078Y In push scan a message is displayed on the LCD Please follow the instructions Proces...

Страница 92: ... Transfer the scanned image and stop scanning Transfer the scanned image and continue scanning 9 Clearing Paper Jams 92 ...

Страница 93: ...vailable cleaners detergent thinner or benzine Doing so may cause deformation discoloration or damage Clean the scanner at least once a month 1 Clean the outside of the scanner with a soft slightly damp cloth 2 1 The document feeder and exit slot get dirty easily Make sure to clean them 2 Remove dirt and dust from the fan exhaust vent with a brush 1 10 Care and Maintenance 93 ...

Страница 94: ...ouble feed detection does not function properly clean the double feed detectors Clean the conveyors scanning glasses and the white reference area on the scanning background rollers when vertical streaks appear on the scanned images Be careful not to damage any parts of the unit Do not use flammable aerosol cleaners Do not use commercially available cleaners detergent thinner or benzine Doing so ma...

Страница 95: ...1 With a soft and dry cloth wipe off any dirt on the conveyor and scanning glasses If the dirt does not come off use a soft slightly damp cloth 1 Conveyor 2 Scanning glass front 2 Scanning glass back 10 2 1 Cleaning the Conveyors and Scanning Glasses 95 ...

Страница 96: ... Remove dust from the sensors and reflectors with a cotton swab 1 2 2 3 4 5 6 Waiting sensor Double feed detector Slip detect sensor Starting sensor Paper sensor Skew sensor 7 Reflectors 7 Reflectors 10 2 2 Cleaning the Sensors 96 ...

Страница 97: ... Wipe off dirt from all areas on the scanning background rollers the white reference area black background area and white background area 1 1 2 3 4 Notice If dirt is difficult to remove wipe off dirt with roller cleaning paper page 13 and then wipe the scanning backgrounds dry with a soft cloth Note Dirt on the white reference area may affect the quality of scanned images Dirt on the black backgro...

Страница 98: ...age or misalign the roller For instructions on how to remove the double feed prevention roller refer to 10 3 Replacing the Rollers page 104 As for conveyor rollers refer to 10 2 5 Cleaning Mode page 100 Wipe dirt off of the other rollers in the directions indicated by the arrows in the illustration Use your finger to rotate the roller and wipe dirt off of the entire surface of the roller If the ro...

Страница 99: ...or rollers Note If misfeeding or double feeding occurs after cleaning or replacing the rollers the rollers may not be installed properly Confirm the installation conditions again 10 2 4 Cleaning the Rollers 99 ...

Страница 100: ...ing Use Cleaning Mode only to clean the rollers of scanning background and conveyor rollers When cleaning the scanning background rollers use a soft dry cloth If dirt is difficult to remove wipe off dirt with roller cleaning paper page 13 and then wipe the scanning backgrounds dry with a soft cloth When cleaning the conveyor rollers use the roller cleaning paper Starting cleaning mode from the LCD...

Страница 101: ... rollers from end to end and around the entire circumference as shown in the illustration ii Press the Start Stop button on the scanner to rotate the rollers a small amount iii Repeat these steps until all surfaces of all rollers are cleaned 11 Close the ADF door page 39 12 Press the Back button to exit Cleaning Mode 10 2 5 Cleaning Mode 101 ...

Страница 102: ...in User Utility 8 Clean the rollers of scanning background and conveyor rollers 1 1 2 i Use the roller cleaning paper page 13 or a soft dry cloth to wipe the rollers from end to end and around the entire circumference as shown in the illustration ii Press the Start Stop button on the scanner to rotate the rollers a small amount iii Repeat these steps until all surfaces of all rollers are cleaned 9...

Страница 103: ...V S5078Y After Clean Roller Counter can be set to zero 0 from the operation panel page 28 as follows 1 Press the menu button 2 Use or of the cursor button to select Counter 3 Press the OK button to complete your selection 4 Use or of the cursor button to select Clear Clean Roller Counter 5 Press the OK button to complete your selection 10 2 6 Clearing the Counter After Cleaning the Rollers 103 ...

Страница 104: ...usage environment the actual life span of the rollers may be reduced In User Utility you can check the number of sheets that have been scanned As for KV S5078Y you can check it from the operation panel too Refer to Counter page 36 Notice Be careful not to damage any parts of the unit 1 Turn OFF the unit s power page 38 2 Open the ADF door page 39 3 Move the lever of the paper feed roller module in...

