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UC Series User Manual

54

OpenVox Communication Co. , LTD.

URL: www.openvox.cn

Confirm Calls

Enable this if you’re calling external numbers that need confirmation-eg, a mobile

phone may go to voicemail which will pick up the call. Enabling this requires the

remote side push 1 on their phone before the call is put through. This feature only

works with the ringall ring strategy.

Remote Announce

Message to be played to the person RECEIVING the call, if ‘Confirm Calls’ is

enabled.
To add additional recordings use the “System Recordings” MENU to the left

Too-Late Announce

Message to be played to the person RECEIVING the call, if the call has already been

accepted before they push 1.
To add additional recordings use the “System Recordings” MENU to the left

Mode

Default

: Transmits the Callers CID if allowed by the trunk.

Fixed CID Value:

Always transmit the Fixed CID Value below.

Outside Calls Fixed CID Value

: Transmit the Fixed CID Value below on calls will

continue to operate in default mode.

Use Dialed Number:

Transmit the number that was dialed as the CID for calls

coming from outside. Internal extension to extension calls will continue to operate in

default mode. There must be a DID on the inbound route for this. This will be

BLOCKED on trunks that block foreign Caller ID

Force Dialed Number:

Transmit the number that was dialed as the CID for calls

coming from outside. Internal extension to extension calls will be continue to

operate in default mode. There must be a DID on the inbound route for this. This

WILL be transmitted on trunks that block foreign CallerID

Fixed CID Value

Fixed value to replace the CID with used with some of the modes above. Should be
in a format of digits only with an option of E164 format using a leading “+”.

Record Calls

You can always record calls that come into ring group, never record them, or allow

the extension that answers to do on-demand recording. If recording is denied then

one-touch on demand recording will be blocked.

2.2.1.3 Follow Me

Follow Me

(also known as

Find Me / Follow Me

or

FMFM

) allows you to redirect a call that is

placed to one of your extensions to another location. You can program the system to ring the
extension alone for a certain period of time, then ring some other destination(s), such as a mobile
phone or a related extension, and then go to the original extension's voicemail if the call is not
answered. Follow Me can also be used to divert calls to another extension without ringing the
primary extension.
Select the

PBX -> PBX Configuration -> Follow Me.

You will be presented with the following screen:

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Содержание UC300-A02EM1

Страница 1: ...UC Series User Manual 1 OpenVox Communication Co LTD URL www openvox cn OpenVox Communication Co Ltd UC Series User Manual Version 2 0...

Страница 2: ...A Baoneng Science and Technology Industrial Park Longhua New District Shenzhen Guangdong China 518109 Tel 86 755 66630978 82535461 82535362 Business Contact sales openvox cn Technical Support support...

Страница 3: ...Co LTD URL www openvox cn Revision History Issue version Issue date Detail of change 2 0 Nov 08 2017 Apply to the new UI 2 0 version 1 2 May 25 2017 Apply to all UC series IPPBX 1 1 Dec 05 2016 Releas...

Страница 4: ...ut the express written consent of OpenVox Inc Disclaimer OpenVox Inc reserves the right to modify the design characteristics and products at any time without notification or obligation and shall not b...

Страница 5: ...ser Permission 31 2 1 5 Storage 35 2 1 6 Maintenance 36 2 1 7 Tool Kit 40 2 1 8 Preference 41 2 2 PBX 44 2 2 1 Extensions 45 2 2 2 Trunks 59 2 2 3 Call Control 68 2 2 4 Call Features 77 2 2 5 Voice Pr...

Страница 6: ...rts 148 2 5 1 CDR Report 148 2 5 2 Channels Usage 148 2 5 3 Billing 149 2 5 4 Graphic Report 153 2 5 5 Summary 154 2 5 6 Missed Calls 156 2 6 Logs 156 2 6 1 Logs Settings 156 2 6 2 System Logs 157 2 6...

Страница 7: ...facilitates seamless communication between enterprise employees and customers but also provides a solid basis for enterprises to analyze core business data 1 1 1Features Specification Table 1 1 1 Pro...

Страница 8: ...VoIP provider configuration Support for follow me Support for ring group Support for video phones Channel usage reports Email Mail server with multi domain support Based in Postfix for high email vol...

