Using GroupWise Monitor
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65.6 Assigning Responsibility for Specific
Agents
If multiple GroupWise administrators manage the agents throughout your GroupWise system, you
can assign a contact for each agent. Or, in a help desk environment, a person can be assigned to an
agent when a problem occurs. The person assigned to the agent can record notes about the
functioning of the agent, which are then available to other administrators.
At the Windows
Monitor Agent server console
:
1
Right-click an agent in the agent status window, then click
Agent Details
.
or
On Linux, at the
Monitor Agent Web console
, click the agent status link.
2
In the
Assigned To
field, type the name of the GroupWise administrator who is responsible for
this agent.
The name is displayed to the right of the agent status in the status window of the Monitor Agent
console and the Monitor Web console.
3
In the
Notes
field, type any comments you might have about the agent.
If a problem with the agent occurs, the
Thresholds
field and the
Suggestions
field display
helpful information about the problem if you have set up customized thresholds, as described in
Section 63.5.2, “Customizing Notification Thresholds,” on page 1019
.
4
Click
OK
to save the information about who is assigned to the agent.
65.7 Searching for Agents
If you monitor a large number of agents, the list displayed in the Monitor Web console can become
very long. You can easily search for an individual agent or for a group of related agents.
At the
Monitor Web console
:
1
Click the
Search
icon.