Страница 105: ...d then slowly raise the lever in the direction indicated by the arrow until it clicks into place 3 1 2 3 3 2 2 1 Notice Make sure that the paper feed roller module s lever is firmly set If the lever is not firmly set the lever or the paper feed roller module might become damaged or might not function correctly 10 3 Replacing the Rollers 105 ...

Страница 106: ...direction indicated by the arrow lift the double feed prevention roller in the direction of the arrow Then pull out the right shaft when facing it from the notch in the roller mount 1 2 8 Open the Roller exchange kit KV SS068 sold separately and take out the new double feed prevention roller 10 3 Replacing the Rollers 106 ...

Страница 107: ... then insert the shaft in the notch Push the shaft on the opposite side until it clicks into place 1 1 3 2 2 Notice After you install the double feed prevention roller make sure that the shaft is inserted into the tab If the roller is not installed correctly it may cause double feeding or a paper jam 1 10 3 Replacing the Rollers 107 ...

Страница 108: ...over is closed incompletely damage or paper jams can occur 11 Close the ADF door page 39 12 Turn ON the unit s power page 38 13 After replacing the roller clear After Replace Roller Counter to zero 0 page 109 Note If misfeeding or double feeding occurs after cleaning or replacing the rollers the rollers may not be installed properly Confirm the installation conditions again 10 3 Replacing the Roll...

Страница 109: ...S5078Y After Replace Roller Counter can be set to zero 0 from the operation panel page 28 as follows 1 Press the menu button 2 Use or of the cursor button to select Counter 3 Press the OK button to complete your selection 4 Use or of the cursor button to select Clear Replace Roller Counter 5 Press the OK button to complete your selection 10 3 1 Clearing the Counter After Replacing the Rollers 109 ...

Страница 110: ...ese documents repel ink and the ink may stain the inside of the scanner for example the rollers If imprinter ink has stained parts of the scanner clean them by using the Roller cleaning paper KV SS03 The imprinter unit or ink cartridge should only be inserted or removed after the power is turned off Before starting touch a metal object such as a door knob to discharge static electricity 11 1 1 Ins...

Страница 111: ...diagram below insert the pins on both sides into the guides and insert the pins on both sides into the guides until they are locked by the springs 1 1 2 2 3 5 Install the ink cartridge page 113 6 Close the Imprinter door page 40 11 1 1 Installing the Imprinter 111 ...

Страница 112: ...page 40 3 Move the carriage to the ink cartridge exchange position For the exchange position see the label on the imprinter 4 Push the parts on both sides of the blue lever simultaneously 1 The lock is released and the lever is raised Notice Do not force the end of the knob The lever may be damaged 11 2 Replacing the Ink Cartridge 112 ...

Страница 113: ...all the Ink Cartridge page 113 11 2 2 How to Install the Ink Cartridge Notice Check that the unit has been turned off 1 Remove the protective sheet 2 Move the carriage to the ink cartridge exchange position For the exchange position see the label on the imprinter 11 2 2 How to Install the Ink Cartridge 113 ...

Страница 114: ...3 Insert the ink cartridge into the carriage 4 Lock the cartridge adjusting lever 11 2 2 How to Install the Ink Cartridge 114 ...

Страница 115: ...nter 2 1 3 Close the imprinter door page 40 Printing Position 16 5 mm 0 6 in 30 8 mm 1 2 in 141 mm 5 6 in 121 mm 4 8 in 109 3 mm 4 3 in 97 5 mm 3 8 in 97 5 mm 3 8 in 83 5 mm 3 3 in 83 5 mm 3 3 in 66 8 mm 2 6 in 66 8 mm 2 6 in 56 5 mm 2 2 in 56 5 mm 2 2 in 45 mm 1 8 in 45 mm 1 8 in 30 8 mm 1 2 in 16 5 mm 0 6 in Document size Document size Center Printing Printing can be set from the Image Capture P...

Страница 116: ...ng by ejecting ink from the print head Cleaning the dirt on the print head Wipe and clean the print head with moistened tissue paper Do not use any material that includes alcohol e g Roller cleaning paper Notice Depending upon the type of paper you use ink may stain the inside of the scanner e g Rollers In this case clean it by using the Roller cleaning paper KV SS03 11 4 Cleaning the Ink Cartridg...

