8. Q&A
Q&A
Q1: Why I cannot view the OCam video from remote?
A1:a. You need to confirm if your OCam camera setup process is completed. ( see “3. Camera connecting
and setting”)
b. Check your Wi-Fi router ID without special symbol.
c. Check your Wi-Fi router password without special symbol.
d. Check your Wi-Fi signal in stable status.
Q2: How to know my camera is connected with the Wi-Fi network successfully?
A2: Check if the LED indicator light is steady blue. Then turn off Wi-Fi on you device, then turn on 3G/4G to
check APP OCam+ status (will show ONLINE if connection successful)
Q3: I forget my OCam camera password.
A3: Please reset the camera and follow the setup process to setup camera again.
Q4: Why my APP live view is unstable?
A4: If many people use the same network or download large files at the same time, it will impact the video
quality. We suggest video flow rate over 50 Kbps
Q5: Why I insert the memory card on OCam but I can’t record or save the video.
A5: Please format the memory card before using, if it doesn’t work, the memory card might broken. We
suggest change a new memory card.
Q6：Why the time in APP is incorrect?
A6：APP need connect with Internet to get correct time.
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