Using Your Treo 700
P
Smartphone
246
Troubleshooting
Upgrading
If you experience problems with your Treo™ 700
P
smartphone after
performing the upgrade steps in this guide, you may have incompatible
applications or settings that were not quarantined during the
installation process. These files reside in your Backup subfolder.
Incompatible applications or settings can lead to numerous issues,
including system resets and freezes. If you experience a problem after
upgrading, follow these steps to correct the problem:
0
1.
Locate your user folder on your computer:
•
Windows:
If your device name is one word, your user folder
name is the first six characters of your device name. If your
device name is two words, your user folder name consists of
the first six characters of the second word of your device
name, followed by the first letter of the first word. For
example, if your device name is John Smith, your user folder
is named SmithJ. Your user folder is usually located inside one
of the following folders:
C:\Program Files\Palm\
C:\Program Files\palmOne\
C:\Program Files\Handspring\
•
Mac:
Your user folder name is the same as your device name
and is usually found in this location:
Mac hard drive
: Users :
Your Mac username
: Documents :
Palm : Users.
