One Stop Systems
4U Pro 16 Slot
69
17.4
Broken OSS-Backplane
1.
If you received a brand new DOA (Dead on Arrival) board, please contact OSS to RMA board and request for a replacement.
2.
If you have an out of warranty board, please contact OSS Sales team and buy a new replacement board.
•
Standard warranty is 1 year, unless you have an SLA or extended warranty coverage.
3.
If you purchased a second-hand / used board and it is broken, please contact OSS Sales team to buy a replacement.
•
Note: Purchasing a second-hand / used product is not covered under warranty.
17.5
My PCIe cards are not detected
Both Target and Host cards are linked, the LINK LED on both cards are illuminated and all the LED indicators on the cards are working.
However, the Operating System is not recognizing all of my PCIe cards that are installed on the backplane.
1.
Check the Dip switches on the backplane make sure they are set correctly, see photos below for the correct settings.
18
How to Get More Help
You can visit the Technical Support FAQ pages on the Internet at
https://www.onestopsystems.com/support
18.1
Contacting Technical Support
Our support department can be reached by phone at
. Support is available Monday through Friday, 8:00 AM to 5:00 PM PT. When contacting
Technical Support make sure to include the following information:
1. Exact and correct serial #
2. Service Ticket or Case # (if you already submitted an online request)
3. Computer Type & Model: Operating System
4. Make & Model of PCI/PCIe cards: Application
5. Problem description
When submitting an online technical support request always provide a valid working e-mail address, phone number, shipping address and proper contact name.
Check your e-mail for an automated response containing the case # and updates. You can also visit our web site at:
https://www.onestopsystems.com/pages/
for a quick response, use the Technical Support and RMA Request Form available in the Support Section of the website. Simply complete the form with all
required information. Please make sure that your problem description is sufficiently detailed to help us understand your problem.
Shipping or Transporting of Expansion Unit with PCI / PCIe cards
Any PCIe cards in
should be removed
(or not to be installed) prior to shipment to avoid or prevent possible damage. Note: Expansion board and PCIe / PCI cards
that arrive damaged in shipment will not be covered under warranty
.
18.2
Returning Merchandise
If factory service is required, a Service Representative will give you a Return Merchandise Authorization (RMA) number. Put this number and your return address on
the shipping label when you return the item(s) for service. Please note that One Stop Systems WILL NOT accept COD packages, so be sure to return the product
freight and duties-paid. Ship the well-packaged product to the address below:
Attention:RMA # ________, One Stop Systems
2235 Enterprise Street, #110
Escondido, CA 92029
USA
