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14
Troubleshooting
We have collected in the table below some frequently asked questions, please contact Okolab if you need
support.
Symptom
Probable cause
Remedy
Device off
Supply cable disconnected
Properly connect the cable
Supply cable damaged
Substitute the cable
No temperature displayed or
“nan"
Thermocouple cable disconnected
Properly connect the cable
Thermocouple cable damaged
Contact Okolab to receive assistance
NTC Thermistor cable disconnected
Properly connect the cable
NTC Thermistor cable damaged
Contact Okolab to receive assistance
Heating Box
fan turned off
8-pins cable is not connected to Heating Box
or T-Unit
Properly connect the cable
Blown Fuses
Replace the fuse in the Heating Box (see Technical
Specifications)
Heating Box
is cold
Power supply cable is not connected to
Heating Box
Properly connect the cable
Heating Box Blown fuses
Replace the fuses in the Heating Box (see Technical
Specifications)
Heating Box
fan is turned on, the
speed reported by OKO-Touch is
0 RPM but the system is still
properly working
8-pins cable or Unit is damaged
Contact Okolab for support
Heating Box
fan is turned on but
Air Flow reported by OKO-
TOUCH is null and the enclosure
tempe
rature doesn’t increase
3-pins
–
Flow Sensor” Cable is not
connected to Heating Box or T-Unit
Properly connect the cable
I check the previous
troubleshooting but I cannot
solve the problem
Contact Okolab to receive assistance