INTRODUCTION
SNAP-LCSX AND LCSX-PLUS Installation Guide
3
FOR HELP
If you have problems installing or using the SNAP-LCSX or LCSX-PLUS controller and cannot find the help you
need in this guide, contact Opto 22 Product Support Monday through Friday, 8 a.m. to 5 p.m. Pacific Time.
Phone:
800-TEK-OPTO (800-835-6786 toll-free
in the U.S. and Canada)
951-695-3080
Monday through Friday,
7 a.m. to 5 p.m. Pacific Time
Fax:
951-695-3017
Email:
Opto 22 website:
When calling for technical support, be prepared to provide the following information about your system to
the Product Support engineer:
•
Software and version being used
•
Firmware versions
•
PC configuration (type of processor, speed, memory, and operating system)
•
A complete description of your hardware and operating systems, including:
–
type of power supply
–
types of I/O units installed
–
third-party devices installed (for example, barcode readers)
•
Specific error messages seen.
NOTE: Email messages and phone calls
to Opto 22 Product Support are
grouped together and answered in the
order received.
