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30
31
GB
GB
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
REMEDY
The coffee comes out through
the sides of the filter holder.
The filter holder has not been
attached correctly or is not tight
enough.
The rim of the filter housing has
coffee particles.
The water outlet is dirty.
The water outlet is faulty.
The rubber gasket on the water
outlet is damaged or worn.
Make sure that the filter holder has been
placed correctly in the water outlet.
See “Instructions for making a perfect
espresso”.
Clean around the top edge of the filter
and rinse the water outlet to remove any
coffee particles.
Clean the water outlet with a clean cloth.
Contact the Authorised Service Centre.
Contact the Authorised Service Centre.
No coffee comes out.
There is no water in the tank.
The water tank has not been
installed correctly.
Mode selector at
.
The water outlet filter may be
blocked.
The filter is blocked, the ground
coffee is too fine or is tamped too
tightly.
Fill the tank with water.
Push firmly downwards to make sure
that it is correctly installed.
Make sure that the mode selector is in
the espresso setting
.
See “Descaling”.
Empty the filter and rinse under tap
water to clean. Clean the water outlet
with a cloth and use a coarser coffee
grind.
The coffee comes out in drops.
The ground coffee is too fine or too
compacted.
The coffee maker is blocked by
accumulated sediments.
Use a coarser coffee grind and make
sure that the filter is not overfilled.
See “Descaling”.
The espresso has no crema.
The coffee is old.
Use fresh coffee. After opening the
coffee bag, keep it in an airtight
container.
Tamp the ground coffee tighter.
Ground the coffee to a finer texture or
change your coffee brand to one that is
ground more finely.
See “Instructions for making a perfect
espresso”.
The filter holder comes out of
the water outlet
The coffee is tamped too hard.
The ground coffee is too fine.
The filter holder has not been
positioned correctly or has not been
tightened sufficiently.
The filter rim has coffee particles.
The water outlet is dirty.
The water outlet is faulty.
The rubber gasket on the water
outlet is damaged or worn.
Tamp the coffee more gently.
Change to a coffee that is ground more
coarsely.
Make sure that the filter holder is firmly
positioned in the water outlet.
See “Instructions for making a perfect
espresso”.
Clean around the filter rim and rinse
the water outlet to remove any coffee
particles.
Clean the water outlet with a damp cloth.
Contact the Authorised Service Centre.
Contact the Authorised Service Centre.
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