TROUBLESHOOTING
Network Video Technologies
(+1) 650.462.8100 • +44 (0) 208 977-6614
nvt.com • [email protected]
Page 14 of 14
LIMITED LIFETIME WARRANTY
Confirm that the NVT transceivers have been configured to com-
municate with each other, per instructions on page 3.
If you are experiencing problems, attempt to simplify your setup.
Test each cable segment separately. For example, test a simpler
configuration first. Then add in the NVT transceivers, back-to-
back. Test each segment of a long cable-run independently.
Attempt to isolate the problem.
Most IP camera installation problems involve configuring the IP
camera and the recorder to recognize each other. If in doubt, con-
nect the camera directly to the Ethernet switch, bypassing the
transceivers. Consult the IP camera and/or recorder installation
manuals for configuration instructions, or contact the camera or
recorder manufacturer.
Which camera and NVT LEDs are on?
Can you ping the camera?
Test if unicast traffic passes smoothly but multicast traffic is
blocked. (See page 6.)
NVT has developed a Console Utility that can be downloaded from
www.nvt.com. Once installed on any Windows PC, the applica-
tionscours the network for NVT devices, and reports each of their
MAC addresses, as well as the MAC addresses of any other NVT
devices within its joined group.
Additional network tools, such as Packet Sniffers or Traffic gen-
erators are available from other sources such as LAN Shark,
LANTraffic, etc.
NVT customer support is available for consultation from 8:00 AM
to 5:30 PM PST Monday through Friday. In addition, emergency
after-hours callback support is available.
USA Office: (+1) (650) 462-8100
USA Fax: (+1) (650) 326-1940
UK Office: (+44) (0)20 8977 6614
UK Fax: (+44) (0)20 8973 1855
Email USA: www.nvt.com/email/info
Email UK: www.nvt.com/email/eusales
Web home page: www.nvt.com
Please call before returning units to NVT. Returned materials
must have a “Returned Materials Authorization” (RMA) number
from NVT marked on the outside of the shipping carton.
NVT warrants that the product conforms to NVT’s applicable pub-
lished specifications and is free of defects for the life of the prod-
uct. There shall be no other warranties, express, statuatory, or
otherwise, including any implied warranty of merchantability, of
fitness, or any other obligation on the part of NVT with respect to
any of the products.In the event that any of the products is dam-
aged, altered, or modified without the express written consent of
NVT, any warranty for those products will cease and NVT will
have no further liability as it pertains to those products.
NVT assumes no responsibility for damages or penalties incurred
resulting from the use of this product in a manner or location
other than for which it is intended.
NVT’s liability under any warranties shall be discharged by
replacing or repairing any part or parts which do not conform to
the applicable warranty under normal and proper use. NVT’s lia-
bility with respect to any product shall not exceed a refund of the
price received by NVT for that product, and in no event shall NVT
have any liability for any incidental, consequential, special, or
indirect damages.
Some states do not allow the exclusion or limitation of special,
incidental, or consequential damages, so the above limitations or
exclusions may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights which vary from
state to state.
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of
the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the
receiver.
•
Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician
for help.
WARNING
Changes or modifications not expressly approved by the manu-
facturer could void the user’s authority to operate the equipment.
NETWORK DIAGNOSTIC TOOLS
CUSTOMER SUPPORT
PRODUCT RETURNS
FCC USER INFORMATION
Copyright © 2014 NVT, Inc.
453-1804-1-A3