Страница 117: ...ource Available Available Page Size Available Available Image Type Available Available 2 3 Resolution Available Available Dynamic Threshold Available Available Brightness Available Available Contrast Available Available Automatic Crop Available Available Deskew Available Available Rotate Available Available 4 Blank Page Removal Available Available 4 Noise Reduction Available Available Smooth Backg...

Страница 118: ...le Auto Preview Available Auto Rescan Available Notification features Available Control Sheet Available Separation Sheet Available Available 1 If a scan server was created from the included CD ROM the following functions are unavailable Searchable PDF output High compression PDF output Password protected PDF output For Cloud SharePoint For email FTP Server Shared Folder if Hole Removal or Border R...

Страница 119: ... 7 From the Configuration Web set Rotate of Scan Settings to Auto 12 1 Available Functions When Scanning KV S5078Y 119 ...

Страница 120: ...cally and cannot be changed Default Gateway Set the default gateway If DHCP is enabled this will be set automatically and cannot be changed DNS Server 1 Set the primary DNS server If DHCP is enabled this will be set automatically and cannot be changed DNS Server 2 Set the secondary DNS server If DHCP is enabled this will be set automatically and cannot be changed WINS Server 1 Set the primary WINS...

Страница 121: ...t light The unit is turned on The unit is not in sleep mode The unit is correctly connected to a router or hub with the LAN cable The LAN cable or LAN connector is not damaged If the LED green of the LAN connector is blinking Check the settings with the Network Setting Tool 1 2 12 2 1 Configuring Wired LAN Settings 121 ...

Страница 122: ... devices and printers right click the scanner icon and display the Scan properties screen 2 Click the Events tab 3 Check that Scan Button Setting Tool is selected as the program to start for each event If an application other than Scan Button Setting Tool is selected change the application to Scan Button Setting Tool 4 Click OK 5 Restart the computer 12 3 Check the Event Settings for Touch Free Sc...

Страница 123: ... 1 Launch Configuration Web For details refer to 8 1 Launch Configuration Web page 76 2 Open the Network tab 3 Click SSL TLS 4 In Create CRT Key click Edit You can not create a CRT key if Self signed Certificate or Security Certificate is enabled 5 Set CRT Key Length When using a server certificate the permissible key length depends on the certificate authority Please confirm beforehand 6 Click Su...

Страница 124: ... restart automatically 12 4 2 Installing a Self signed Certificate 1 Launch Configuration Web For details refer to 8 1 Launch Configuration Web page 76 2 Open the Network tab 3 Click SSL TLS 4 In Create CRT Key click Edit You can not create a CRT key if Self signed Certificate or Security Certificate is enabled 5 Click Submit Do not operate the browser until creation of the CRT key is complete Whi...

Страница 125: ...en the Administrator tab 3 Click Import Export 4 In Mode select Export 5 Select the items you want to export 6 Input a password 0 to 16 characters for the file 7 Click Submit and save the file according to the browser To import the settings 1 Launch Configuration Web For details refer to 8 1 Launch Configuration Web page 76 2 Open the Administrator tab 3 Click Import Export 4 In Mode select Import...

Страница 126: ...aunch Configuration Web page 76 2 Open the Administrator tab 3 Click Backup Restore 4 In Mode select Backup 5 Input a password 0 to 16 characters for the file 6 Click Submit and save the file according to the browser To restore the settings 1 Launch Configuration Web For details refer to 8 1 Launch Configuration Web page 76 2 Open the Administrator tab 3 Click Backup Restore 4 In Mode select Resto...

Страница 127: ...c support scanner s5078 fwup html 1 Launch Configuration Web For details refer to 8 1 Launch Configuration Web page 76 2 Open the Administrator tab 3 Click Firmware Update 4 Click Browse under File and follow the instructions on screen to select the downloaded file 5 Click Submit 6 Follow the instructions on the screen to complete the firmware update 12 7 Firmware Update KV S5078Y LAN Connection 1...

