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Section 2D

Troubleshooting Tips

In This Section

⽧

Problem Causes and Suggestions

⽧

Reinstalling the Sprint PCS Connection Card Driver

⽧

Resolving Resource Conflicts

⽧

Additional Troubleshooting Tools

This section provides assistance in diagnosing and solving
many common problems you may experience while using your
Sprint PCS Connection Card

and Sprint PCS Connection

Manager

Software with your notebook PC.

2D: Troubleshooting Tips

Содержание Merlin S620

Страница 1: ...ovatelWireless MerlinS620 www sprint com 2005SprintNextel Allrightsreserved Noreproductioninwholeorin partwithoutpriorwrittenapproval Sprint the GoingForward logo theNEXTELnameandlogo andothertrademar...

Страница 2: ...ntPCSConnectionCard 11 GettingStarted 12 InstallingtheSprintPCSConnectionManagerSoftware 14 InsertingandRemovingtheSprintPCSConnectionCard 17 ActivatingYourSprintPCSConnectionCard 20 2B SprintPCSConne...

Страница 3: ...ications 58 EnvironmentalSpecifications 59 MechanicalSpecifications 59 SoftwareSpecifications 60 TransmitterSpecifications 61 ReceiverSpecifications 62 HardwareSpecifications 63 Miscellaneous 63 4B Re...

Страница 4: ...allyourserviceswillworkthesamewhereveryougoon theNationwideSprint PCSNetwork Thisguidewillfamiliarizeyouwithourtechnologyandyournew SprintPCSPhonethroughsimple easy to followinstructions It sall right...

Страница 5: ...that highlight specialshortcutsand timelyreminderstohelpyoumakethemost ofyourwirelessnetwork cardandservice TheTableofContentsandIndexwillhelpyoulocate specificinformationquickly You llget themost out...

Страница 6: ...Section 1 Sprint PCS Connection Card Basics...

Страница 7: ...rSprintPCSConnectionCard ANetworkCard PackageContents AboutThisGuide Thissectionintroducesthebasicfeaturesandfunctionsofyour Sprint PCSConnectionCard thematerialsincludedwithyour card andanoverviewoft...

Страница 8: ...youneedanaccount that gives youaccesstoaCDMAnetwork EveryCDMAnetworkoperatesononeofthreeradiofrequencybands YourSprint PCSConnectionCardbyNovatelWirelessMerlinS620 leveragesthehigh speedCDMA1xEV DOnet...

Страница 9: ...YourSprint PCSConnection Cardpackagecontainsthefollowing components Sprint PCSConnectionCard TM byNovatelWireless MerlinS620 TM AGuidetoUsingYourSprint PCS ConnectionCard TM Sprint PCSConnectionManage...

Страница 10: ...nsforinstalling andusingtheSprint PCSConnectionCardandSprint PCSConnection ManagerSoftware Section3introducesSprint PCSVisionServices Section4provideselectrical radiofrequency andotherspecifications f...

Страница 11: ...ConnectionCardSoftware ActivatingandUsingSprintPCS Service CareandMaintenance Thissectionoutlinesthebasicsofgettingstartedwithyour Sprint PCSConnectionCard includinginstallingtheSprint PCS Connection...

Страница 12: ...ftwareestablishestheinterfacebetweenthecardand yourWindows operatingsystem WithNovatelWirelessConnectionsNetworkAdapter NDIS youcan expandyourhigh speedbroadbandwirelessconnectionfromthe Internet toyo...

Страница 13: ...ss Apenandpapertowritedownyouraccount information Duringthiscall Sprint CustomerServicewillhelpyouselect yourservice planandguideyouthroughtheactivationprocess Theywillalso provideyouwiththefollowingi...

Страница 14: ...fit easilyintoyourTypeIIPCCardslot Forcingthe cardintoaslot maydamagetheconnectorpins Protect thecardfromliquids dust andexcessiveheat Whennot installedinyourcomputer storeyourMerlinS620in asafeplace...

Страница 15: ...Section 2 Using the Sprint PCS Connection Card...

Страница 16: ...theSprintPCSConnectionManagerSoftware InsertingandRemovingtheSprintPCSConnectionCard ActivatingYourSprintPCS ConnectionCard Thissectionguidesyouthroughthestepsnecessarytoinstall yourSprint PCSConnecti...

Страница 17: ...tionCardandAccount unlessit was pre activated Ifyourcardhasnot previouslybeenactivated the ActivationWizardwillautomaticallylaunchandguideyouthrough theprocess Note Adriverissoftwarethatformstheinterf...

