20
Useful Information
Installing Software
4
<Only for model with TPM> Clear TPM.
A
Perform either of the following procedures.
Touch and hold at the bottom left corner of the Desktop screen.
Flick from the middle of the Start screen to the top.
B
Touch [Run], then input [tpm.msc] and touch [OK].
C
Touch [Clear TPM…] under “Actions” on the right of the “TPM Manager on Local Com-
puter” screen.
D
Touch [Restart] of the “Manage the TPM security hardware” screen.
The computer will restart.
E
When “TPM confi guration change was requested to ...” is displayed, press volume up
button.
F
Touch the Desktop tile, and when “TPM is ready” appears, touch [Close].
n
Hard disk (Flash memory) recovery
Preparation
l
Remove all peripherals.
l
Connect the AC adaptor and do not remove it until installation is complete.
You can reinstall the OS that was pre-installed at the time of purchase (Windows 8.1 or Windows 7).
If reinstallation using the method described in “Remove everything and reinstall
Windows” above is not successful, follow the steps below.
1
Start the Setup Utility.
A
Display “Charm”, and touch - [Change PC settings] - [Update and recovery] - [Recov-
ery].
B
Touch [Restart now] under “Advanced startup”.
C
Touch [Troubleshoot] - [Advanced options] - [UEFI Firmware Settings] - [Restart].
Turn on the computer, and touch top left of the screen while [Panasonic] boot screen is
displayed.
l
If the [Panasonic] boot screen is not displayed, turn on the computer while touching top
left of the screen.
l
If the password is requested, enter the Supervisor Password.
2
Write down all of the contents of the Setup Utility and touch [Exit] and
double-touch [Load Default Values].
At the confi rmation message, touch [Yes].
3
Check the [UEFI Boot] setting of the Setup Utility.
[UEFI Boot] should be set to as follows.
When installing Windows 8.1 : [Enabled]
When installing Windows 7 : [Disabled]
4
Touch [Exit] and double-touch [Save Values and Reboot].
At the confi rmation message, touch [Yes].
Computer will restart.
5
Touch top left of the screen while [Panasonic] boot screen is dis-
played.
The Setup Utility starts up.
l
If the password is requested, enter the Supervisor Password.
6
Touch [Exit] and double-touch [Recovery Partition].