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© 2022 OJ Electronics A/S
Troubleshooting 4/7
I CAN’T CONNECT TO MY WIRELESS NETWORK
Possible causes
Solution
Your WiFi router does
not match the technical
requirements supported
by the Thermostat WiFi-
module
The WiFi router has to match the technical specifications supported by the Thermostat WiFi-module:
• Wireless standard: 802 .11 b/g/n
• Security Mechanisms: WPA-PSK/WPA2-PSK
• Encryption: TKIP/AES
• Frequency range: 2 .412GHz-2 .484GHz
Please check your router manual to confirm this .
Also make sure that no firewalls are blocking the communication from the thermostat to the Internet (port 9513) .
New item .
Your WiFi router has
insufficient security
With so many home devices now connected to the Internet, we want to make sure that your WiFi Thermostat is connected
to a secure network so that hackers cannot gain control of devices in your home . WiFi routers utilize two main types of
protective encryption: WEP and WPA . WEP is the original form of encryption and it offers very little security . Hackers can
very easily break into your wireless network if your router is set up for WEP encryption . WEP encryption was replaced
with WPA encryption in 1999 and WPA2 in 2006 . WPA is a security protocol that makes it much more difficult to break into
networks . Your WiFi Thermostat currently supports WEP, WPA and WPA2 encryption . If your router was manufactured after
2003, you should be able to change the setting from WEP to WPA by following the guide in the link: (http://www .tech-faq .
com/how-to-change-wep-to-wpa .html) . Your WiFi Thermostat can still control your floor heating system without wireless
network connection . As the best course of action, OJ Electronics recommends that you upgrade your security settings to
properly protect your network from hackers . If that is not possible, contact your network administrator .
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