11. Help
89
For assistance, please contact an authorized Panasonic dealer.
I cannot receive documents.
L
You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax reception may not be possible
when voice mail is activated so we recommend you to:
–
contact your telephone company and request to deactivate voice mail
service, or
–
subscribe to a Distinctive Ring service (page 56).
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit. Connect
to the
[
LINE
]
jack (page 17).
L
The PC fax setting (feature #442 on page 65) is activated and the received
fax documents are automatically transferred to the computer. View the
received documents using the computer (page 52).
L
The fax preview mode (feature #448 on page 52) is activated and the
received fax documents are automatically stored in memory. View the
received documents (page 48, 53).
L
Set the maximum fax speed to “
14.4Kbps
” (feature #418 on page 63).
I cannot receive documents
automatically.
L
The receiving mode is set to TEL mode. Set to FAX ONLY mode. Press
{
Fax Auto Answer
}
repeatedly to turn ON the
{
Fax Auto Answer
}
light.
L
The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 59).
L
Make sure that the Distinctive Ring of feature #430 is set properly (page 56).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF.
The display shows
“
Connecting
”, but faxes are
not received.
L
The incoming call is not a fax. Set to TEL mode. Press
{
Fax Auto Answer
}
repeatedly to turn OFF the
{
Fax Auto Answer
}
light.
The printing quality of the
received documents is poor.
L
If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L
If documents can not be copied properly, refer to “11.3.2 Printing problems”,
page 86.
The other party complains
that they cannot send a
document.
L
The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 14) or remove the jammed
paper (page 94).
L
If the PC fax setting (feature #442 on page 65) is set to “
Always
”, check
the connection between the computer and the unit.
L
If the fax preview mode (feature #448 on page 52) is set to “
On
”, view, print
or save the documents, and then erase unnecessary documents (page 49,
52, 53).
L
The unit is not in FAX ONLY mode. Press
{
Fax Auto Answer
}
repeatedly to
turn ON the
{
Fax Auto Answer
}
light.
I cannot select the desired
receiving mode.
L
If you want to set FAX ONLY mode:
–
press
{
Fax Auto Answer
}
repeatedly to turn ON the
{
Fax Auto
Answer
}
light.
L
If you want to set TEL mode:
–
press
{
Fax Auto Answer
}
repeatedly to turn OFF the
{
Fax Auto
Answer
}
light.
L
The Distinctive Ring of feature #430 is activated (page 56).
Problem
Cause & Solution
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