If the
servocontroller
is defective
If you cannot correct the servocontroller problem, or if it is
defective, return it to Pacific Scientific for repair or replacement.
Return
procedure
1. Call Pacific Scientific at (815) 226-3100 from 8 am to 6 pm
Eastern Standard Time to get a Returned Materials
Authorization Number (RMA#).
Note:
Do not attempt to return the servocontroller or any
other equipment without a valid RMA#. Returns received
without a valid RMA# will not be accepted and will be
returned to the sender.
2. Pack the controller in its original shipping carton. Pacific
Scientific is not responsible or liable for damage resulting
from improper packaging or shipment.
3. Ship the servocontroller to:
Pacific Scientific
110 Fordham Road
Wilmington, MA 01887
Attn: Repair Department, RMA #________
Note:
Do not ship Pacific Scientific motors to the above
address. The correct address for motors is:
Pacific Scientific
4301 Kishwaukee Street
Rockford, IL 61105
Attn: Brushless Repair Department, RMA#________
Shipment of your controller or motor to Pacific Scientific
constitutes authorization to repair the unit. Refer to Pacific
Scientific’s repair policy for standard repair charges. Your
repaired unit will be shipped via UPS Ground delivery. If
another means of shipping is desired, please specify this at
the time of receiving an RMA#.
MA950
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