19
SOLVING PROBLEMS (cont.)
Check
Suggested solution
Further checks, if there is still a problem
Can you display menus
and guides on the screen?
If your TV is connected to the VIDEO
OUT or S-VIDEO OUT jacks, then you
will see menus on analog (regular) channels
only if the screen resolution is set to
480i
and nothing is connected at the HDMI.
Check the resolution setting and change it if
necessary.
Is there any sound?
Check that the audio cables are securely
and correctly connected.
If you can hear only mono sound, first
check that the program is likely to have
stereo sound (an old movie, for example,
may not be in stereo).
Check that you have not muted the sound on your
set-top and/or TV. Adjust the volume control on
your set-top and/or TV.
If you have a DVI TV that is connected to the set-
top’s HDMI connector, make sure there are also
audio cables between your set-top and TV.
Can you see and hear a
DVD that you are
trying to play?
For the signal to loop through your set-
top from a DVD (or similar equipment)
to reach your TV, you must activate
baseband loopthrough by turning off
your set-top.
Check that all the audio and video cables are
securely and correctly connected, including any to a
home theater receiver that you may be using to
enhance the sound.
Can you see only
regular (analog)
channels but not any
digital channels?
The RF-bypass feature may be turned on.
Press the
BYPASS
button on your
remote control to turn the feature OFF
(make sure the word
BYPASS
is not
lighted on the front panel).
YES
NO
YES
NO
YES
NO
YES
