UC Series User Manual
53
OpenVox Communication Co. , LTD.
URL: www.openvox.cn
Table 2-2-2 Definition of add Ring groups interface
Item
Definition
Basic
Ring-Group Number
The number users will dial to ring extensions in this ring group
Group Description
Provide a descriptive title for this Ring Group.
Ring Strategy
Ringall :
Ring all available channels until one answers (default)
Hunt:
Take turns ringing each available extension
Memoryhunt:
Ring first extension in the list, then ring the 1 st and 2 nd extension,
then ring 1 st and 2
nd and 3 rd extension in the list…etc.
*-prim
: there mode act as described above. However, if the primary extension (first
in list) is occupied, the other extensions will not be rung. If the primary is FreePBX
CF unconditional, then all will be rung
First available:
ring only the first available channel
Firstnotonphone:
ring only the first channel which is not offhook-ignored CW.
Ring Time (max 300
sec)
Time in seconds that the phones will ring. For all hunt style ring strategies, this is the
time for each iteration of phone(s) that are rung.
Extension List
List extensions to ring,
one per line, or use the Extension Quick Pick below to insert
them here.
You can include an extension on a remote system, or an external number by
suffixing a number with a ‘#’. Ex:2448089# would dial 2448089 on the appropriate
trunk (see outbound routing)
Extension without a ‘#’ will not ring a user’s Follow-Me. To dial Follow-Me,
Queues and other numbers that are not extensions, put a ‘#’ at the end.
Advanced
Announcement
Message to be played to the caller before dialing this group.
To add additional recordings please use the “System Recordings” MENU to the left.
Play Music On Hold
If you select a music on hold class to play, instead of ‘Ring’, they will hear that
instead of Ringing while they waiting for someone to pick up.
CID Name Prefix
You can optionally prefix the callerid name when ringing extensions in this group,
ie: If you prefix with “Sales:”, a call from John Doe would display as “Sales: John
Doe” on the extensions that ring.
Alert Info
ALERT_INFO can be used for distinctive ring with SIP devices.
Ignore CF Settings
When checked, agents who attempt to Call Forward will be ignored, this applies to
CF, CFU and CFB. Extensions entered with ‘#’ at the end, for example to access
the extension’s Follow-Me, might not honor this setting.
Enable Call Pickup
Checking this will allow calls to the ring group to be picked up with the directed call
pickup feature using the group number. When not checked, individual extensions
that are part of the group can still be picked up by doing a directed call picked to the
ringing extension, which works whether or not this is checked.
Skip Busy Agent
When checked, agents who are on an occupied phone will skipped as if the line were
returning busy. This means that call waiting or multi-line phones will not be
presented with the call and in the various hunt style ring strategies, the next agent
will be attempted.
