33
tRoUBLesHootInG
Problem
Possible cause(s)
Solution(s)
The caller cannot
leave a
message.
a. The answering machine is turned off.
b. Message memory is full.
c. ANSWER ONLY mode is set.
a. Turn on the answering machine.
b. Erase unnecessary messages.
c. Change to ANS & REC mode.
I cannot operate the
answering machine
remotely.
a. You are entering the wrong remote access
code.
b. You are pressing the dial keys too quickly.
c. Y ou are using a pulse telephone.
a. If you forget the remote access code, reset to the default
settings.
b. Press each key firmly.
c. Try again using a touch tone phone.
While recording an
outgoing message or
listening to messages,
the unit rings and
recording stops.
A call is being received.
Answer the incoming call and try again to record your out going
message later.
NOTE
If none of the above solutions help, reset your phone by disconnecting the mains power
from the base and removing all batteries from handset/s. Reconnect after 15 minutes.
Alternatively please contact Customer Service on 1300 889 785.
Please contact the technical support of the network provider
for further information. This telephone is not equipped with a
grounding function, and therefore some of the functions may be
limited when used in PBX systems.
Technical Support
If the fault persists...
Disconnect all other instruments
connected to the same line as
the phone system and try to make a call.
Disconnect the base unit
from the telephone line and plug a
different phone into the master telephone socket.
Try making a call. If this works, the line is OK.
If the call does not work, and you are using a two-way socket
adapter, remove it and plug a telephone directly into the socket. If
the call now works, the adapter may be faulty.