Страница 18: ...ectionCardandaccompanying Sprint PCSConnectionManagerSoftware yoursystemrequiresthese minimumresources CPU Pentium 166MHzorhigher CardSlots TypeIIPCCardSlot 32bit bus CommunicationsPorts 2available on...

Страница 19: ...ess 3 UsetheNextandBackbuttonstonavigatethroughtheinstallation wizard notingthefollowing Inordertocontinuewiththeinstallation youmust clickYesto accept thetermsoftheLicenseAgreement Select thedefault...

Страница 20: ...ebookPC sTypeII PCMCIAPCCardSlot withtheSprint labelfacingup Seepage17for completeinstructionsonproperinsertionandremoval 10 Pleasewait afewmomentswhileWindowsautomaticallyinstalls thenecessarydrivers...

Страница 21: ...imeyouattempt toconnect yourMerlinS620toyour computer Sprint PCSConnectionManagerwillchecktoensureyouhave thelatest firmwareinstalled IftheSprint PCSConnectionManager detectsthat yourcardneedstobeupda...

Страница 22: ...install theSprint PCSConnectionManagerSoftware seepage14inthis section Onceyouhavecompletedthesoftwareinstallationprocedure youmayinsert yourcardintoyourcomputer sPCCardslot TheSprint labelshouldbefac...

Страница 23: ...d WhentheSprint PCS ConnectionCardisconnectedtothecomputer it haspowerandistryingtocommunicatewiththenetwork Toturnoff thecard theSprint PCS ConnectionManagersoftwaremust beclosed andthecardmust bepro...

Страница 24: ...ssage appears clickOKandusetheejectorbutton most laptopshavean ejectorbuttonlocatednext tothePC Cardslot toremovethecard WindowsXP OncetheSafetoRemoveHardwaremessageappears inthesystemtray usetheeject...

Страница 25: ...illguideyou throughtheprocess 3 PleasetelephoneSprint CustomerServicetoset upyour Sprint PCSwirelessnetworkaccount IfyouwillbeusingyourSprint PCSConnectionCardprimarilyfor businesspurposes call1 877 7...

Страница 26: ...givenyouyour card sphonenumber alsocalledMDN andMSID IMSI_S numbers entertheminthetopandbottomfields andclickNext tocontinue 8 Aconfirmationscreenappears Verifythat yourphonenumber MDN andMSID IMSI_S...

Страница 27: ...ngandTerminatingConnections SprintPCSConnectionManagerSoftwareMenuOptionsandSettings ThischapteroutlinestheSprint PCSConnectionManager SoftwareinterfaceforyournotebookPC includingthe componentsofthema...

Страница 28: ...ion ManagerSoftwareanytimeyou usetheSprint PCSConnectionCardunlessyouhaveconfiguredthecard toruninNDIS modewithNovatelWirelessNetworkAdapter See Novatel WirelessNetworkAdapter NDIS onpage40 Startingth...

Страница 29: ...applicationfunctionsareavailablewithinthemain windowoftheSprint PCSConnection ManagerSoftware Close ClosestheinterfaceandExitsthesoftware Go Initiatesaconnection Stop Endsorcancelsaconnection Minimize...

Страница 30: ...ClickingtheMenubutton locatedintheupper left cornerof theinterface providesaccesstotheSprint PCSConnection Manager Softwaremenu Somemenuoptionswillremaininactive unavailableifaconnectionhas notbeenes...

Страница 31: ...usedtoexit thecardsoftware ConnectionStatus TheSprint PCSConnection ManagerSoftwareinterfaceprovides informationabout yourcurrent connectionstatus Othermessagesmay appearasaresult ofcustomizedoptions...

Страница 32: ...ed Thesignal strengthiconisvisibleandtheGObuttonchangestoStop IfyouattempttoestablishaSprintPCSVisionconnectionthatrequiresa password adialogboxappears Entertherelevantinformationandclick OKtocontinue...

Страница 33: ...onnectionisactive The Signal Strength indicator uses bars to show the strength of the radio signal The number of bars increases up to a maximum of six as the signal strength increases Note This icon i...

Страница 34: ...ingdifferent connectionstages GO Readytoestablishaconnection Clickthebuttontostart aconnection Stop Onceaconnectionisestablished theGobuttonchangesto readStop Aconnectionisbeingestablishedorisalreadye...