Страница 128: ...n The following items are reset by Factory Reset Function page 80 1 Scan Settings page 82 Preset Scan page 83 Network page 84 Server page 86 Information Notification page 88 User Name Password page 89 1 System Counter is not reset Note Resetting the current language during a factory reset is optional If you choose to reset the language settings the LCD display will prompt you to select a new langu...

Страница 129: ...e to use the included USB cable If you are using a LAN cable use a category 5 or enhanced category 5 cable or greater The unit s power was turned off because no operations were performed for a certain period of time Turn on the unit s power page 38 LAN connection The network related settings are incorrect Check the network related settings page 120 Scan speed is slow The scanner is connected over ...

Страница 130: ...have become worn down Replace the paper feed roller separation roller or double feed prevention roller page 104 The double feed detectors are dirty Clean the double feed detectors page 96 Right and left sides of the document to be scanned are not the same in height because of curling or folding Flatten the document page 43 and load it again after reducing the number of sheets The document is print...

Страница 131: ...uneven The scanning glasses are dirty Clean the conveyors and scanning glasses page 95 Shading adjustment is required Perform shading adjustment page 135 The color of the scanned document is extremely different from the original document The settings of the computer monitor do not accurately reflect the color of the document Adjust the computer monitor settings Depending on the documents scanned t...

Страница 132: ...U22 U23 A double feed error has occurred Open the ADF door and remove the jammed paper U25 U26 A stapled document has been detected Open the ADF door and remove all the paper left inside U30 The ADF door is open Close the ADF door The Imprinter door is open Close the Imprinter door C00 The scanner is offline Check the connections of the LAN C10 The scanner cannot communicate with the computer Chec...

Страница 133: ... an FTP server or a shared folder The destination may be read only or the disk may be full Consult your network administrator C30 The size of image data exceeds the limit page 139 Change the size limit for e mail For details refer to SMTP page 86 Change to a lower resolution for scanning or reduce the number of documents C80 The size of image data exceeds the limit page 139 Change to a lower resol...

Страница 134: ...g Tool to configure the server C64 Image Capture Plus cannot be used with the specified output settings To use the specified settings the latest version of Image Capture Plus is required Install the latest version of Image Capture Plus C70 Image Capture Plus is in use Wait a moment and try again C71 Scan server is currently processing another job Wait a moment and try again C72 An error occurred w...

Страница 135: ...ick User Shading on the main menu follow the instructions on the image display For further details refer to section User Shading in the help for User Utility When performing shading adjustment the shading paper must be placed in landscape orientation on the feed tray After setting the document guides to positions and press near the bases of the document guides indicated by the arrows to open them ...

Страница 136: ...2 Uninstall the following software programs Export Import Tool IDREngine Image Capture Plus KV S5078Y S5058 SL5100 MK2 series ISIS Driver MCD OCREngine Panasonic Scanner Manuals Panasonic Document Scanner Device Driver Panasonic Document Scanner TWAIN Driver Panasonic Scanner User Utility Scan Button Setting Tool 3 Follow the instructions on the screen 12 12 Uninstalling the Software 136 ...

Страница 137: ...lt in a service charge to repair the scanner Please use the original carton and all of the original packing materials The scanner should be handled in the correct horizontal position Required Materials Original scanner carton and packing materials Shipping tape and scissors 1 Turn the unit OFF page 38 unplug the power cord and disconnect the USB cable and LAN cable 2 Remove the exit support sheet ...

Страница 138: ...3 Pack the scanner 1 4 2 3 Joint Power cord USB cable Software Manual CD ROM Quick Installation Guide Shading paper Exit support sheet 12 13 Repacking Instructions 138 ...

Страница 139: ...ages FTP Email Up to 20 MB in total including the header and e mail message or 999 pages 1 This is the number of dots per inch This unit is used for scanning and printing resolution The higher the dpi value is the higher the resolution becomes 2 The scanning speed is the maximum speed of the scanner hardware It does not include software processing time data transfer time etc The scanning speed mea...

Страница 140: ...rer 11 Mozilla Firefox latest version Google Chrome latest version 1 The power requirements differ depending on the country area Do not use a power source that does not meet the power source specifications marked on the unit The power source specifications of this unit are listed on the rating name plate 2 If connected to a network device hub router etc that supports IEEE802 3az 3 About the enviro...

Страница 141: ... Panasonic Corporation 2020 PNQX9016XA P0220AG2060 ...

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