80
Problem Solving
■
Your received documents are light or have vertical streaks on them
and you are not out of toner.
First, print a cleaning page—
Press the Select Function key, then press the 10/Msg.
Print from Memory key, then press the Yes
§
key. If
that doesn’t help, Gently wipe the lens surface of the
LED array with a soft pad moistened with rubbing
alcohol, and then see if the machine works properly
(refer to “Replacing the Toner Cartridge,” page 70). If your
OKIFAX still does not work properly, remove the image
drum unit (refer to “Replacing the Image Drum Unit,” page
73), and tap the toner cartridge. If this does not work, you
may need to replace your image drum cartridge.
■
You set your OKIFAX for delayed transmission but it did not send.
Check the display to make sure that you have set the
clock to the correct time. See “Setting the Date and
Time,” page 21.
■
Your OKIFAX disconnected before you could answer a voice request.
You must answer a voice request while the warbling
tone is sounding. When you hear the warbling tone,
press the Voice Request key after picking up your
handset.
■
Your OKIFAX will not poll a remote fax machine.
Call the person at
the remote fax machine and make sure that they have
loaded documents and set their fax machine in polling
transmission mode.
■
Someone tried to send you a confidential fax but nothing happened.
You must set up a mail box before anyone can send you
a confidential fax. See “Receiving Confidential Faxes,”
page 47. Make sure the person sending you the fax
knows the correct mail box number.
■
Your OKIFAX is connected to a PBX and you cannot dial out.
You
must enter your access digit to reach an outside line
before the telephone number for each number that you
dial or program into your machine. Also, your OKIFAX
must be programmed for PBX operation before it will
work. See “Connecting to a PBX,” page 26.
■
You want to answer an external telephone but your OKIFAX always
answers first.
If you are using an external telephone,
change your OKIFAX’s incoming ring response user
function setting. See page 57.
■
Your received faxes sometimes look distorted.
If the document
received is wider or longer than the paper you have
loaded into your paper tray, your OKIFAX automatically
reduces the length of the document to fit on your
paper. This type of problem could also be communica-
tion related.
■
You are constantly receiving unsolicited advertising on your OKIFAX.
Try using the closed network function. See page 40.
■
Your OKIFAX does not immediately switch to TEL mode when you
make or receive a voice call.
Try pressing the Stop key. Your
OKIFAX will return to standby mode so that you can
converse. This condition may happen infrequently due
to telephone line conditions, or the type of external
telephone used. Check the physical line connections—
wall outlet and cord. If this problem happens often, call your
Authorized OKIFAX Dealer for service.
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