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TROUBLESHOOTING
THE DRUM LID WILL NOT CLOSE:
• Make sure the auger is pushed all the way in to the juice screen in order for the drum
lid to close properly.
• If the auger is not properly in position, the drum lid may not close.
THE EXTRACTED PULP IS VERY MOIST:
• During the very beginning of extraction, the pulp can be more moist.
• Depending on the ingredient’s condition, the extracted pulp can be affected;
especially when the ingredient is not fresh, the juice can be extracted with the pulp.
DURING OPERATION, THE JUICING BOWL SHAKES.
• The auger and the juice screen are set up to crush and squeeze the ingredients. It is
normal for the auger and the juice screen to vibrate.
• If the ingredient contains strong fiber, the vibration from the top-set may be stronger.
DURING JUICING, THE JUICER STOPPED:
• Check the power cord and make sure it is plugged in correctly.
• Check that all the parts are correctly assembled.
• If too many ingredients are inserted at one time, this can cause the juicer to stop.
• When the juicer stops because there are too many ingredients inserted in it, press the
REVERSE - OFF - FORWARD button in this order, switching back and forth 2 to 3 times.
• The reverse setting will push the ingredients up, and the forward setting will pull the
ingredients down.
• After using more than 30 minutes, if the juicer stops due to the overload protection,
let the juicer cool for 30 minutes to 1 hours before juicing again.
• If there are hard seeds within the ingredients, remove them before juicing. Hard seeds
can damage the juicer.
LAYERS OF SEPARATION IN THE JUICE:
• Depending on the density of the ingredients, the extracted juice may show layers of
different juices. It is different from separation due to oxidation caused by juicing with
a high-speed juicer.
THE DRUM LID IS STUCK:
• After juicing, let the juicer operate for another 30 seconds to extract the remaining
pulp.
• If there is too much pulp in the top-set, this can cause the drum lid to not open. In this
situation, press the REVERSE-OFF-FORWARD button in the order, switching back and
forth 2 to 3 times. Then place both hands on the drum lid and firmly press down while
simultaneously turning the drum lid to open.
• Pour water down the feeding tube to rinse out the insides and then try opening the
drum lid.
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