Страница 35: ...eMenubutton locatedattheupperleftoftheinterface see page25 tolaunchtheSprintPCS ConnectionManagermenu MenuoptionsaredescribedinSection2C MenuOptionsbeginningon page31 2B Sprint PCS Connection Manager...

Страница 36: ...fMenuItems MenuItemDetails TheSprint PCS ConnectionManager sprimarymenuoptions allowyoutomanageyourcard sconnectionsandsettings This chapterprovidesanoverviewandbriefdescriptionofeachofthe optionsavai...

Страница 37: ...onnectionManager sprimarymenu clickon theMenubuttonat thetopleft corneroftheinterface Thetableonthefollowingpageoutlinesvariousmenuitemsand providesabriefdescriptionandlinksonwheretolocatemoredetailed...

Страница 38: ...pdatestotheSprintPCS ConnectionManager SM Softwareorconfigure toautomaticallycheckforupdates Page35 Links WhenconnectedtotheNationwide SprintPCSNetwork provideslinkstothe SprintPCSWebsiteandtheSprintP...

Страница 39: ...displayedwhenyouselectMenu Settings onthe Generaltab youcanchoosewhetherornottokeepaconnectionhistory ToenableordisableConnectionHistory Select Menu Settings General KeepConnectionHistory Acheckmarkne...

Страница 40: ...cardispermittedtouse Thecard sdesignedcapabilitiesandcoverage Variouscommunicationandcardtestsandresults ToaccesstheDeviceInfo Diagnosticsmenu Select Menu DeviceInfo Diagnostics SoftwareUpdates Fromti...

Страница 41: ...nectionManager Settings TheSettingswindowfromtheMenuallowsyoutoconfigurethe SprintPCSConnectionManagerSoftwaretosuityourpreferences IntheSettingswindowyoucan Enableanddisableseveralfeatures includingW...

Страница 42: ...facevisibleonyourscreenregardlessof whichapplicationsareopen KeepConnectionHistory Whenselected theSprint PCS ConnectionManagerSoftwarelogsallconnectionsinthe connectionhistory FordetailsonConnectionH...

Страница 43: ...launchingSprintPCSConnectionManager YoucandisabletheEnableNetworkAdaptermodeatanytimeby de selectingtheEnableNetworkAdapter NDIS checkboxfrom thismenu ActivationWizard Thisoptionisusedonlywhenactivati...

Страница 44: ...erinterface 2 TheEnterUserLockCodewindowappears 3 EnteryourlockcodeandclickOK Tip YourdefaultlockcodeisthelastfourdigitsofyourSprintPCSConnection Card sphonenumber Ifyoucan trecallyourcard sphonenumbe...

Страница 45: ...tionCard MerlinS620 fromthe SprintPCS Network IfyouareconnectedtotheSprintPCSnetwork theEnableNetworkAdapter NDIS checkboxwillbedisabled 2 AccessMenu Settings SprintPCS Vision NovatelWireless 3 Placea...

Страница 46: ...CSConnectionCardDriver ResolvingResourceConflicts AdditionalTroubleshootingTools Thissectionprovidesassistanceindiagnosingandsolving manycommonproblemsyoumayexperiencewhileusingyour Sprint PCSConnecti...

Страница 47: ...eandother problems If afterreadingthissection youareunabletoresolvea problem pleasevisit www sprint comorcontactSprintCustomerService at1 888 211 4PCS 4727 Error SearchingforSprintPCSConnectionCard Th...

Страница 48: ...timal 1 ClickStart AllPrograms Sprint MerlinS620 2 ClickProperties 3 ClicktheNetworkingtab 4 ClickSettings 5 EnsurethatNegotiate multi linkforsingle link connectionsisnotselected 6 ClickOK PossibleCau...

Страница 49: ...heSprintPCSConnectionCardentriesbyusingthe signsto expandthelistings Forexample toseealltheinstalledmodems click the signtotheleftofModems Thecardshouldhavethreeentries ThecardshoulddisplayunderMultif...

Страница 50: ...urCD ROMdrive 10 ClickOK 11 IftheDigitalSignatureNot Foundwindowdisplays clickYes 12 ClickFinish Repeat steps6 12asprompted Ifyouarepromptedtorestart yourPC clickYes Otherwise restart your PCfromtheSt...

Страница 51: ...asSprint Merlin S620ModemAdapter Ifthelistingsabovedonot appear identifythelistingforthe Sprint PCSConnectionCardbyejectingthecard Thiscauses thedriverlistingforthecardtodisappearfromthelist Reinsert...

