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2 Installing Client Software

36 Repairing Client Software

Repairing Client Software

When the client software will not work correctly, you can repair the client software.

Repairing Client Utilities Software

The following describes an installation on Windows XP. The procedure is the same when other
versions of Windows are used.

Do not perform preparing the client software on Windows XP that the Service Pack 2 is not
installed. In that case, uninstall the client software and then install again to repair the client
software.

Before repairing the software, please make sure you exit Document Monitor.

Insert the Client Utilities CD-ROM into the CD-ROM drive.

If the installer does not automatically start, double-click “Setup.exe” in the Client Utili-
ties CD-ROM.

Содержание im5530

Страница 1: ...For Oc and Imagistics Models Oc Network Fax Guide im5530 im6030 im7230 im8530...

Страница 2: ...ION 4O ORDER SUPPLIES CALL THE C 3UPPLY INE 53 5 3HOULD YOUR SYSTEM DEVELOP A PROBLEM THAT CANNOT BE REMEDIED BY USING THE MAINTENANCE OR TROUBLESHOOTING PROCEDURES OUTLINED IN THIS MANUAL PLEASE CONT...

Страница 3: ...System and may not copy the Software for any reason except as neces sary to use the Software on a single System Any copies of the Software shall be subject to the conditions of this Agreement You may...

Страница 4: ...rent assign or transfer this license or the Software Any attempt to sublicense lease rent assign or transfer any of the rights duties or obligations hereunder is void You agree that you do not intend...

Страница 5: ...he US and other countries y Apple AppleTalk Macintosh Mac TrueType and LaserWriter are trademarks of Apple Computer Inc in the US and other countries y Postscript is a trademark of Adobe Systems Incor...

Страница 6: ...our workstation to manage recipient information Conventions y The term this equipment in this manual refers to the im8530 Series y The term e Filing in this manual is an abbreviation of electronic fil...

Страница 7: ...on Guide explains the guidelines for setting up network servers to provide various network services and troubleshoot ing for network administrators Printing Guide This Printing Guide explains how to i...

Страница 8: ...ur PC download and install it from the website of Adobe Systems Incorporated Network Fax Guide This Network Fax Guide explains how to use the network fax function that enable users to operate fax and...

Страница 9: ...cates a potentially hazardous situation which if not avoided could result in death serious injury or serious damage or fire in the equipment or sur rounding assets Indicates a potentially hazardous si...

Страница 10: ...8 Preface...

Страница 11: ...When Installed Using Add Printer Wizard 34 Repairing Client Software 36 Chapter 3 Faxing from Client Computers Faxing from Applications 40 How to Fax using the N W Fax Driver 40 Setting up the N W Fax...

Страница 12: ...10 TABLE OF CONTENTS Chapter 5 Appendix Cover Sheet Samples 118 Standard Cover Page 118 Business Cover Page 119 Professional Cover Page 120 INDEX 121...

Страница 13: ...1 Overview This section describes about the overview of the network fax features Features and Functions 12 Functional Highlights 12 Software Components 12...

Страница 14: ...cipients using N W Fax driver the document will be sent as an Internet Fax The Internet Fax feature allows users to send originals same as the fax features However the Internet Fax is sent through the...

Страница 15: ...s e mail address to the Address Book This utility allows you to man age recipients of the fax select and display fax recipients from the Address Book as well as recipient fax numbers and other contact...

Страница 16: ...1 Overview 14 Features and Functions...

Страница 17: ...re for the network fax features Installing Network Fax Software 16 Overview 16 Installing the N W Fax Driver and Address Book Viewer 16 Uninstalling the N W Fax Driver and Address Book Viewer 30 When...

Страница 18: ...64MB for Windows 98 96MB for Windows Me and Windows NT 4 0 128MB for Windows 2000 XP Server 2003 y OS Windows 98 Windows 98 Second Edition Recommended Windows Me Windows NT 4 0 Service Pack 6a Windows...

Страница 19: ...ing the printer driver in an SMB environment confirm the following This equipment is connected to the network and turned on The TCP IP setting is correct on this equipment and your computer Installing...

Страница 20: ...se Agreement screen is displayed 4 Click Yes y The Choose Destination Location screen is displayed 5 Click Next y If you want to change the location where the programs are installed click Browse In th...

Страница 21: ...check this to install the Address Book Viewer If you are installing from the CD ROM that is included in the optional Fax unit other com ponents are not displayed in the Select Components screen There...

