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10 Troubleshooting
BEFORE contacting a service agent, check the following points:
Symptom
Cause
Remedy
No power to the appliance
The Power Plug may not be
plugged in to the power point and
switched on.
Ensure the power plug is inserted
into the powerpoint correctly and
switch on.
There may be no power to the
power point
Ensure there is power to the power
point. Test with another appliance
such as a table lamp.
Power is available but not
heating
The heater is not sitting on a hard
flat surface, which is preventing the
Tip Over Switch from resetting.
Ensure the heater is sitting on a
hard flat horizontal surface.
The heater has overheated
internally and tripped the safety
over-temperature device
Refer to the section “Safety Cut-Out
Device”
The heater has overheated
internally and blown the Over-Temp
thermal fuse
Call the service department.
The Fan / On-Off / Heat Control
Switch is not switched on.
Turn the Fan / On-Off / Heat Control
Switch to the heating position “I” or
“II”.
The room temperature has been
reached for the setting of the
thermostat.
Turn the thermostat to a higher
temperature setting, (rotate
clockwise)
Fan is blowing cold air and
not heating
The Fan / On-Off / Heat Control
Switch is not switched onto the heat
positions.
Turn the Fan / On-Off / Heat Control
Switch to the heating position “I” or
“II”.
Burning Smell when first
turned on.
This is normal for first use or for first
use after storing away for some
time. It is the fine dust burning off
the element.
Allow appliance to heat up and the
smell will disappear over a short
period.
Occasional Blue Flashes
from Inside the Heater
This is the thermostat switching on
and off while it maintains the room
temperature.
This is not dangerous and is no
cause for alarm. This is normal for
this type of Thermostat.
If after the above checks there is still a fault, contact Customer Support for assistance.
If in warranty, customers should ensure that the above checks have been made before
sending for repair, as fees may be levied if the fault is not a mechanical or electrical
breakdown or deemed to be caused by misuse.