Страница 9: ...S UC500 A22EM2 2 x 10 100M Ethernet 2 2 1 1 YES UC500 A44EM2 2 x 10 100M Ethernet 4 4 1 1 YES UC500 A08EM2 2 x 10 100M Ethernet 0 8 1 1 YES 1 2 Compatible Endpoints Any SIP compatible IP Phone Desktop...

Страница 10: ...ar e g 192 168 2 218 Step 5 You can enter the login interface for device configuration by selecting your role and entering a password on the login interface The default administrator password is admin...

Страница 11: ...n result is displayed in the configuration area 3 Configuration area View or modify configuration 2 Features 2 1 System 2 1 1 Dashboard The option Dashboard of menu System in UC series is a visualizat...

Страница 12: ...n Figure 2 1 1 System Resource Processes Status It shows the enabled and disabled processes Here you can start stop and restart these processes Figure 2 1 2 Processes Status Hard Drives Hard Drives sh...

Страница 13: ...nks and calls currently on sip server Figure 2 1 4 Communication Activity 2 1 2 Network 2 1 2 1 Network Parameters The option Network Parameters of the Menu Network in UC series series lets us view an...

Страница 14: ...address that the Interface has which could be STATIC when the IP address is fixed or DHCP when the IP address is obtained automatically from a DHCP server IP Address IP Address assigned to the Interf...

Страница 15: ...ries User Manual 15 OpenVox Communication Co LTD URL www openvox cn Figure 2 1 6 VPN Server Interface 3 You can set Start IP Addr and End IP Addr and system will assign IP Address for client automatic...

Страница 16: ...module of the menu Network lets us connect to the VPN Server Navigate to System Network VPN Client chose client type and enter the Server IP Address switching the Enable to on and save changes Then t...

Страница 17: ...UC Series User Manual 17 OpenVox Communication Co LTD URL www openvox cn...

Страница 18: ...etric Used to make routing decisions contains any number of values that help the router determine the best route among multiple routes to a destination Interface The ethernet LAN WAN intreface denfine...

Страница 19: ...abled or disabled Starting IP Address This will be the beginning of the IP range that the server will provide Ending IP Address This will be the ending of the IP range that the server will provide Lea...

Страница 20: ...UC series system Figure 2 1 10 DHCP Client List interface To see the leased time of each address click on View Details Figure 2 1 11 View Details 2 1 2 5 3 Assign IP Address to Host With this option...

Страница 21: ...n Fill out the required information and click on button Figure 2 1 13 Add Assign IPAddress The following table shows the description of each field Table 2 1 4 Description of Assign IPAddress Item Desc...

Страница 22: ...d string The coincidences with the string will be highlighted in the results Figure 2 1 14 Audit interface The results of the search can be downloaded in different formats such as PDF XML and CSV by c...

Страница 23: ...change the key Once you click on this link you will see a form where you can set the new secret The secret must be at minimum six characters in length of which must contain at least two numbers and t...

Страница 24: ...ave the server s CA certificate you can set this and it will connect without requiring TLS CA file The default is no TLS Client Method Specify protocol for outbound client connections The default is t...

Страница 25: ...system from unauthorized access phone calls and other attacks To manage the firewall navigate to web menu Security Firewall The option Firewall of the menu Security in UC series allows building iptab...

Страница 26: ...o this by clicking on Save button that will appear automatically when you modify something If you don t save the changes the rules won t take effect in the system Adding a New Rule To add a new rule c...

Страница 27: ...just let in blank the netmask value Once you created the rule click on Save button and the new rule will appear in the list Make sure you save the changes so they take effect in the system after creat...

Страница 28: ...ule by clicking on the light bulb corresponding to the rule When it is ON the rule is activated when it is OFF the rule is deactivated Make sure you save the changes so they take effect in the system...

Страница 29: ...field Protocol Once the information is filled click on Save button View Port To view an existing port click on the View link located in the row corresponding to the port Here you can see the informat...

Страница 30: ...ervices apache courier ssh etc Fail2Ban is able to reduce the rate of incorrect authentications attempts however it cannot eliminate the risk that weak authentication presents Configure services to us...