Страница 22: ...also automatically specify the network queue by searching the equipment in the network P 22 Using the Discovery Functions to Specify the SMB Port 10 Locate this equipment in your network select the p...

Страница 23: ...ield y The Starting Copying Files screen is displayed 13 Click Next y Starts copying files and the InstallShield Wizard Complete screen is displayed when copying files are completed When you select to...

Страница 24: ...ter Using the Discovery Functions to Specify the SMB Port In the Select Port screen during the installation you can also obtain the network queue name automatically by searching for the equipment Ther...

Страница 25: ...ange this option Network Enable IPX SPX Search Check on this to search printers which con nect to an IPX SPX network This is available only when the IPX SPX protocol and Novell Client are installed in...

Страница 26: ...of the equipment and the queue name specified by an administrator in the Network path or queue name field in the General submenu page of the Setup menu in the Printer Utility administrator mode If yo...

Страница 27: ...ling Network Fax Software 25 Specifying the IP address manually 1 Click Discovery y The Document Monitor Local Discovery dialog box appears 2 Click Manual Selection y The Manual Selection dialog box a...

Страница 28: ...ress Enter the IPX address of the printer This is available only when the IPX SPX protocol and Novell Client are installed in your computer and the computer is connected to the NetWare server Name Ent...

Страница 29: ...d by an administrator in the Network path or queue name field in the General submenu page of the Setup menu in the Printer Utility administrator mode If you cannot obtain the queue name ask your admin...

Страница 30: ...Windows Server 2003 that the Service Pack is installed the installation from Printer Utility cannot be performed In that case please install the software in the other method y For instructions on how...

Страница 31: ...ile on your desktop by following the prompts 4 Double click the InstallClient1 exe file that you downloaded y The installer starts and the InstallShield Wizard dialog box appears 5 Follow the installa...

Страница 32: ...tilities CD ROM or down loaded from Printer Utility you can delete all files using the Add Remove Programs function You can uninstall all client software that have installed from the Client Utilities...

Страница 33: ...ard dialog box appears 3 Select Remove and click Next y The Confirm Uninstall dialog box appears 4 Click OK 5 Click Yes to delete the setting files y Deleting files starts If you want to re install th...

Страница 34: ...tart your computer y Some files may be deleted after restarting the computer Uninstalling only N W Fax Diver and Address Book Viewer The following describes an installation on Windows XP The procedure...

Страница 35: ...r and Address Book Viewer 33 2 Select Oc im8530 Series Client and click Change Remove y The InstallShield Wizard dialog box appears 3 Select Modify and click Next 4 Uncheck the components that you wan...

Страница 36: ...tart your computer If it does select Yes I want to restart my computer now and click Finish to restart your computer When Installed Using Add Printer Wizard When only N W Fax driver is installed by Ad...

Страница 37: ...Click the File menu and select Server Properties y The Print Server Properties dialog box appears 3 Display the Drivers tab Select the N W Fax driver and click Remove y The confirmation dialog box ap...

Страница 38: ...same when other versions of Windows are used y Do not perform preparing the client software on Windows XP that the Service Pack 2 is not installed In that case uninstall the client software and then i...

Страница 39: ...creen is displayed specify the network path or queue name and click Next The instructions on how to specify the network path or queue name varies depending on how you want to connect to the equipment...

Страница 40: ...2 Installing Client Software 38 Repairing Client Software...

Страница 41: ...nd a fax using the N W Fax driver Faxing from Applications 40 How to Fax using the N W Fax Driver 40 Setting up the N W Fax Options 53 Sending with Extended Fax Functionality 58 Managing Faxes 62 Mana...

Страница 42: ...ed on a fax page switch to your applications page layout view If the software application you are using pro vides a Print Preview option you can use it to view your fax before it is sent Faxing from W...

Страница 43: ...n you are using See your application s manual about dis playing the printer properties dialog box 3 Display the Send tab and specify the recipients and other options y You must specify the recipients...

Страница 44: ...cover sheet type in the Cover Sheet drop down box and specify the other options y If you enable the Sender Information option continue to the next step and specify the message to appear as the sender...

Страница 45: ...see the following section P 57 Setting up the Sender Information Properties 6 Click OK to save the settings 7 Click OK or Print to send a document You can monitor and manage the fax job that is sent...

Страница 46: ...3 Faxing from Client Computers 44 Faxing from Applications Specifying recipients from Address Book 1 Click Select From Address Book in the Send tab y The Address Book Viewer is launched...

Страница 47: ...equipment MAPI Address Book This contains the contacts in the address book of the default mail client in your computer MS Outlook Express This contains the contacts in the MS Outlook Express address b...

