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Customer Support

If you suspect your product is not functioning to specification, before making a warranty claim please use the following resources.

- Troubleshooting Guide in this user guide
- Online Frequently Asked Questions - www.oricom.com.au
- Email our customer support team on [email protected]
- Contact Oricom Customer Support team on 1300 889 785 or 02 4574 8888 (Monday to Friday 9am to 5pm EST)
Please retain your purchase receipt and attach to the back page of this user guide.

Visit www.oricom.com.au to register your product online

CUstoMeR sUPPoRt

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Содержание M500

Страница 1: ...USER GUIDE Keep this user guide for future reference DECT Digital Cordless Phone with Answering System Oricom M500 ...

Страница 2: ...tting To Know Your Phone 5 Using Your Phone 10 Private Phonebook 14 Caller List Network Dependent 16 Phone Settings 18 Answering Machine 24 Troubleshooting 31 Warranty Information Australia 34 Notes for operation in New Zealand 36 Customer Support 37 Contents ...

Страница 3: ...ase station and handset wearers of hearing aids may experience interference in the form of a humming noise Your phone can interfere with electrical equipment such as answering machines TV and radio sets clock radios and computers if placed too close It is recommended that you position the base unit at least one metre from such appliances This telephone complies with applicable safety requirements ...

Страница 4: ... ring and or answer calls correctly The phone has a REN of 1 and most other telephones have a REN of 1 unless marked otherwise To use your handset and base together you must be able to establish a radio link between them The signal between the handset and the base is in accordance with the normal standards for a DECT phone Maximum range up to 300 metres outdoors or 50 metres indoors The signal ran...

Страница 5: ...battery cell by heating it Sudden release of battery electrolyte can cause burns or irritation to the eyes or skin Observe the proper polarity or direction of any battery Reverse insertion of the battery cell can result in leakage or explosion Remove the batteries if you do not plan to use the product for several months at a time Follow the local regulations regarding the disposal of your packing ...

Страница 6: ...fully charged batteries should give about 10 hours talk time or 100 hours standby time on a single charge Note that new batteries do not reach full capacity until they have been in normal use for several days The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk standby time Eventually they will need to be replaced Batteries and handset m...

Страница 7: ... selection During a call Press to access Intercom Phonebook Redial List Call List TALK ON In idle predialling mode Press to make a call In Redial list Call List Phonebook list Press to make a call to During ringing Press to answer a call Keypad lock Press and hold to lock the keypad Phonebook Press to access to the Phonebook DOWN In idle mode Press to access the redial list In menu mode Press to s...

Страница 8: ... message during playback In idle mode press and hold to delete all the old messages TAM ON OFF Press to turn on the answering machine Press again to turn off the answering machine PLAY STOP Press to play messages Press to stop the message playback Press to decrease the playback Volume SKIP FORWARD Press to skip the current message and play the next message Press to increase playback Volume Getting...

Страница 9: ...vice and is not usually available from UK network providers Indicates when the battery is fully charged While icon flashes when the battery s charging Internal block icon flashes when the battery is in final charging stage Indicates when the battery needs charging Flashes when low battery power level is detected Indicates when there are more characters or numbers in front of those being displayed ...

Страница 10: ...NU UP DOWN UP DOWN UP DOWN UP DOWN UP DOWN UP DOWN phonebook Entry ADD VIEW EDIT DELETE DELETE ALL PB STATUS Shows EMPTY or the first Then MENU OK ADD PB STATUS or DELETE HS FLASH TIME CHANGE PIN ALARM RING SETUP TONE SETUP LANGUAGE RENAME HS HS DISPLAY AUTO ANSWER DATE TIME BS RINGER RING VOLUME for MENU OK for Menu Structure In idle mode press MENU OK to go to CALL LIST the first option in the m...

Страница 11: ... at the right of the last character entered Writing Tips 1 Once a character is selected the cursor will move to the next position after a short pause 2 You can move the cursor within the text with the UP DOWN keys to amend the text entry 3 Press C to delete the last character 4 Press and hold C to delete the entire text string Key Press 1st nd 3rd 4th 5th 6th 7th 8th 9th 10th 1 2 3 3 4 5 6 7 8 9 0...

Страница 12: ...l List and press UP DOWN to select the desired Call List entry Press TALK to dial out the selected Call List entry NOTE You can also access the Call List by pressing MENU OK twice Call from the redial list Press DOWN REDIAL to access the redial list and press UP DOWN to select the desired redial number Press TALK to dial out the selected redial number Call timer Your handset automatically times th...

Страница 13: ...he LCD NOTE The display will still flash the Call icon and show CALL or the Caller Display number when there is an incoming call even if the ringer is turned off To turn the ringer back on press and hold HASH again Turn on the Keypad Lock In idle press and hold STAR to turn on the keypad lock The KEYPAD LOCK icon is displayed on the LCD NOTE You can still use TALK to answer a call when the handset...

