PairGain HIGAIN HRU-412, Руководство пользователя

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Appendix C - Product Support 150-412-107-03, Revision 03
26 November 19, 1999 HRU-412 List 7
R
ETURNS
To return equipment to PairGain:
1 Locate the number of the purchase order under which the equipment was
purchased. To obtain a return authorization number, you need to provide
the original purchase order number to PairGain’s Return Material
Authorization (RMA) Department.
2 Call or write PairGain’s RMA Department to ask for an RMA number
and any additional instructions. Use the telephone number, fax number
or email address listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: rma@pairgain.com.
3 Include the following information, in writing, along with the equipment
you are returning:
•
Company name and address.
•
Contact name and telephone number.
•
The shipping address to which PairGain should return the repaired
equipment.
•
The original purchase order number.
•
A description of the equipment that includes the model and part
number of each unit being returned, as well as the number of units
that you are returning.
•
The reason for the return. For example:
–
The equipment needs an ECO/ECN upgrade.
–
The equipment is defective.
If there is another reason for returning the equipment, please let us
know so we can determine how best to help you.
If the equipment is defective, please tell us what you
observed just before the equipment malfunctioned. Be as
detailed in your description as possible.