Страница 48: ...of the contact will be changed to the checked fax icon y When you select the e mail address as a destination the e mail icon in front of the name of the contact will be changed to the checked e mail i...

Страница 49: ...isplayed y The Destinations dialog box appears You can also display the Destinations dialog box by clicking the Selection icon in the tool bar 5 Confirm the destinations that you select in the dialog...

Страница 50: ...axing from Applications 7 The Address Book Viewer is closed and selected recipients are added to the To list Searching recipients from address book 1 Click Select From Address Book in the Send tab y T...

Страница 51: ...d select Find y The Find Contact dialog box appears 3 Select a address book to search contacts in the Data Source drop down box The default address book in the Data Source can be set by selecting View...

Страница 52: ...earch by the contact e mail address You must enter one of the field to search contacts It will search the contacts that have exactly same name fax number or e mail address as the entered search string...

Страница 53: ...Number check box if you want to add the fax number of the selected contacts as the destinations The default destination type in the Type Selection dialog box can be set by selecting View Default Conf...

Страница 54: ...wer is closed and selected recipients are added to the To list Entering a recipient manually 1 Click New y The Direct Dial dialog box appears 2 To add an Internet Fax address as a recipient select Int...

Страница 55: ...lick OK y Entered recipient is added to the To list Removing recipients 1 Select a recipient that you want to delete from the To list 2 Click Remove y The selected recipient is deleted from the To lis...

Страница 56: ...ents from the Address Book P 44 Specifying recipients from Address Book To use the Address Book you must register the contacts using the Address Book Viewer P 65 Managing Address Book 3 New Click to a...

Страница 57: ...job will be sent y If you do not enter the department code when the department code is enabled on the equipment and the Department Code Enforcement is set to DELETE in Printer Utility the job will be...

Страница 58: ...n enter up to 500 characters 5 Sender Information Check this to print sender information on the cover sheet When this is enabled specify the sender information in the Sender Information tab P 57 Setti...

Страница 59: ...formation that appears on the cover sheet This must be set only when the Sender Informa tion box in the Cover Sheet tab is checked In the text field in the Sender Information tab you can enter the up...

Страница 60: ...isplay the Send tab and check the Save as File box 2 Select the file format in the File Format drop down box 3 Specify the other options to send a document and click OK 4 Click Print to send a documen...

Страница 61: ...hen the maximum date that can be selected for the scheduled fax is April 30th 4 Specify the other options to send a document and click OK 5 Click Print to send a document to this equipment Sending wit...

Страница 62: ...r the message to appear on the cover sheet in the Message field y You can enter up to 500 characters for the message 5 If you want the sender information to appear on the cover sheet check the Sender...

Страница 63: ...fax number or Internet Fax address of the recipient appear on the cover sheet y Recipients information is obtained from the address book If the recipient is added manually this information does not ap...

Страница 64: ...originally submitted from your computer For further information on Document Monitor installa tion and configuration refer to the Printing Guide Displaying and deleting the fax jobs using Document Moni...

Страница 65: ...ax menu page in the Jobs tab allows the users to display and delete fax jobs that are currently stored in the queue Displaying and deleting the fax jobs using Printer Utility 1 Access Printer Utility...

Страница 66: ...3 Faxing from Client Computers 64 Managing Faxes...

Страница 67: ...use the Address Book Viewer Running Address Book Viewer 66 Running the Address Book Viewer 66 About Address Book Viewer Interface 68 Using Commands 69 Managing Address Book 73 About the Address Books...

Страница 68: ...ress Book Viewer You can access the Address Book Viewer using two methods y Programs folder in the Start menu y Print Properties window of the N W Fax driver limited accessibility Access Using Program...

Страница 69: ...or the printer and click Properties y The N W Fax properties dialog box appears 2 Click Select From Address Book in the Send tab y The Address Book Viewer window appears Selecting Contacts for N W Fax...

Страница 70: ...the destinations y Cancel Click this to cancel the selection y Help Click this to display the online Help About Address Book Viewer Interface The Address Book Viewer main window consists of following...

Страница 71: ...icons in the tool bar at the top of the Address Book Viewer window You can also choose commands from con text sensitive menus by right clicking the browse pane and contents pane Menu Bar The menu bar...

Страница 72: ...s in the menu the toolbar is currently displayed You can select it again to hide the toolbar Status Bar Select this to display or hide the status bar When the check mark appears in the menu the status...

