2. This tracker use 2G GSM & 3G WCDMA network, and it upload tracking only through
internet, it can not work in CDMA network CDMA2000 network, if the 4G SIM card can use in
2G GSM or 3G WCDMA network, then this kind of 4G SIM card can be used in this tracker.
3. The antenna of GSM and GPS is built in tracker, please note that the install location of the
tracker must can receive the GPS signal, if the OBD socket place can not receive GPS,
please add an external OBD wires to install the tracker to other place. please leave away the
tracker from big metal, and keep away from the magnetic components.
4. The GPS need 10-200 seconds to locate the position, when the GSM signal is weak or the
network is very busy, the SMS maybe delay to send by the GSM network, this is normal.
5. The tracking data on our server will keep 6-12 months, the old data will be deleted.
Trouble Shooting
1. The tracker auto power off: please confirm the tracker power supply is connect properly .
2. After power on the tracker, the tracker RED LED keep on, and it has not any repose, and no
ring, please confirm the SIM card has been installed properly, the SIM card PIN code is
disable, and the SIM card has enough charge, and the mobile phone can work well in that
place. If the tracker work well the Green LED will flash once every 4 seconds.
3. If the tracker can not upload location to website, please confirm the SIM card GPRS
function is enabled, and the APN or GPRS username & password have been set properly
(call the mobile phone to confirm the APN & GPRS username and password). if the tracker
do not move, the tracker will not upload tracking, try to move the tracker.
4.
If the tracker can not send back information by SMS, please confirm the SIM card has ID caller
display function and SMS service function, and you have set the center or slave center number
(only center or slave center number can send SMS), and please read the SMS information of the
tracker sending back, and check the instruction & password is right or not.
5. Can not login the platform: use SMS to check the ID of the tracker, and try it again, if not
success please contact distributor.
6. After go out the under ground park, some tracking maybe lost, the GSM and GPS module
will take a few minutes to receive signal and re-locate, some tracking maybe lost, this is
normal.
7. Some time some location point is lost, this is normal, in the transmit process, some point
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