Страница 31: ...IP whitelist The IPs in the whitelist will always be treated as trusted IP s and will not be filtered by the firewall rules 2 1 4 User Permission 2 1 4 1 Users The option Users allows creating and mo...

Страница 32: ...k on a user to see delete or edit the information of the user To create a new user click on the button and fill out the required information Figure 2 1 26 Create New User Click to save the configurati...

Страница 33: ...ng table Table2 1 6 Groups Menu Administrator Operator Extension System System Info Yes Yes No PBX Configuration Yes No No Network Yes No No User Management Yes No No Shutdown Yes No No Operator Panel...

Страница 34: ...Group Permissions The option Group Permission of the Menu System in UC series lets us determine the menus to which each group of users will have access The list below shows the names of the UC series...

Страница 35: ...re 2 1 29 Group Permissions Interface Step 2 Click the button to save the configuration 2 1 5 Storage 2 1 5 1 Storage Devices The option Storage of the menu Storage allows you to format your TF SD car...

Страница 36: ...s you to configure the clean up frequency Figure 2 1 31 Auto Clean Up Interface 2 1 6 Maintenance 2 1 6 1 Firmware Update The option Firmware Update of the menu Maintenance allows you to update the fi...

Страница 37: ...C series If you have made a backup any time before this will appear in the list To download a backup from the list just click on the name of the tar file Figure 2 1 33 Backup Restore To enable auto ba...

Страница 38: ...vox cn 2 1 6 3 Reboot Reset This option allows for the rebooting and resetting of the IP PBX series Upon choosing whichever of the two options you will be prompted to confirm the action Navigate to Sy...

Страница 39: ...gin settings Navigate to System Maintenance Login Settings to setup the login mode and port Figure 2 1 35 Login Settings Interface By default the SSH port is 13505 Generally it is recommended that the...

Страница 40: ...supplied a network packets capture in the web for ease of user to analysis capture and monitor the network status RTP flows protocol analysis and so on Figure 2 1 37 Capture interface 2 1 7 2 Port Mon...

Страница 41: ...twork connectivity Figure 2 1 39 IP Ping and Traceroute interface 2 1 8 Preference 2 1 8 1 Language The option Language of the Menu Preferences in UC series lets us configure the language for the UC s...

Страница 42: ...the UC series Web Interface Select the new date hour and timezone and click on the Apply changes button Navigate to System Preferences Date Time to deploy time server Figure 2 1 41 Date Time Interface...

Страница 43: ...OpenVox Communication Co LTD URL www openvox cn Figure 2 1 42 Currency Setting interface 2 1 8 4 About Navigate to System About lets us view some information of UC series about firmware version and o...

Страница 44: ...ion You can enter the developer mode by clicking the Hardware Version 5 times This process is irreversible so please be cautious 2 2 PBX The Menu PBX lets us configure extensions trunks routes dialpla...

Страница 45: ...r the extension and other options Normally each physical phone will be assigned to one extension If you have a phone that has more than one line button you would normally make each line button registe...

Страница 46: ...calls to Only change this is you know what you are doing Host Host settings for this device almost always dynamic for endpoint Trustrpid Whether Asterisk should trust the RPID settings from this devi...

Страница 47: ...the audio video profile to use for media streams This is not the default profile in use by Asterisk As a result the following must enabled to use WebRTC Icesupport Whether to enable ICE support Defau...

Страница 48: ...used in a addition to the users extension to call them Features Outbound CID Override the callerid when dialing out a trunk Any setting here will override the common outbound callerid set in the trunk...

Страница 49: ...ion is part of a Queue will attempt to use the user s extension state or device state information when determining if this queue member should be called In some uncommon situations such as a Follow Me...

Страница 50: ...prior to playing the incoming message and just after announcing the date and time the message was left Play Envelope Envelope controls whether or not the Voicemail system will play the message envelop...

Страница 51: ...call is routed to when the call is not answered on an otherwise idle phone If the phone is use and the call is simply ignored then the busy destination will be used CID Prefix Optional CID prefix to a...