Страница 73: ...en selecting a group or contacts in any address book Paste Click this to paste the contacts or a group copied in the clipboard in the private address book If the group has been copied this item is ava...

Страница 74: ...the private address book y Properties Select this to edit or display the properties of a contact or group This com mand is available only when selecting a contact or group y Delete Select this to del...

Страница 75: ...Managing the Public Address Book y MAPI Address Book allows you to display the address book data of the default e mail appli cation in your computer P 79 Configuring the MAPI Address Book y MS Outloo...

Страница 76: ...ss book data of the device is obtained in the public address book You can display the address book data and copy them in the private address book For the instruction to download the public address boo...

Страница 77: ...t is because the too many network clients are in the network In this case you can configure the discovery settings from Advanced button P 76 Configuring Discovery Settings 3 When the process completes...

Страница 78: ...on this to search devices that connect to the TCP IP network This is available only when the TCP IP protocol is installed in your computer When this is enabled select how it searches printers in the...

Страница 79: ...Book 77 Configuring the connection manually 1 Click the Tools menu and select Device Setting y The Document Monitor Local Discovery dialog box appears 2 Click Manual Selection y The Manual Selection d...

Страница 80: ...st in the Document Monitor Local Discovery dialog box 5 Select the entered device name and click OK y The Address Book Viewer connects to entered device and obtains the address book data in the Public...

Страница 81: ...electing the MAPI Address Book the default e mail client software has not been defined in your computer or the default e mail software does not support MAPI In this case set the MAPI compliant e mail...

Страница 82: ...en search contacts in the LDAP server and add the contacts to the LDAP Address Book P 82 Adding Contacts from LDAP Servers You can use the LDAP address book to copy the contacts to the private address...

Страница 83: ...rver In the Directory Server Name field enter the IP address instead of the server name If the LDAP server name cannot be resolved 3 In the Advanced tab enter the items as described below Server Port...

Страница 84: ...ou register the LDAP directory services you can search contacts in the LDAP servers and add preferred contacts to the LDAP Address Book You can search contacts by the name fax number and e mail addres...

Страница 85: ...r E Mail Enter the search characters or string to search by the contact e mail address You must enter data into one of the fields to search contacts It will search the contacts that contain the entere...

Страница 86: ...he LDAP Address Book and click Add y The selected contacts are added to the LDAP Address Book Searching contacts by detailed search conditions 1 Click the Edit menu and select Find y The Find Contact...

Страница 87: ...the search string Is Select this to search contacts that completely match the search string Start with Select this to search contacts that start with the search string End with Select this to search c...

Страница 88: ...appear in the list at the bottom of the dialog box If you want to stop searching click Stop 9 Select contacts that you want to add to the LDAP Address Book and click Add y The selected contacts are a...

Страница 89: ...Copying Contacts from an Address Book Importing the address book from a CSV file or vCard file Address book files that are exported from 9908 controller using Printer Utility cannot be imported to the...

Страница 90: ...File command will appear only when Microsoft Office XP is installed on your computer y Even if you import a vCard file that contains multiple contacts only a single contact can be imported 2 Locate t...

Страница 91: ...dy been import an address book before contacts information will be overwritten the existing import address book If one or more records have been skipped during the import process it may be due to one...

Страница 92: ...le contact can be exported 2 Locate the folder where you want to save the CSV file or vCard File enter the file name and click Save y The private address book is exported as a CSV file or vCard file M...

Страница 93: ...Contacts Adding Contacts Manually You can add new contacts to the Location People folder in the private address book Also you can add new contacts to groups created in the private address book Adding...

Страница 94: ...4 Managing Address Book 92 Managing Address Book 2 Click the File menu and select New Contact y The New Contact dialog box appears...

Страница 95: ...ter up to 64 characters Department Enter the department name of the contact You can enter up to 64 characters Fax Enter the 1st fax number of the contact You can enter up to 128 characters includes nu...

Страница 96: ...er of remote facsimile where a document will be sent This can be entered only when Use Sub Address and sender information is enabled Sender Identification Enter the security password for the sub addre...

Страница 97: ...tion People folder under the Private Address Book folder y If you want to copy contacts to the group in the private address book select a group that you want to add contacts in the Group folder under...

Страница 98: ...also display the Properties dialog box by double clicking the contact in the right pane In the Properties dialog box you can modify the settings of the contacts in the private address book only When...

Страница 99: ...Name Display the first name of the contact y Last Name Display the last name of the contact y Suffix Display the suffix for the contact y Display Name Display the display name of the contact y Company...

