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Air Overlay Mattress User Guide

9

Troubleshooting guide

The pump appears 

not to be on/running

The mains supply is 

plugged in. The switch 

is in the on position. 

The fuse in the plug is 

not blown

Connect the appliance 

to the nearest mains 

socket and ensure that 

the power indicator light 

is on

Contact OSKA Service

The pump appears 

to be on running 

but is not reaching 

the desired pressure 

setting

The hoses are 

connected correctly

Disconnect the hoses 

and re-connect them in 

to the outlet connectors 

on the side of the pump

Contact OSKA Service

The pump is running 

but is not inflating 

the mattress

The hoses are 

connected correctly

Disconnect the hoses 

and re-connect them in 

to the outlet connectors 

on the side of the pump

Contact OSKA Service

There are no leaks in 

the mattress

Contact OSKA Service

Contact OSKA Service

There are no kinks in 

the tubing down the 

side of the mattress

Carefully untwist any 

kinks

Contact OSKA Service

Check that the 

pressure has been 

set in the correct 

range for the patient’s 

weight

Adjust the pressure 

setting accordingly

Contact OSKA Service

The system does 

not appear to be 

alternating

There are no kinks in 

the tubing down the 

side of the mattress

Carefully untwist any 

kinks

Contact OSKA Service

The operation pump 

is noisy

The pump is not 

resting against a solid 

surface

Re-position the pump to 

a suitable surface

Contact OSKA Service

Fault occurring

Ensure that

Possible solution

If your product is still 
not working

Waste disposal

The materials used to manufacture the OSKA Air 

Overlay mattress do not cause any danger to the 

environment. They may be disposed of with the 

household waste. 
The pump control unit is considered as electrical 

equipment waste. Please contact the proper waste 

disposal officials.

Warranty

Your OSKA product comes with a 1 year parts 

and labour warranty. 
The warranty is based on statutory regulations. 

The warranty does not apply if the goods supplied 

by OSKA are processed, handled or modified by 

other parties without prior consent from OSKA 

or if these operating instructions are not followed.
For medical devices as understood by the EU - 

Directive 93/94, whose usage (also operations) 

is subject to regular service and maintenance, 

a warranty can be offered only if the service 

intervals prescribed by OSKA are adhered to.
If during inspection it is found that damages 

are due to wear and tear or are not subject to 

warranty, then OSKA are empowered to claim the 

expenses (inspection, transport costs etc) from 

the client.
The use of parts or individual components of 

other systems or products or combinations 

thereof are not permissible. Warranty claims 

become invalid should any damage result from 

this kind of conduct and therefore remain the 

responsibility of the user/owner.

WARNING!

For private non-professional operators. In the 

case of system failure please check:
01. Is there sufficient power supply?
02. Is the unit turned on?
03. Is the power cord connected properly 

and is the power plug inserted correctly?

04. Is the mattress connection tube  

connected properly?

If all these primary checks have been carried 

out and the system continues not to function 

then you must contact the responsible 

supplier or user who is authorised to effect 

the maintenance and/or repair of this 

equipment.
Never attempt to repair the system yourself. 

Fuses may only be exchanged by qualified 

and authorised personnel.

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