DVA-102ETH version 1.2
R&D Department
42
DVA-102ETH
Digital voice announcer
and Optimax system gateway
16.
GUARANTEE
1. GUARANTEE CERTIFICATE
1. OPTIMUS S.A. guarantees that its products are free from material and
manufacturing defects when they are first delivered to the purchaser.
2. In accordance with the conditions outlined here, OPTIMUS S.A.
guarantees its products for two (2) years from the date on which the
purchaser acquires the product. If, within this guarantee period, defects
appear which are not due to factors outlined in section 2, OPTIMUS S.A.
shall replace or repair the unit using equivalent, new or reconstructed
replacement parts, as it deems fit. If replacement parts are applied which
improve the unit, OPTIMUS S.A. reserves the right to charge the client for
the additional cost of these components.
3. No guarantee benefits shall be provided other than those cited here.
4. In order to claim the guarantee rights, it shall be an essential
requirement to present the original purchase invoice or the guarantee
certificate.
2. GUARANTEE PROVISIONS
1. In the event that the product had to be modified or adapted to comply
with local requirements concerning technical specifications or safety, and
if the country in question is not the country for which the product was
originally designed and manufactured, defects are not considered to be
material or manufacturing defects. Furthermore, the guarantee does not
cover the execution of these modifications or adaptations, regardless of
whether or not they have been carried out correctly. Nor shall OPTIMUS
S.A. be responsible for any costs under this guarantee for these types of
modifications.
2. The guarantee shall not entitle the purchaser to inspection or free
maintenance or repair of the unit, particularly if the defects are due to
inappropriate use. Nor do the guarantee rights cover defects in wearing
parts that become worn as a result of normal wear and tear. Wearing
parts are, in particular, potentiometers, switches/keys, and similar parts.
3. The guarantee does not cover defects in the equipment unit caused by:
Abuse or incorrect use of the unit for purposes other than those for
which it is intended, in non-compliance with the service and
maintenance instructions specified in the Manual and/or Technical
Instructions for the unit.
Connection or use of the product in a manner that does not
correspond to the technical or safety requirements of the country in
which the unit is used.
Installation in conditions other than those indicated in the Manual
and/or Technical Instructions.
Deficiency or interruptions in the electricity supply or installation
defects which imply use in abnormal conditions.
Damage caused by other equipment units that are connected to the
product.
The use or installation of Software (programmes), interfaces, parts or
supplies not provided and/or not authorised by OPTIMUS S.A.
Failure to use the original packaging for transportation.
Damage caused by force majeure or other causes not attributable to
OPTIMUS S.A.
4. The following elements are not covered by this guarantee:
All plastic surfaces and all parts exposed to outdoor conditions which
have been scratched or damaged as a result of normal or abnormal
use.
Breakages, knocks, damage due to a fall or scratches caused by
moving the unit in anyway.
Damage caused by tests, use, maintenance, installation or
inappropriate adjustments, or as a result of any alteration or
modification of any kind not carried out by a Service Authorised by
OPTIMUS S.A. in compliance with this guarantee.
Damage to persons or property that might be caused by the improper
use of the equipment, including lack of maintenance.
5. The guarantee shall not be valid whenever the following is observed:
Amendments or corrections made to the details of the guarantee
certificate or purchase invoice.
Failure to produce the original invoice or the absence of a date on
this.
Absence of the serial or batch number on the equipment.
6
In the case of personal computers, the guarantee will not cover the
elimination of computer viruses, the restoration of programmes damaged
by these or the reinstallation of the disk following its deletion.
7. The rights of this guarantee are invalidated if the product has been
repaired or opened by staff unauthorised by OPTIMUS S.A.or by the client
himself.
8. If OPTIMUS S.A.were to establish before the client that the damage
affecting the unit does not entitle a claim to be made under the
guarantee, the costs of checking the equipment incurred by OPTIMUS S.A.
shall be borne by the client.
9. Products not covered by the guarantee shall only be repaired once
payment has been effected by the client. In the event that the guarantee
rights do not apply, OPTIMUS S.A. shall duly inform the client. If, within a
period of 6 weeks from this communication, no written repair order is
received from the client confirming acceptance of the costs, OPTIMUS S.A.
shall return the unit in question to the client. In this case, the transport
and packaging costs shall be invoiced separately and payment shall be
made on delivery. In the event that a repair order is sent by the client,
confirming that he assumes the costs of repair, the transport and
packaging costs shall be invoiced additionally, and also separately.
10. If the equipment needs to be transferred to the Authorised Service
Centre, transportation shall be effected by the responsible party according
to the guarantee, who will also bear the freight and insurance costs.
11. In the event of a defect, OPTIMUS S.A. guarantees that the repair
and/or replacement of parts so that the unit operates correctly will be
made within a period of no more than 30 days. Nevertheless, OPTIMUS
S.A. would like to clarify that the normal period does not exceed 30 days.
12. All parts or products replaced as part of the guarantee services shall
become the property of OPTIMUS S.A.
3. TRANSFER OF GUARANTEE
The guarantee is solely awarded to the original purchaser (principal client)
and is not transferable. With the exception of OPTIMUS S.A., no third
party (dealers, etc.) is authorised to award additional guarantees on
behalf of OPTIMUS S.A.
4. CLAIMS FOR DAMAGE
In the event that OPTIMUS S.A. cannot provide a suitable guarantee
service, the purchaser shall not be entitled to claim any indemnity for
damages arising.
The responsibility held by OPTIMUS S.A. is limited in all cases to the
invoicing price of the product.
5. RELATION WITH OTHER GUARANTEE RIGHTS AND NATIONAL
LAW
1. This guarantee does not affect the rights of the purchaser with respect
to the vendor arising from the contract of sale accomplished.
2. These conditions of the guarantee provided by OPTIMUS S.A. are valid
as long as they do not contradict the corresponding national law on
guarantee provisions.
3. OPTIMUS S.A. guarantees that this product complies with the safety
regulations in force in the country.
THIS LIMITED GUARANTEE DECLARATION IS THE EXCLUSIVE GUARANTEE
OFFERED BY OPTIMUS S.A. ALL OTHER EXPLICIT OR IMPLICIT
GUARANTEES ARE EXCLUDED, AND THIS ALSO APPLIES TO GUARANTEES
OF MARKETABILITY AND SUITABILITY FOR A PARTICULAR PURPOSE.
(EXCEPT WHEN THESE GUARANTEES ARE REQUIRED BY AN APPLICABLE
LAW). NO GUARANTEE, EITHER EXPLICIT OR IMPLICIT, SHALL BE
APPLIED ONCE THE GUARANTEE PERIOD HAS EXPIRED.
OPTIMUS S.A.
Export Department
C/ Barcelona 101
17003 – GIRONA (SPAIN)
Tel.+34 972203300 –
Fax.+34 972218413
e-mail: [email protected] 1999/44/CE
