PaloAlto Networks ION 1200 Series, Справочник по аппаратуре

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Troubleshoot ION 1200
Issue Resolution
issues with the service provider rather than your
modem.
8. You might need to add a custom or a private APN
profile. Contact your mobile broadband service
provider for APN information.
Interface flapping 1. Check the Signal Strength LED.
2. If you see only one or two signal strength bars ,
move the modem closer to a window for better
access to the mobile broadband signal.
Slow download or upload speed
Data transfer speed depends on signal
strength and interfering radio sources
and technology it is connected to.
1. Check the antenna connection.
2. Check the RAT modem connection; (for example,
LTE 4G is generally faster than 3G).
3. Try to move the router to a different location
where there is less or no obstacles to the signal;
(for example, near a window).
4. Check for obstacles to the signal and interference
from other devices.
Attached no IP address
If your modem cannot access the internet but one or
more Signal Strength LED bars are green, see if the
modem can obtain an internet IP address from the
mobile broadband service provider. Modem requests
an IP address from the mobile broadband service
provider. You can determine whether the request was
successful from Alerts or Notifications on the portal.
1. Make sure that an APN profile exists and selected
as an active profile, in case of custom APN.
2. Turn the radio off and then turn it back on.
3. Turn modem off and on. If you still cannot obtain
an internet IP address, contact your mobile
broadband service provider.
No power in the PoE ports.
1. Confirm whether the powered device (PD) on the
PoE port is attached properly.
2. If PD is attached but not receiving power, check if
PoE is enabled on the port, port is administratively
enabled and whether device budget permits
powering on the PD.
Power Sourcing Equipment (PSE)
controller encounters an internal error
requiring a reload/power-cycle/RMA
of the device.
1. Recover the device.
2. Check if a reload of the device or a power-cycle
helps to recover the device.
ION 1200 Hardware Reference 89
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2022 Palo Alto Networks, Inc.