Oki Data CONFIDENTIAL
43967002TH Rev. 1
310 /
7. Troubleshooting
Table 7-1-1 Service Call Error List
Display
Cause
Error details
Measure
Restart the MFP
002: Fatal Error
:
005: Fatal Error
CPU
Exception
Does the error display recur?
Yes
No
If RAM DIMM is
installed, remove and
Power OFF/ON.
CU PCB replacement.
RAM DIMM reinstallation
RAM DIMM replacement
Ask for inspection
by Oki Data.
020: Fatal Error
CU ROM
Hash
Check Error
Does the error display recur?
Yes
Power OFF/ON.
CU PCB replacement
Ask for inspection
by Oki Data.
030: Fatal Error
CU RAM
Check Error Does the error display recur?
Yes
Power OFF/ON.
CU PCB replacement
Ask for inspection
by Oki Data.
031: Fatal Error
CU
Optional
RAM Check
Error
Is installation of the RAM
DIMM normal?
Does the MFP recover from
the error when the RAM
DIMM is replaced?
No
Yes
No
RAM DIMM reinstallation
RAM DIMM replacement
CU PCB replacement
Ask for inspection
by Oki Data.
040: Fatal Error
CU
EEPROM
Error
Does the error display recur?
Yes
Power OFF/ON.
CU PCB replacement
Ask for inspection
by Oki Data.
041: Fatal Error
CU Flash
Error.
Flash ROM
error on the
CU PCB
Does the error display recur?
Yes
Power OFF/ON.
CU PCB replacement
Ask for inspection
by Oki Data.
042: Fatal Error
:
043: Fatal Error.
045: Fatal Error
Flash File
System
Error
Failed to access to the Flash
ROM that is directly soldered
to the CU PCB.
Power OFF/ON
CU PCB replacement
Ask for inspection
by Oki Data.
051: Fatal Error
CU Fan
Error CPU
cooling fan
error on CU
PCB.
Is the CU fan connector
connected normally?
Does the MFP recover from
the error when the fan is
replaced?
No
Yes
No
Re-connect it normally.
FAN replacement
TBM PCB replacement
Display
Cause
Error details
Measure
Restart the MFP.
054: Fatal Error *
Communic-
ation error
between the
Controller
and the
Scanner Unit
is detected.
Communication error
between the Controller and
the Scanner Unit is detected.
After turning OFF the
power, take note of
the value shown in the
bottom right of LCD.
Then turn ON the
power.
Restart the MFP.
055: Fatal Error
Scanner
unit is not
detected.
The CU FW has detected
that the Scanner Unit cannot
be recognized though it
could have been recognized
when the power is turned
ON.
If the MFP does not
recover from the trouble
even when the power is
turned OFF and back
ON, device may require
replacement by service
engineer or connection
between the Scanner
and Printer must be
checked.
Ask for inspection
by Oki Data.
056: Fatal. Error
Hard disk is
not installed.
Hard disk is not installed. ?
Does the MFP recovers to
normal operation after hard
disk is installed and the
power is turned OFF once
and back ON?
Yes
No
Turn OFF the power
and install the hard
disk. Then turn ON the
power.
Hard disk replacement
or CU PCB
replacement
Restart the MFP.
057: Fatal Error *
Scanner
command
communic-
ation time-
out
Command communication
time-out is detected between
Controller and Scanner Unit
(Cause is displayed by sub
number.)
01: ACK against the scan
start command is not
issued.
02: ACK against the scan
cancel command is not
issued.
03: ACK against the SIP
cancel command is not
issued.
Take note of the value
that is displayed in
bottom right of LCD.
Power OFF/ON
Содержание MC-860 / CX2633MFP
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