52
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TROUBLESHOOTING
If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the
following checklist.
Problem
Solution
No power
- Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
No sound or picture
- Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This unit will not
output a video signal unless the other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
- When this unit is connected to the DVI jack on your TV or AV receiver, you cannot
hear any sound from the HDMI OUT if your TV or AV receiver only supports DVI.
Distorted picture
- Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
- Connect this unit directly to the TV. If the RCA audio / video cables are connected
to a VCR, pictures may be distorted due to the copy right protection system.
Completely distorted picture
or black / white picture with
BD / DVD
- Make sure the disc is compatible with this unit.
No sound or distorted sound
- Adjust the volume.
- Check that the speakers are connected correctly.
- Check the HDMI connections.
- Check the settings in “Audio” menu.
Picture freezes momentarily
during playback
- Check the disc for fingerprints / scratches and clean with a soft cloth wiping from
centre to edge.
- Clean the disc.
Disc cannot be played back
- Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
SD Memory Card cannot be
read
- The format of the card does not match to this unit or the card is not compatible.
No return to start-up screen
when disc is removed
- Reset this unit by turning it off, then on again.
The unit does not respond to
the remote control
- Aim the remote control directly at infrared sensor window on the front panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
- Check if a strong light source is not interfering with this unit’s infrared sensor. Make
sure that the unit is not subjected to direct sunshine or inverter-type fluorescent
lights. Relocate if necessary.
- If the BD player is installed in a cabinet with coloured glass doors, the remote
control may not work reliably when the doors are closed. Open the doors, or use a
cabinet without coloured glass.
Buttons do not work or the
unit stops responding
- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
seconds.
The unit does not respond to
some operating commands
during playback
- Operations may not be permitted by the disc.
Refer to the instructions of the disc.
The unit cannot read BD /
DVD / CD
- Condensation? (Let sit 1 or 2 hours)
- You are attempting to playback a disc other than one with one of the marks on
- Wipe the dirt off the disc or replace the disc.
Angle does not switch
- The angle cannot be switched for BD / DVD which do not contain multiple angles.
In some cases multiple angles are only recorded for specific scenes.
Playback does not start when
the title is selected
- Check the settings in “Parental” menu.
E5L50ED_EN.book Page 52 Wednesday, June 10, 2009 1:02 PM