Страница 52: ...the comma 2 2 1 2 Ring Groups A ring group is a group of extensions that will ring when there is an external incoming call You can even put your Mobile Phone number in the ring group if you want to Fo...

Страница 53: ...will not ring a user s Follow Me To dial Follow Me Queues and other numbers that are not extensions put a at the end Advanced Announcement Message to be played to the caller before dialing this group...

Страница 54: ...D on the inbound route for this This will be BLOCKED on trunks that block foreign Caller ID Force Dialed Number Transmit the number that was dialed as the CID for calls coming from outside Internal ex...

Страница 55: ...UC Series User Manual 55 OpenVox Communication Co LTD URL www openvox cn Figure 2 2 4 Follow Me interface Select the extensions that you want to define Figure 2 2 5 Follow Me User interface...

Страница 56: ...However if the primary extension first in the list is occupied the other extensions will not be rung If the primary is FreePBX DND it won t be rung If the primary is FreePBX CF unconditional then all...

Страница 57: ...to operate in default mode Use Dialed Number Transmit the number that was dialed as the CID for calls coming from outside Internal extension to extension calls will continue to operate in default mod...

Страница 58: ...f the phone Manufacturer This displays the detected manufacturer of the endpoint Model This displays the detected model of the endpoint Since automatic model detection is not yet implemented for some...

Страница 59: ...ed on the database in three different formats The supported formats are CSV Legacy This is the format used by the old Endpoint Configurator XML This format allows the definition of endpoints with mult...

Страница 60: ...de Authentication mode of this trunk Trunk Name Descriptive Name for this trunk Outbound Proxy Server Example proxy provider domain port Host Host settings for this device almost always dynamic for en...

Страница 61: ...ous calls that can be used on this trunk To count inbound calls against this maximum use the auto generated context as the inbound trunk s context see extensions_additional conf Leave blank to specify...

Страница 62: ...to use for media streams This is not the default profile in use by Asterisk As a result the following must enabled to use WebRTC Icesupport Whether to Enable ICE Support Defaults to no ICE Interactive...

Страница 63: ...also use the format hidden to hide the CallerID sent out over Digital lines if supported SIP IAX CID Options Determines what CIDs will be allowed out this trunk IMPORTANT EMERGENCY CIDs defined on an...

Страница 64: ...force a failed call to always continue to the next configured trunk or destination even when the channel reports BUSY or INVALID NUMBER Figure 2 2 10 Add IAX2 Trunk Table 2 2 7 Definition of Add IAX2...

Страница 65: ...ENCY CID defined for the extension device Intra Company Routes will always transmit an extension s internal number and name Maximum Channels Controls the maximum number of outbound channels simultaneo...

Страница 66: ...elect an option that includes WS Avpf Whether to Enable AVPF Defaults to no the WebRTC standard has selected AVPF as the audio video profile to use for media streams This is not the default profile in...

Страница 67: ...for calls placed out on this trunk Format You can also use the format hidden to hide the CallerID sent out over Digital lines if supported SIP IAX CID Options Determines what CIDs will be allowed out...

Страница 68: ...n provide the required options for this trunk Continue if Busy Normally the next trunk is only tried upon a trunk being Congested in some form or unavailable Checking this box will force a failed call...

Страница 69: ...ay as Sales John Doe on the extension that ring Music On Hold Set the MoH class that will be used for calls that come in on this route For example choose a type appropriate for routes coming in from a...

Страница 70: ...bers your phones are permitted to call and which Trunk to send the calls to Generally a FreePBX Asterisk system will have a Restricted route which designates certain numbers that can never be dialed s...

Страница 71: ...ssful match If the dialed number matches the patterns specified by the subsequent columns then this will be prepended before sending to the trunks Prefix Prefix to remove on a successful match The dia...

Страница 72: ...ts recording when the call would otherwise be recorded ignoring any settings that say otherwise Record Immediately will start recording right away capturing ringing announcements MoH etc Never will di...

Страница 73: ...Control The Call Flow Control module is used to create a single destination that can act as a switch that can be toggled by anyone who has access to a local phone It is commonly used to allow phone s...

Страница 74: ...ional recordings use the System Recordings MENU to the left Recording for Override Mode Message to be played in override mode Green BLF off To add additional recordings use the System Recordings MENU...