Страница 14: ...Steps 1 and 2 in section Redial a Number from the Redial List 2 Press MENU OK and UP DOWN to select DELETE ALL 3 Press MENU OK to display CONFIRM 4 Press MENU OK to confirm All entries will be deleted and the display will show EMPTY Find the Handset You can locate the handset by pressing the Page button in the middle of the front of the base station All the handsets registered to the base will pro...

Страница 15: ...ll the other registered handset numbers plus 9 Enter the number for the handset you want to transfer the call to 3 The external call is put on hold automatically and the called handset rings 4 Press TALK on the called handset to establish an internal call 5 Press OFF on the calling handset or put the calling handset on the charging cradle to end the current call with the external party 6 The exter...

Страница 16: ... and then enter the number 5 Press MENU OK and UP DOWN to select the desired ringtone for your phonebook entry 6 Press MENU OK to store the phonebook entry Search for a Phonebook Entry In idle 1 Press PHONEBOOK to access the phonebook 2 Enter the first letter of the name using the alphanumeric keys e g if it begins with C press the 2 key three times and then UP DOWN to scroll to the entry you want...

Страница 17: ...l Phonebook entries 1 Press PHONEBOOK to access the phonebook 2 Press MENU OK and UP DOWN to select DELETE ALL 3 Press MENU OK to display CONFIRM 4 Press MENU OK to confirm All entries will be deleted and the display will show EMPTY Check the Phonebook Usage You can check how many phonebook entries are stored in your handset and how many phonebook entries are available for you to store in the phon...

Страница 18: ...cation will remain until all the new call records have been viewed on that handset View the Call List All received calls are saved in the Call List with the latest call at the top of the list When the call list is full the oldest call will be replaced by a new call Any unanswered calls which have not been viewed are marked with a icon at the centre of the bottom line of the display 1 Press UP CALL...

Страница 19: ...U OK and UP DOWN to select DELETE 3 Press MENU OK to confirm Delete all Call list entries 1 Follow Steps 1 and 2 in Section View the Call List 2 Press MENU OK and UP DOWN to select DELETE ALL 3 Press MENU OK to display CONFIRM 4 Press MENU OK to confirm All entries will be deleted and the display will show EMPTY ...

Страница 20: ...select HS SETTINGS 2 Press MENU OK and UP DOWN to select DATE TIME 3 Press MENU OK and UP DOWN to select TIME FORMAT 4 Press MENU OK and UP DOWN to select your desired time format 12 HR or 24 HR 5 Press MENU OK to confirm Set the Time 1 Press MENU OK and UP DOWN to select HS SETTINGS 2 Press MENU OK and UP DOWN to select DATE TIME 3 Press MENU OK and UP DOWN to select SET TIME 4 Press MENU OK and ...

Страница 21: ... the user presses any key or presses and holds OFF to disable the alarm the display will revert to the call duration d During paging or ringing the alarm will not sound when the alarm time is reached However if the snooze function is enabled and there is no paging or ringing the alarm will sound again at the end of the snooze period Turn on off the Alarm 1 Press MENU OK and UP DOWN to select HS SE...

Страница 22: ...OLUME OFF is selected the Ringer Off icon will be displayed 5 Press MENU OK to confirm Set Alert Tones Three different alert tones are set on by default but can be turned off if desired Key Tone a single beep is emitted when you press a key Low Battery Tone emitted while you are talking on the phone to alert you that you need to charge the handset batteries Out of Range Tone emitted while you are ...

Страница 23: ...OK and UP DOWN to select HS SETTINGS 2 Press MENU OK and UP DOWN to select AUTO ANSWER 3 Press MENU OK and UP DOWN to turn on or off the auto answer feature 4 Press MENU OK to confirm Base Settings Set the Base Ringer Melody 1 Press MENU OK and UP DOWN to select BS SETTINGS 2 Press MENU OK and UP DOWN to select BS RINGER 3 Press MENU OK and UP DOWN to select melody you want to hear for the base un...

Страница 24: ... to select FLASH TIME 3 Press MENU OK and UP DOWN to select your desired flash time SHORT MEDIUM LONG with the current setting indicated by and asterisk to the right 4 Press MENU OK to confirm Change the System PIN Code A 4 digit system PIN code is used for changing the system settings of the base station It is used to protect your phone against unauthorised use The default system PIN code is 0000...

Страница 25: ...nd the display will show SEARCHING If the handset registration is successful you will hear a confirmation tone and the antenna icon will stop flashing The handset will automatically be allocated the next available handset number This handset number is shown in the handset display in standby mode If the handset registration is unsuccessful the antenna icon will still flash Reset Your Phone You can ...

Страница 26: ...ndset When the answering machine is set to ON calls will be answered after the set answer delay and the caller can then leave you a message When the answering machine is set to OFF calls will be answered after 10 rings and the answer only message will be played to your callers They will not be able to leave you a message 1 Press MENU OK and UP DOWN to select ANS MACHINE 2 Press MENU OK and UP DOWN...

