Chapter 5: Troubleshooting
58
TouchPoint Console Installation and Setup Guide
Ensure that you have an accurate description of the problem, the effects the problem(s) appears to be causing within
the rest of the system, and the error messages (if any) that are displayed on TPC.
Equitrac Professional
DCE server IP Address
_________________
In System
Manager >
Software, view,
the DCE version
must be at least
5.2.0.3315
TPCs communicate with the EP 5.2 or later DCE
server on port 2939.
Controlled device make,
model, and IP Address
_________________
On the physical
device itself
Information
Record the
information
Where to find it
Notes
