54
TROUBLESHOOTING
NOTE:
If the actions listed below do not resolve the error, call LifeScan Customer Services at
1
(
800
)
227
-
8862
.
ERROR
POTENTIAL PROBLEM
WHAT TO DO
1
.
Repeat the test with a new test strip and:
◆
Clean the meter, especially the gray area inside the
test strip holder, before retesting. See
Caring for Your
Meter.
Note:
Before cleaning the meter compare the color
of the test strip confirmation dot to the Color Chart
on the test strip bottle. If the glucose level is
very low
(
50
mg/dL) or very high (
350
mg/dL)
, follow the advice
of your Healthcare Professional.
◆
Make sure the test strip holder is fully inserted into
the meter. See
Caring for Your Meter
for more
information.
◆
Wait for the “Insert test strip” symbol to appear on
the display before inserting the test strip.
2
.
If these actions do not resolve the error, call LifeScan
Customer Services at
1 800 227
–
8862
.
The meter detected a
problem with the
optical system.
DCO_05074503A_OT_SS_OB_US 6/19/03 11:59 AM Page 54
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