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114
•
Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is received
•
Check that you have subscribed to this service with your carrier.
•
Your caller has concealed his/her name or number.
I cannot find my contacts
•
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the Volume Up/Down key.
•
Check the network strength
.
•
Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual
•
Check with your carrier to make sure that your subscription includes this service.
•
Make sure this feature does not require an ALCATEL ONETOUCH accessory.
When I select a number from my contacts, the number cannot
be dialled
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country prefix when calling a foreign country.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some files or save the files
in the phone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail
•
Contact your network carrier to check service availability.
I cannot access my voicemail
•
Make sure your carrier’s voicemail number is correctly entered in "Voicemail
number".
•
Try later if the network is busy.
I am unable to send and receive MMS
•
Check your phone memory availability as it might be full.
•
Contact your network carrier to check service availability and check MMS
parameters.
•
Verify the server center number or your MMS profile with your carrier.
•
The server center may be busy, try again later.
SIM card PIN locked
•
Contact your network carrier to obtain the PUK code (Personal Unblocking Key).
I am unable to connect my phone to my computer
•
Install Smart Suite.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the Smart Suite Agent has activated.
•
Check that your computer meets the requirements for Smart Suite Installation.
•
Make sure that you’re using the cable included in the box.
I am unable to download new files
•
Make sure there is sufficient phone memory for your download.
•
Check your subscription status with your carrier.
The phone cannot be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible to other users .
•
Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum 3 hours).
•
After a partial charge, the battery level indicator may not be exact. Wait for at least
20 minutes after removing the charger to obtain an exact indication.
•
Adjust the brightness of screen as appropriate.
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or increase their auto-
check interval.
•
Exit background-running applications if they are not being used.
•
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls, game
playing, internet surfing, or running other complex applications�
•
This heating is a normal consequence of the CPU handling excessive data. Ending
above actions will make your phone return to normal temperatures.
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