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is also there to supply parts, optional equipment, and provide service
repairs, warranty or otherwise as needed.
First choice for warranty repairs is your selling dealer. Other dealers can
be used, however, prior approval is required.
Some recreational vehicle dealers may be authorized service centers for
certain manufacturers of products warranted separately. Check with your
dealer before contacting anyone else to reduce delays. If the dealer is not
an authorized service center for the product in question, he can assist
you in obtaining authorized service.
Factory
Service repairs can be performed at the manufacturing facility at
Shipshewana, Indiana. Should your OPEN RANGE RV COMPANY
product be in need of major repairs and your dealer recommends factory
repairs, please follow the steps listed below for such work.
1. Your dealer
must
make an appointment with service personnel at
the factory PRIOR to your arrival.
2. Any freight costs, as listed on warranty coverage, are the responsibility
of the owner as listed in the warranty coverage schedule.
Parts
Stocking of parts varies from dealer to dealer. Any authorized dealer
can order any required part to be shipped to his dealership or have the
part “drop-shipped” to your residence. All parts are obtained through
authorized OPEN RANGE RV COMPANY dealers only.
Owner’s Responsibility
When owning and using a recreational vehicle, it is important to perform
regular and normal maintenance to prevent undesired deterioration of
your coach. Weather elements play an important function on sealants
and other components requiring normal maintenance.
As an owner and operator, it is your responsibility and obligation to inspect
and return your coach to an authorized dealer for repairs as required.
Your authorized selling dealer is always your first choice and he certainly
has continued interest in your satisfaction. As your manufacturer, we
recommend that inspection and service be performed by your selling
dealership.
If you are traveling and are unable to locate an authorized Open Range
RV Company dealer, or an authorized dealer for the component needing
service, please call our customer service office at (260) 768-7771. Service
at a non-authorized dealer MUST have prior authorization. You will be
asked to return any mechanical parts replaced before reimbursement