Страница 27: ...rrent message and the next message will be played NOTE Alternatively you can use the following shortcut keys to control different operations during message playback Press Key 5 to stop message playback Press Key 4 once to skip to repeat playing the current message from the beginning Press twice to skip backward to play the previous message Press Key 6 to skip to play next message Press Key 2 to de...

Страница 28: ... mode will change to ANSWER ONLY automatically It will change to ANS RECORD mode automatically after some messages have been deleted Set the Outgoing Message OGM Language The answering machine announces the outgoing message when it answers a call There is a pre set OGM for each of ANS REC mode or ANSWER ONLY mode which can only be in English or French Francais on this model 1 Press MENU OK and UP ...

Страница 29: ...s MENU OK to stop the OGM playback and return to the previous menu NOTE If a personalised OGM has not been recorded the pre set OGM will be played Delete the Personalised OGM 1 Repeat Steps 1 to 6 in Section Playback the OGM 2 Press C while the OGM is playing to delete your personalised OGM and return to the previous menu and the pre set OGM is restored automatically NOTE If the pre set OGM is pla...

Страница 30: ...can listen to the caller leaving a message You can then identify the caller and decide whether to take the call in person If the answering machine is set to ON when there is an incoming message the handset will display SCREENING 1 Press MENU OK to start call screening Any Handset can listen to who is leaving the message and decide whether to pick up the call or not 2 The handset will display SCREE...

Страница 31: ...again NOTE If the new PIN entered in Step 6 is not the same as the new system PIN entered in Step 5 you must enter the new system PIN at step 5 again 7 Press MENU OK to reconfirm Activate or Deactivate the Remote Access 1 Press MENU OK and UP DOWN to select ANS MACHINE 2 Press MENU OK and UP DOWN to select TAM SETTINGS 3 Press MENU OK and UP DOWN to select REMOTE ACC 4 Press MENU OK and UP DOWN to...

Страница 32: ...essage 5 Play the message Stop the current message playback 6 Skip to play the next message 7 Ture on the answering machine 8 Stop the current message playback 9 Turn off the answering machine NOTE If your answering machine is switched off the phone will enter into the remote access mode after 14 rings You can then enter the KEY and the 4 digit remote access PIN Default Remote Access PIN is 0000 t...

Страница 33: ...pied d Use the original telephone line cord supplied When connect to a PBX no and or wrong connection after dialling Dialling prefix is needed Insert the dialling prefix SEARCHING is displayed a Base station out of range b Base station not connected to mains Reduce the range Connect base station to mains The call does not work Service not activated or wrong setting Check your Subscription with net...

Страница 34: ...en wall plate and your phone 5 Contact your network service provider to check your line Phone does not ring when a call comes in 1 The ringer is off 2 Too many phones are sharing the same phone line 3 Base unit not plugged in 1 Turn ON the ringer 2 Disconnect some of the phones from the phone line 3 Check base unit CONNECTIONS The battery icon is not scrolling when the handset is placed on the bas...

Страница 35: ...ut going message later NOTE If none of the above solutions help reset your phone by disconnecting the mains power from the base and removing all batteries from handset s Reconnect after 15 minutes Alternatively please contact Customer Service on 1300 889 785 Please contact the technical support of the network provider for further information This telephone is not equipped with a grounding function...

Страница 36: ...u are entitled to a replacement or repair according to the terms and conditions of this document if your product is found to be faulty within the Warranty Period This Warranty extends to the original purchaser only and is not transferable Batteries if supplied with this product are covered under this warranty for a period of 90 days Oricom products are manufactured using new materials or new and u...

Страница 37: ...liable for any claim made by a third party or made by you on behalf of a third party This limitation of liability applies whether damages are sought or a claim made under this Warranty or as a tort claim including negligence and strict product liability a contract claim or any other claim However this limitation of liability will not apply to claims for personal injury Nothing in this Warranty exc...

Страница 38: ...ipment shall not be set to make automatic calls to the Telecom 111 Emergency Service This equipment may not provide for the effective hand over of a call to another device connected to the same line REN RN for New Zealand The REN Ringer Equivalence Number or RN is of significance only if you wish to connect more than 1 telephone to your telephone line A standard telephone line has a maximum REN ca...

Страница 39: ...is user guide Online Frequently Asked Questions www oricom com au Email our customer support team on support oricom com au Contact Oricom Customer Support team on 1300 889 785 or 02 4574 8888 Monday to Friday 9am to 5pm EST Please retain your purchase receipt and attach to the back page of this user guide Visit www oricom com au to register your product online Customer Support ...

Страница 40: ...Australia Oricom International Pty Ltd Locked Bag 658 South Windsor NSW 2756 Customer Support Email support oricom com au Web www oricom com au Phone 1300 889 785 Fax 02 4574 8898 ...

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