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CHAPTER 2
SERVICE PROCEDURES
BASIC SERVICE PROCEDURES
OPEN RANGE RV COMPANY has a strong interest in maintaining
top quality customer relations with owners. By producing high quality
products, we want to assure our customers of our support with parts and
service availability. Our dealer network is the first choice to serve and
supply your needs for your recreational vehicle. Our authorized dealers
will assist in providing service maintenance needs plus parts, options,
and information concerning your recreational vehicle.
Should you experience a problem with service availability, please follow
the steps in the order listed below.
1. Contact your selling dealer’s service department for an appointment.
Describe to the best of your knowledge the nature of the problem.
Please keep appointments to establish a good, workable
relationship.
2. Contact the owner or general manager of the dealership should the
initial attempt fail with the service department.
3. Contact:
Customer Relations Department
OPEN RANGE RV COMPANY
3195 N. S.R. 5
Shipshewana, IN 46565
Phone: (260)768-7771
Fax: (260)768-7077
Website: http://www.openrangerv.com
Give all the above information as requested along with the
serial number of the coach in question. We will make every
attempt to resolve your problem.
Please bear in mind that most problems arise from misunderstandings
concerning warranty coverage and service. In most instances, you will
be referred to the dealer level and your concerns will be resolved with the
dealer’s facilities and personnel.
Dealer
Your authorized OPEN RANGE RV COMPANY dealer has performed
a PDI (pre-delivery inspection) on your recreational vehicle. Since your
dealer is authorized to sell OPEN RANGE RV COMPANY products, he
