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10. Please note: general cleaning, maintenance, operation and wear & tear are not covered by this
warranty. Calls of this nature will be chargeable.
11. Paloma warranty does not cover faults that are a result of:
a.
Accidental damage to the product or any component (for example: (i) Acts of God such as
floods, storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
b.
Misuse or abnormal use of the convection heater.
c.
Installation not in accordance with the “Customer Operating and Installation Manual” or with
relevant statutory and local requirements in the State or Territory in which the convection
heater is installed.
d.
Repairs, attempts to repair or modifications to the convection heater by a person other
Rheem Service or a Rheem Accredited Service Agent.
e.
Faulty plumbing or faulty power supply.
f.
Failure to maintain the convection heater in accordance with the ‘Customer Operating and
Installation Manual”.
g.
Transport damage
h.
Fair wear and tear from adverse conditions.
i.
Cosmetic defects
j.
Where it is found that there is no fault with the appliance and the issue/s are related to the
installation or is due to the failure of electric or gas supplies.
12. If you require a call out and we find that the fault is not covered by Paloma warranty, you are
responsible for our standard call out charge. If you wish to have the relevant components repaired or
replaced that service will be at your cost.
13. Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for
damage to furniture, carpet, walls, foundations or any other consequential loss either directly or
indirectly caused by incorrect installation or misuse of product or other modes of failure.
3. WHAT IS COVERED BY PALOMA WARRANTY FOR THE PRODUCT DETAILED IN THIS
DOCUMENT
Rheem will repair or replace a faulty component of your convection heater if it fails to operate in accordance
with its specifications as follows:
What Components are covered
The period in which the fault
must be appear in order to
be covered
What coverage you receive
All Components
(only if the convection heater is installed
in a single-family domestic dwelling)
Year 5
Repair and/or replacement of the
faulty component, free of charge,
including labour.
If the heater is not repairable, full
replacement free of charge.
All Components
(if the convection heater is not installed
in a single-family domestic dwelling)
Year 1
Repair and/or replacement of the
faulty component, free of charge,
including labour.
If the heater is not repairable, full
replacement free of charge.