Страница 75: ...ld then create a Time Condition that would use the Lunch Time Group to send calls to voicemail during lunch and to a ring group at other times Figure 2 2 17 Time Groups interface 2 2 3 7 PIN Sets Free...

Страница 76: ...hone number to specific analog channels Unlike SIP or PRI trunks analog lines do not send a DID or dialed number to the PBX Since the PBX routes all inbound calls based on the DID or number dialed we...

Страница 77: ...2 4 1 IVR The IVR module allows you to create one or more IVRs Interactive Voice Response systems or Auto Attendants You can then route calls to the IVR and play a recording prompting callers what op...

Страница 78: ...ry Recording Prompt to be played when an invalid unmatched response is received before prompt the caller to try again Append Announcement on Invalid After playing Invalid Retry Recording the system wi...

Страница 79: ...efore sending the caller to an alternate destination due to the caller pressing 0 or receiving the maximum amount of invalid unmatched responses as determined by Invalid Retries Timeout Destination De...

Страница 80: ...o log the queue and this queue number plus to log out the queue For example if the queue number is 123 123 log in 123 log out Queue Name Give the queue a brief name to help you identify it Queue Passw...

Страница 81: ...nn where nn is the number of minutes If the call is subsequently transferred the wait time will reflect the time since it first entered the queue or reset if the call is transferred to another queue w...

Страница 82: ...actor see asterisk documentation for specifics Autofill Starting with Asterisk 1 4 if this is checked and multiple agents are available Asterisk will send one call to each waiting agent depending on t...

Страница 83: ...th a queue member Caller Volume Adjustment Adjust the recording volume of the caller Agent Volume Adjustment Adjust the recording volume of the queue member Agent Mark calls answered elsewhere Enablin...

Страница 84: ...eport congestion upon a call attempt will be considered as a missed call and paused immediately or after that auto pause delay if configured Auto Pause Delay This setting will delay the auto pause of...

Страница 85: ...Announce position of caller in the queue Announce Hold Time Should we include estimated hold time in position announcements Either yes no or only once hold time will not be announced if 1 minute IVR B...

Страница 86: ...ed avoiding peak business hours when possible Please note randomized schedules will be rescheduled randomly every time ANY backup is saved Randomize Penalty Members Limit the phone s that are rung Que...

Страница 87: ...a special code in order to dial it quicker than by dialing the number itself Figure 2 2 23 Phonebook interface Navigate to PBX Call Control Phonebook Add a speed dial number by using the following inf...

Страница 88: ...eddial Navigate to PBX Settings Functions Code switch the Speeddial prefix to Enalbed 2 2 4 4 DISA DISA Direct Inward System Access allows you to dial in from outside to the Asterisk switch PBX to obt...

Страница 89: ...ur PSTN connection appears to answer the call immediately Caller ID Optional When using this DISA the users CallerID will be set to this Format is User Name 5551234 Context Experts Only Set the contex...

Страница 90: ...The user who is in charge of the conference Moderator PIN No A key that the moderator has to enter to join to the conference Moderator Options No Different options for the moderator User PIN No A key...

Страница 91: ...click on Kick If you want to terminate all the calls just click on Kick All button To update the list of the current participants of the conference click on Update button If you want to go back to the...

Страница 92: ...alker detection Asterisk will sends events on the Manager Interface identifying the channel that is talking The talker will also be identified on the output of the meetme list CLT command Quiet Mode Q...

Страница 93: ...tion Co LTD URL www openvox cn Let s take this step by step 1 Setup DISA a DISA name MyMobile b Response Timeout 10 c Digit Timeout 5 d Caller ID 0400123456 My Mobile Number e Context from internal Fi...

Страница 94: ...r 0400123456 My mobile Number c Delay Before Callback 10 d Destination after Callback IVR Residence or Office IVR Figure 2 2 29 Callback interface Click Save button 3 Inbound Routes a Description Call...

Страница 95: ...your IVR playing with the various options One of the silent options in my IVR is DISA If I need to make an external call using my PBX If I know the option and select it I will be then get DISA where I...

