2 Troubleshooting
30 Troubleshooting Overview
Troubleshooting Overview
This chapter is the place to start if you are experiencing difficulties installing or using this equip-
ment. Because the system integrates hardware, network, and software components, errors
occur. And variations between network configurations and user setup further complicate the
troubleshooting process.
The purpose of this chapter is to help you locate the origin of an error if it is not immediately
apparent, and then direct you to subsequent chapters for instructions on resolving the issue.
Checklists provided in this chapter help you identify the subsystem most likely to be responsible
for the error condition.
Troubleshooting client software and output errors are not described in this manual, the following
manuals can assist you in those efforts:
-
Output Errors:
Printing Guide
-
Printer Driver Installation Error Messages:
Printing Guide
-
Printer Driver General Errors:
Printing Guide
-
TopAccess Error Condition:
TopAccess Guide
-
TWAIN Driver and File Downloader Error:
e-Filing Guide
-
N/W-Fax Driver Error:
Network Fax Guide
-
Address Book Viewer Error:
Network Fax Guide
Network Connectivity Problems
Problem Description
The many variables within a network environment make installing an integrated device challeng-
ing. The easiest environment in which to install the controller is over TCP/IP using a DHCP
server to dynamically assign and resolve IP addresses between devices.
Using default configuration settings also assures an easier implementation. However, you may
be required to customize the settings to accommodate your particular environment.
Some common network configuration options are shown below, along with the steps required to
configure this equipment. If you perform all the steps in the applicable checklist and still cannot
print satisfactorily to this equipment, contact your service technician or service representative.
You can change network protocol settings using the Touch Panel Display or TopAccess (Admin-
istration page).
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