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Notes Gateway Error Messages
95
Novell Confidential Manual (ENU) 21 December 2004
Action: Make sure that the Notes Gateway user is listed as an Administrator on the Notes/Domino server
that the gateway communicates with. See
“Providing Access to the Notes/Domino Server” on
page 30 .
Error reading character set translation file
Source: GroupWise Notes Gateway; startup.
Possible Cause: The gateway is not able to find the path to the domino and domino\data directories.
Action: Make sure that the notes and notes\data directories are included in the system path on the server
running the Notes client for the gateway. See
“Adding the Notes Software Directory to the Path
Variable” on page 25 .
Error synchronizing modified Notes user to GroupWise; Unsupported datatype in Name and Address
Book document
Source: GroupWise Notes Gateway; directory exchange and synchronization.
Possible Cause: The Notes Gateway user is not provided with the required access rights.
Action: Give access rights as described in “Setting Up Server and Database Access for the Notes Gateway
User” on page 30 .
File object is truncated; file may have been damaged
Source: GroupWise Notes Gateway; general processing.
Possible Cause: The wpnames.nsf file on Notes/Domino server connected to GroupWise is damaged and the
gateway is not able to find the People view in the Notes version of the GroupWise Address Book
(wpnames.nsf).
Action: Replace the damaged wpnames.nsf database on the Notes/Domino server with the backup copy
that is populated with GroupWise addresses.
Action: If you don’t have a backup copy of wpnames.nsf, follow the steps:
1
Delete the damaged wpnames.nsf database on the Notes/Domino server connected to the
gateway.
If your Notes system is configured to replicate the wpnames.nsf file to multiple servers, delete
it from all the Notes/Domino servers.
2
Delete the 000.prc directory from the gateway home directory, after making copies of the log
files if necessary.
3
From the gateway root directory, copy the wpnames.nsf database to the domino\data directory
on the Notes/Domino server that the Notes Gateway communicates with.
4
Do a fresh directory exchange.
If the Notes Gateway is running as an application, use Actions > Synchronize Directories at
the Notes Gateway server console.
If the Notes Gateway is running as a service, the directory exchange will occur during the
regular nightly exchange, as described in
“Enabling Directory Synchronization and
Exchange” on page 45 .
5
If required by your Notes system configuration, replicate wpnames.nsf to other Notes/
Domino servers.