Страница 96: ...age of Parking Lot 2nn Attended Transfer call into Park lot nnn It will announce the slot back to you nn Park Yourself into Parking lot nnn Announcing your parked slot to you 2 2 4 8 Voicemail Blastin...

Страница 97: ...cam have a single Default VOICEMAIL Blast Group If specified extensions can be automatically added or removed from this default group in the Extensions or Users tab Making this group the default will...

Страница 98: ...ns only or to allow intercom calls from all extensions but explicitly deny from specific extensions This module should work with Aastra Grandstream Linksys Sipura Mitel Polycom SNOM and possibly other...

Страница 99: ...language instance For example French Main IVR Language Code The Asterisk language code you want to change to For example fr for French 2 2 5 2 System Recordings The System Recordings module is used t...

Страница 100: ...ller After the message is played the call will proceed to another destination For example you might create an Announcement that plays the address fax number and the web site of your business A caller...

Страница 101: ...box is checked the destination below will be ignored and instead it will be return to the calling IVR Otherwise the destination below will be taken Don t check if not using in this mode The IVR return...

Страница 102: ...marked as intra company only Emergency Routes Message or tone to be played if no trunks are available Used on all emergency routes Consider a message instructing callers to find an alternative means...

Страница 103: ...s a linear value Since loudness is logarithmic the linear lever will be less of an adjustment You should test out the installed music to assure it is at the correct volume This feature will convert MP...

Страница 104: ...enerated tones DTMF and MF will be played on the channel in milliseconds Codec Set the global encoding mulaw alaw Impedance Configuration for impedance Flash Wink Turn on off Flash wink Min flash time...

Страница 105: ...20 FXO Tx gain Set the FXO port Tx gain Range from 150 to 120 FXS Rx gain Set the FXS port Rx gain Range 35 0 or 35 FXS Tx gain Set the FXS port Tx gain Range 35 0 or 35 Figure 2 2 40 Fax Table 2 2 31...

Страница 106: ...tones with different ring tones ring ring which means the caller ID needs to be set later on and not just after the first ring as per the default 1 Waiting time before sending CID How long we will wa...

Страница 107: ...n Co LTD URL www openvox cn Figure 2 2 42 CallerID Detection Table 2 2 33 Instruction of CallerID detect Options Definition Use Callerid Turn on off callerid detect function Hide Callerid Turn on off...

Страница 108: ...waiting in the background Dial recall tone Many phone systems play a recall dial tone after hook flash Info tone Set of tones played with special information messages e g number is out of service Stut...

Страница 109: ...any busy tones to wait for before hanging up The default is 3 but it might be safer to set to 6 or even 8 Busy Tone pattern Set the busy detect country 2 2 6 2 SIP Settings Figure 2 2 46 NAT Settings...

Страница 110: ...never nonat An additional option is to allow media path redirection reinvite but only when the peer where the media is being sent is known to not be behind a NAT as the RTP core can determine it base...

Страница 111: ...sk registrationattempts Number of times to try and register before giving up A value of 0 means keep trying forever Normally this should be set to 0 so that Asterisk will continue to register until su...

Страница 112: ...led This SIP channels that support sending receiving T38 Fax codecs to pass the call Asterisk can not process the media Video Support Check to enable and then choose allowed codecs If you clear each c...

Страница 113: ...enable Enables the use of a jitterbuffer on the receiving side of a SIP channel An enabled jitterbuffer will be used only if the sending side can create and the receiving side can not accept jitter Th...

Страница 114: ...g the system Doing such will also stop allow anonymous inbound sip calls from functioning allowing guest calls but rejecting the below will enable you to see call attempts and debug incoming that may...

Страница 115: ...c preference altogether this is original behavior before preferences were added reqonly same as disabled only do not capabilities if requested format available call will be accepted available Bandwidt...

Страница 116: ...ime that IAX peers can request as a registration expiration interval in seconds Jitter Buffer Settings Jitter Buffer Asterisk jitterbuffer You can adjust several parameters relating to the jitter buff...

Страница 117: ...which will delay the sending of authentication reject for REGREQ or AUTHREP if there is a password Other IAX Settings You may set any other IAX settings not present here that are allowed to be config...