Страница 100: ...ication Display the security password for the sub address if required y Selective Polling Display the mailbox number of remote facsimile where a document will be retrieved y Password Display the passw...

Страница 101: ...the receiver capabilities settings such as resolution com pression and page width These are applied to the transmissions only when Custom is selected in the Setting Value option Security Tab In the S...

Страница 102: ...ple transmission P 100 Creating Groups Also you can modify or delete contacts in the private address book P 101 Modifying Groups Name P 102 Removing Groups After you create a group you can add or dele...

Страница 103: ...eated in the selected Group folder 5 Continue to add contacts to the group P 91 Managing Contacts Modifying Groups Name You can change the group name of the groups in the private address book You can...

Страница 104: ...properties of the group in the private address book modify the group name in the Group Name field and click OK y The group name of selected group is modified You cannot modify the group of the public...

Страница 105: ...contacts you can search the Address Book database You simply type in a string or letters to be used to search the database The Address Book Viewer will search for any entry that contains the specified...

Страница 106: ...e mail address 1 Click the Edit menu and select Find y The Find Contact dialog box appears 2 Select a address book to search contacts in the Data Source drop down box The default address book in the D...

Страница 107: ...search contacts It will search the contacts that have exactly same name fax number or e mail address as the entered search strings If you want to clear entered values click Clear All 4 Click Search y...

Страница 108: ...y The Find Contact dialog box appears 2 Select a address book to search contacts in the Data Source drop down box The default address book in the Data Source can be set by selecting View Default Conf...

Страница 109: ...acts that completely match the search string Start with Select this to search contacts that start with the search string End with Select this to search contacts that end with the search string 5 Enter...

Страница 110: ...arching found contacts appear in the list at the bottom of the dialog box y If the Address Book Viewer is launched by clicking Select From Address Book in the N W Fax driver you can add the searched c...

Страница 111: ...he Email address of the selected contacts as the destinations and check the Fax Number check box if you want to add the fax number of the selected contacts as the destinations The default destination...

Страница 112: ...can convert the two kinds of the address book file that is created from the 9908 controller address book one is the Address Book Converter file abc that can be created using the backup function of the...

Страница 113: ...ct Convert for Printer Utility y The Converting AddressBook dialog box appears 2 Click Browse at the next of the Input file field 3 Locate the folder that contains the address book converter file abc...

Страница 114: ...the next of the Output File field 6 Locate the folder where you want to save a converted file Select TBF Restore tbf in the Save as type drop down box and click Save When you selected an Address Book...

Страница 115: ...file you can restore or import the address book into the equipment using the restore or import function of the Printer Utility For instructions on how to restore or import the address book refer to t...

Страница 116: ...ate the folder that contains the CSV file Select CSV Comma Separated Values csv in the Files of type drop down box select the file and click Open 4 Select the model name that the selected file is orig...

Страница 117: ...not specify TBF Restore tbf in the Save as type drop down box The CSV file cannot convert to a Restore file 7 Click Convert y It starts converting a file 8 Click OK y The file is converted and saved i...

Страница 118: ...4 Managing Address Book 116 Managing Address Book...

Страница 119: ...5 Appendix This section shows the cover sheet samples Cover Sheet Samples 118 Standard Cover Page 118 Business Cover Page 119 Professional Cover Page 120...

Страница 120: ...Appendix 118 Cover Sheet Samples Cover Sheet Samples Standard Cover Page Reference Number 0000000000000000 To 00000000001 From MFP 00C67861 Subject N W Fax Document Message This is a N W Fax Document...

Страница 121: ...Cover Sheet Samples 119 Business Cover Page Reference Number 0000000000000000 To 00000000001 From MFP 00C67861 Subject N W Fax Document Message This is a N W Fax Document...

Страница 122: ...5 Appendix 120 Cover Sheet Samples Professional Cover Page Reference Number 0000000000000000 To 00000000001 From MFP 00C67861 Subject N W Fax Document Message This is a N W Fax Document...

Страница 123: ...5 Document Monitor 62 Document Monitor Local Discovery 74 E Edit menu 70 Editing Date 99 E Mail 50 83 105 E mail Address 93 97 Enable IPX SPX Search 76 Enable TCP IP Search 76 Error Correction Mode 98...

Страница 124: ...72 Select Fax Number 72 Select All 70 Select From Address Book 44 48 54 Selection 47 67 72 Selective Polling 98 Send Fax Later 58 Send Properties 54 Sender Identification 94 98 Sender Information 56 6...

Страница 125: ...im5530 6030 7230 8530...

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