Odyssey
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Installation and Operation Instructions - Parts List
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What To Do In The Case of A Warranty Service Problem
1. Contact your installing contractor or service provider. Do not call NTI.
2. If your contractor or service representative requires further help, they will contact us directly.
3. If you cannot contact your contractor or service representative, contact us at 1-506-657-6000 to the attention
of the Service Department.
NOTE: NTI cannot provide technical assistance to homeowners unless they are a licensed and trained
Heating Technician.
4.
We as the appliance manufacturer will replace or credit the parts under warranty; credits are issued to the
authorized wholesaler at their cost, so do not purchase replacement parts from suppliers with hopes of
receiving 100% credit; it is recommended to receive all your warranty parts from your authorized service
representative or us directly, at no charge (if under the warranty coverage).
5.
We care about the quality of service you receive, so please let us know if you have complaints concerning
your authorized service representative.
For Service Contact:
Name: ____________________________________
Warranty Registration Form
Odyssey Oil Boiler
Owner’s Name
Address
City
Province / State
Boiler Model
Serial Number
Installer’s Name
Date of Installation
Complete this form, photocopy, and return to:
NY Thermal Inc. 65 Drury Cove Road Saint John, N.B. E2H 2Z8 Canada
NY Thermal Inc. 65 Drury Cove Road Saint John, NB E2H 2Z8 Canada
Technical Assistance: 1-800-688-2575
Website: www.nythermal.com
Fax: 1-506-432-1135
