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1.2 Receiving Group Features
Feature Guide
51
1.2.2.4
VIP Call
Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to
multiple groups and the extension becomes idle, queuing calls in the groups will be distributed
to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple
groups enable the VIP Call mode, the incoming call distribution group with the lowest
numbered group has the highest priority. When multiple groups disable the VIP Call mode,
queuing calls are distributed to extensions uniformly.
[Example]
In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while
incoming call distribution groups 2 and 4 disable the VIP Call mode.
Extn.
101
Extn.
102
Extn.
103
Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)
1
6
1st
Priority
2nd
Priority
3rd
Priority
Incoming Call
Distribution
Group 1
(for VIP)
3
5
Incoming Call
Distribution
Group 2
(for general
customers)
2
4
Incoming Call
Distribution
Group 3
(for special
customers)
Distribution order:
From: Group 1 Group 3 Groups 2 and 4
1
6
2
4
3
7
Incoming Call
Distribution
Group 4
(for general
customers)
8
3rd
Priority
5
8
7
Содержание HYBRID IP-PBX KX-TDA100
Страница 14: ...14 Feature Guide...
Страница 15: ...Feature Guide 15 Section 1 Call Handling Features...
Страница 26: ...1 1 Incoming Call Features 26 Feature Guide 2 2 4 Time Service...
Страница 139: ...1 13 Conference Features Feature Guide 139 User Manual References User Manual 1 4 5 Multiple Party Conversation...
Страница 273: ...1 28 Networking Features Feature Guide 273 User Manual References User Manual 1 5 1 Forwarding Calls...
Страница 275: ...1 28 Networking Features Feature Guide 275 User Manual References User Manual 1 4 1 Transferring a Call Call Transfer...
Страница 280: ...1 29 Computer Telephony Integration CTI Features 280 Feature Guide...
Страница 281: ...Feature Guide 281 Section 2 System Configuration and Administration Features...
Страница 317: ...Feature Guide 317 Section 3 Programming Instructions...
Страница 361: ...Feature Guide 361 Section 4 Appendix...
Страница 372: ...4 4 Revision History 372 Feature Guide...
Страница 373: ...Feature Guide 373 Index...