12
Trouble Shooting
Problem
Possible reason
Remedy
APP
Handle does not
operate (properly)
with Oral-B™ app.
1. Oral-B™ App is turned off.
2.
Bluetooth
interface is not
activated on smartphone.
3. Radio transmission is
deactivated on handle;
radio transmission display
(7) is turned off.
4.
Bluetooth
connection to
smartphone has been lost.
5. Your smartphone does not
support
Bluetooth
4.0 (or
higher)/
Bluetooth
Smart.
6. Handle on plugged-in
charger.
1. Turn on Oral-B™ App.
2. Activate
Bluetooth
interface on smartphone
(described in its user manual).
3. Activate radio transmission by simultaneously
pressing on/off (3) and mode button (4) for 2
seconds until radio transmission display (7) turns on.
4. Pair handle and smartphone again via app settings.
Keep your smartphone in close proximity when
using it with handle.
5. Your smartphone must support
Bluetooth
4.0 (or higher)/
Bluetooth
Smart in order to
pair handle.
6. Radio transmission is deactivated while handle is
placed on plugged-in charger.
Reset to factory
settings.
Original functionality wanted.
Press and hold on/off button (3) for 10 seconds until all
indicator lights double blink simultaneously.
TOOTHBRUSH
Handle is not
operating (during
first use).
1. Handle has not been
activated.
2. Battery has a very low
charge level; no lights
illuminate.
1. Briefly place handle on plugged-in charging unit. It
may take up to 10 min., until charge level display (8)
flashes.
2. Charge at least for 30 min.
Handle does not
operate with
existing SmartGuide
in household.
1. Synchronizing with existing
SmartGuide failed.
2. Radio transmission is
deactivated; radio
transmission display (7) is
turned off.
3. SmartGuide is not
compatible with handle.
4. Two handles are already
assigned to SmartGuide.
5. Function is deactivated via
App feature.
1. Synchronize (existing) handle(s) (again) via
SmartGuide settings in SmartGuide’s battery
compartment: Press «h/min» for 3 seconds. Turn on
handle that you want to synchronize. Then turn on
second handle you want to synchronize. Press
«h/min» or «set» to exit synchronization mode.
2. Activate radio transmission by simultaneously
pressing on/off (3) and mode button (4) for 2
seconds until radio transmission display (7) turns on.
3. Handle cannot be used with excisting SmartGuide.
4. You can synchronize a total of 2 handles only.
Change handles via SmartGuide settings (see 1.)
5. During use of special App features, transmission to
SmartGuide may be deactivated. You can also
(de)activate any SmartGuide communication via App.
1. Short stuttering
sounds/flashing
light every 30
seconds or after
2 minutes.
2. Handle does not
operate any
timer.
1. «Professional timer» or
«2-Minute timer» activated.
2. Timer has been modified/
deactivated via App.
1. Set your timer to 2-Minute timer (stuttering sounds/
flashing light after 2min); or set your timer to
Professional timer (stuttering sounds/flashing light
every 30 seconds). Follow steps under «Timer
setup».
2. Use App to change timer settings or perform factory
reset (see App Trouble Shootings).
Handle does not
charge and blinks.
Ambient temperature for
charging is out of valid range
(< 0°C and > 60°C).
Recommended ambient temperature for charging is
5°C to 35°C.