Страница 118: ...Phone Misc Destinations are for adding destinations that can be used by other FreePBX modules generally used to route incoming calls If you want to create feature codes that can be dialed by internal...

Страница 119: ...tination a brief name to help you identify it Dial Enter the number this destination will simulate dialing exactly as you would dial it from an internal phone When you route a call to this destination...

Страница 120: ...osts or networks use char as separator Look at deny example Fixed CID Value Fixed value to replace the CID with used with some of the modes above Should be in a format of digits only with an option of...

Страница 121: ...s view a list with details of all recorded calls for the extension associated to the connected user The administrator account can see all the recordings Figure 2 2 59 Calls Recordings interface 2 2 7...

Страница 122: ...art date for the selection of voicemails End Date End date for the selection of voicemails To delete a voicemail just select the voicemail from the list and click on Delete button 2 2 7 3 VoiceMails A...

Страница 123: ...calls are taken the area that is designated to attend a call etc This module is useful for receptionists who have a general view of the queues conferences parking lots internal extensions trunks Here...

Страница 124: ...e of these elements is shown in different colors each with its own meaning Yellow Extension associated with a queue Green Extension or phone line unavailable not busy Red Extension or phone line unava...

Страница 125: ...e to transfer calls by clicking on the telephone icon displayed on the phone line through which a call was received and dragging it towards the telephone icon of the extension to which we want to tran...

Страница 126: ...hese extensions use different protocols for signaling and media WS WSS and they are not ordinary SIP extensions that can use IP phones or softphone to register so must be treated differently There are...

Страница 127: ...6 208 33 should be your IPPBX IP address Next press Login and the web extension will be registered and is ready for phone calls just like any other standard extension WebRTC can even be adapted to an...

Страница 128: ...ick on the button 2 2 8 5 Asterisk File Editor developer mode The module Asterisk File Editor of the Menu Tools in UC series lets us edit easily the configuration files of UC series while you have to...

Страница 129: ...nvox cn Editing a file You can find a file by entering the name in the filter field To edit the file click on the name to go to the edit mode Click on Save button to save changes and Reload Asterisk i...

Страница 130: ...2 2 67 Create a file interface 2 2 8 6 Text to Wav The option Text to Wav of the Menu PBX in UC series allows transforming text to Audio The output format of the file can be wav or gsm Write the mess...

Страница 131: ...2 3 1 Domains The option Domains of the Menu Email in UC series lets us view and create domains in the email server Figure 2 3 1 Domains Interface Create Domain To add a domain click on the button A...

Страница 132: ...3 2 Accounts The option Accounts of the Menu Email in UC series lets us view and configure the email accounts for each of the domains specified in the server Select a domain to see the existing accou...

Страница 133: ...ccount button A form will appear in which you will input the information for the following fields Table 2 3 1 Description of Create an Account Item Description Email Address This is the text that come...

Страница 134: ...But there are some cases where it is necessary to activate this option for certain networks such as the internal network of a company This way the users can use the email server in UC series to send...

Страница 135: ...cn Figure 2 3 4 Webmail login Interface Enter the username and password of the email account and click on the Login button Figure 2 3 5 Webmail Interface 2 3 5 Antispam The option Antispam from Email...

Страница 136: ...ct the option of desired level A level of 1 will catch more spam but also increase the probability of false positives A level of 10 will catch less spam but decrease the probability of false positives...

Страница 137: ...e all Spam from Spam folder which have been more than two weeks in that folder Delete Spam for more than one month Allow remove all Spam from Spam folder which have been more than one month in that fo...

Страница 138: ...omain created in your server When you click on this module initially it will show you all the current lists of mail created by us Here you can create a new email list or delete an existing one You can...

Страница 139: ...eady you ll only need to enter the New List Settings Removing an Email List To remove a list just select the list and click on Delete button 2 3 8 Email stats The module Email Stats shows statistic gr...

Страница 140: ...nVox Communication Co LTD URL www openvox cn Figure 2 3 10 Email Status interface 2 3 9 Vacations The Vacations module sends automatic replies while you are not available This module can be used for e...

