27
Troubleshooting
n
Starting Up
Cannot resume.
l
One of the following operations may have been carried out. Press
the power switch to turn on the computer. Data not saved will be lost.
In sleep mode, the AC adaptor or battery pack was disconnected,
or a peripheral was connected or disconnected.
The power switch was pressed for four seconds or longer to forc-
ibly turn off the computer.
l
An error may occur when the computer automatically enters the sleep
or hibernation mode while the screensaver is active. In this case, turn
off the screensaver or change the pattern of the screensaver.
Other startup problems.
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Start the Setup Utility (
è
Reference Manual
“Setup Utility”) to
return the Setup Utility settings (excluding the passwords) to the
default values. Start the Setup Utility and make the settings again.
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Remove all peripheral devices.
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Check to see if there was a disk error.
A
Remove all peripheral devices including an external display.
B
Perform either of the following procedures.
Touch and hold at the bottom left corner of the Desktop
screen, and then touch [File Explorer].
Flick from the middle of the Start screen to the top, and then
touch [This PC] under “Windows System”.
Touch (Start) - [Computer].
C
Touch and hold [Windows (C:)], and touch [Properties].
D
Touch [Tools] -
[Check] /
[Check Now...].
A standard user needs to enter an administrator password.
E
Follow the on-screen instructions.
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Connect the external keyboard and start the computer in Safe
Mode, then check the error details. When the [Panasonic] boot
screen disappears
*1
at startup, press and hold
F8
until the Win-
dows Advanced Options Menu is displayed. Select the Safe Mode
and press
Enter
.
*1
When [Password on boot] is set to [Enabled] in the [Security] menu
of the Setup Utility, [Enter Password] appears after the [Panasonic]
boot screen disappears. As soon as you enter the password and
press
Enter
, press and hold
F8
.
n
Entering Password
Even after entering the
password, password in-
put screen is displayed
again.
<Only if the external keyboard is connected>
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The computer may be in ten-key mode.
If the NumLk indicator lights, press
NumLk
to disable the ten-
key mode, and then input.
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The computer may be in Caps Lock mode.
If the Caps Lock indicator lights, press
Caps Lock
to disable
the Caps Lock mode, and then input.