MNL-1002 Rev A
9
Troubleshooting
NIRQuest Spectrometer Connected to Computer Prior to Application Software
Windows Operating Systems
If you connected your NIRQuest Spectrometer to the computer prior to installing your Ocean Insight software application, you may
encounter installation issues that you must correct before your Ocean Insight device will operate properly.
Remove the Unknown Device from Windows Device Manager
1.
Open Windows Device Manager. Consult the Windows operating instructions for your computer for directions, if needed.
2.
Locate the
Other Devices
option and expand the
Other Devices
selection by clicking on the "
+
" sign to the immediate left.
3.
Locate the unknown device (marked with a large question mark). Right-click on the
Unknown Device
listing and select the
Uninstall
or
Remove
option.
4.
Click the
OK
button to continue. A warning box appears confirming the removal of the Unknown Device. Click the
OK
button to
confirm the device removal.
5.
Disconnect the NIRQuest Spectrometer from your computer.
6.
Replug the spectrometer into your computer. The system should now be able to locate and install the correct drivers for the
USB device.
Apple Mac OSX Operating Systems
Since there are no device files for the NIRQuest Spectrometer in a Mac operating system, you should not encounter any problems if
you installed the spectrometer before the spectrometer operating software.
NOTES
Improperly installed USB devices can also appear under the Universal Serial Bus Controller option. Be sure to check this location
if you cannot locate the unknown device.
Содержание NIRQuest Series
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