Страница 141: ...rface 2 4 Fax 2 4 1 Virtual Fax 2 4 1 1 Virtual Fax List The option Virtual Fax List of the Menu FAX in UC series lets us verify the list of all the virtual faxes including the status of each one Figu...

Страница 142: ...w openvox cn Here you can Edit and Delete the Virtual Fax 2 4 1 2 New Virtual Fax The option New Virtual Fax from the Menu FAX in UC series lets us create a new virtual fax You should have previously...

Страница 143: ...virtual fax enter the name e mail extension secret code country code and area code for the virtual fax these are the mandatory fields After this information is added click on the button to save the vi...

Страница 144: ...unication Co LTD URL www openvox cn Here you can enter the text you want to send and click on button Figure 2 4 3 Send fax with text information Also you can send files in the format pdf tiff and txt...

Страница 145: ...el a job just select the job and click on button Figure 2 4 5 Fax Queue interface 2 4 2 Fax Master The option Fax Master of the Menu FAX in UC series lets us input the email address of the administrat...

Страница 146: ...alhost in the configuration because some processes might need to use them 2 4 4 Fax Viewer The option Fax Viewer of the Menu Fax shows a list with all the faxes that have been sent and received in the...

Страница 147: ...mplate The option Email Template of the menu Fax allows editing the configuration parameters of the sending of faxes to the email Figure 2 4 10 Fax Template interface To edit the parameters click on E...

Страница 148: ...name of the company which sends the fax COMPANY_NUMBER_FROM This identifier will be replaced by the telephone number of the company which sends the fax NAME_PDF This identifier will be replaced by th...

Страница 149: ...ace 2 5 3 Billing 2 5 3 1 Destination Distribution The Destination Distribution option of the Billing Menu in UC series lets us view graphically the distribution of the outgoing calls grouped by rate...

Страница 150: ...s for billing Figure 2 5 4 Rate interface To edit or delete a rate click on the View link from the list Figure 2 5 5 View Rate interface Create a new Rate You can create a new rate by clicking on butt...

Страница 151: ...is is the name to identify the rate Rate by min This is the rate that will be apply to every single minute of consumption Rate offset This is the rate assigned for the connection Hidden Digits This in...

Страница 152: ...te applied duration and so on Also you can download this report in different formats such as CSV XLS and PDF Figure 2 5 8 Billing report interface The fields in this report are Name Description Date I...

Страница 153: ...ist shows all of the registered trunks you should select the ones that will be used for billing and click on the Billing Capable button 2 5 4 Graphic Report The option Graphic Report of the Reports mo...

Страница 154: ...Queues To do this just select Queue from the dropdown menu Figure 2 5 12 Queue record 2 5 5 Summary The option Summary of the menu Reports in UC series shows a report of each Extension registered in t...

Страница 155: ...UC Series User Manual 155 OpenVox Communication Co LTD URL www openvox cn Figure 2 5 13 Summary interface Click on View to see more information of an extension Figure 2 5 14 View extension info...

Страница 156: ...mats for this file are csv xml and pdf You can filter the results by Start Date Find missed calls from this date End Date Find missed calls until this date Search You can filter the results by these p...

Страница 157: ...UC Series User Manual 157 OpenVox Communication Co LTD URL www openvox cn Figure 2 6 1 Logs Settings interface 2 6 2 System Logs...

Страница 158: ...UC Series User Manual 158 OpenVox Communication Co LTD URL www openvox cn Figure 2 6 2 System Logs interface 2 6 3 Asterisk Logs Figure 2 6 3 Asterisk logs interface...

Страница 159: ...LTD URL www openvox cn Below a description of each column Column Description Date The date of the event Type The type of the event Source Where the event comes from Message The description of the eve...

Страница 160: ...UC Series User Manual 160 OpenVox Communication Co LTD URL www openvox cn 2 6 5 IAX Logs Figure 2 6 5 IAX logs interface 2 6 6 DAHDI Logs Figure 2 6 6 DAHDI logs interface...

Страница 161: ...UC Series User Manual 161 OpenVox Communication Co LTD URL www openvox cn 2 6 7 FXO Monitor Logs Figure 2 6 7 FXO Monitor logs interface 2 6 8 VPN Logs Figure 2 6 8 VPN logs interface...

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