Страница 52: ...thenext window 5 Ifawarningappearsstatingthat Sprint PCSConnectionCardhasnot passedWindowsLogotesting clickContinueAnyway 6 ClickFinishandrepeat steps1to5asprompted Thecorrect driveristheninstalled Re...

Страница 53: ...gntoitsleft Ifyouwant todisableaninfrareddevice expandtheInfrared Devicestreebyclickingthe signtoitsleft Ifyouwant todisableanetworkcard expandtheNetwork Adapterstreebyclickingthe signtoitsleft 6 Righ...

Страница 54: ...ordsbyconnectionname you caneasilydistinguishbetweenpersonalandbusinessusage AccessingConnectionHistory Select Menu ConnectionHistoryfromtheSprint PCSConnection ManagerSoftwareinterface AboutConnectio...

Страница 55: ...gtothe NationwideSprint PCSNetwork DeviceInfo DiagnosticsevaluatesissueswithyourUSBport port configuration Sprint PCSConnectionCardsignalstrength theNationwideSprint PCS Network andmore Oncetheprogram...

Страница 56: ...Section 3 Sprint PCS Vision SM...

Страница 57: ...sionFAQs Sprint PCS Vision SM bringsyouclarityyoucanseeandhear with enhanced always onadvancedmultimediaserviceslikeemail Webbrowsing andSprint PCSBusinessConnection SM that areeasy tolearnanduse This...

Страница 58: ...SVisionservices yourUserNameissubmittedtoidentifyyou totheNationwideSprint PCSNetwork TheUserNameisalsousefulas anaddressforemailandtext messaging asawaytopersonalize Internet services andasanonlinevi...

Страница 59: ...r 2 Select E mail Ifyou reafirst timeuser promptswillhelpyousetup youremailaccountbyestablishingaUserNameandpassword 3 Toviewyourmessages select Inbox 4 Select themessageyouwishtoread 5 Onceyou veread...

Страница 60: ...ydeviceusingaPCbrowserorPocket Internet Explorer Sprint PCSBusinessConnectionPersonalEditionrequiresnohardware orsoftwareinstallationonyourcompany snetwork Just installthe Sprint PCSBusinessConnection...

Страница 61: ...nsmittedorreceivedforapproximately10seconds the connectiongoesdormant Theconnectioncangoactiveagainquickly Ifnodataistransmittedorreceivedforanextendedperiodoftime the connectionwillterminate CanIsign...

Страница 62: ...Section 4 Technical Specifications and Regulatory Information...

Страница 63: ...nmentalSpecifications MechanicalSpecifications SoftwareSpecifications Transmitter ReceiverSpecifications HardwareSpecifications Thissectionoutlinestheenvironmentalandtechnical specificationsforyournew...

Страница 64: ...ms BatteryPack N A LED Yes Antenna EmbeddedDualBand DiversityAntenna Operatingtemperature 20oC to 60oC Storagetemperature 40oC to 85oC Humidity 5 to90 overoperating temperature Vibrationstability 5Hzt...

Страница 65: ...xEVDO Dataservice Support SMS IS 637 CurrentlyNotSupported IOTA Support OTAPA IS 683A Support PRL preferredroaminglist Support Authentication Support NAM 1 MobileIP Support WNP wireless numberportabil...

Страница 66: ...r 23dBm Frequencyrange 1850MHzto1919MHz Frequencystability CompliantwithCDG1 Bandwidth 1 25MHz Occupiedbandwidth 1 25MHz Modulationmethod O QPSK HPSK Waveformquality 944 Conductedspuriousemission Comp...

Страница 67: ...requencyrange 1930MHZto1990MHz Bandwidth 1 25MHz Occupiedbandwidth 1 25MHz Modulationmethod O QPSK HPSK Receiversensitivity 104dBm Inter modulationspurious responseattenuation ComplieswithCDGstage1 Co...

Страница 68: ...face 1xEVDO Channelspacing 50KHz Chipset QUALCOMMTM MSM6500 Transmitting max datarate Forwardlink 2 4Mbps Reverselink 153 6kbps Supplyvoltage 3 3V Battery N A Charger chargingtime N A Currentconsumpti...

Страница 69: ...B Regulatory Information In This Section Warning EMI USFCCInformation Warning EMI Canada Thissectionoutlinesimportant regulatorynoticesconcerningyour newSprint PCSConnectionCard TM 4B Regulatory Infor...

Страница 70: ...arts2 22 and24oftheFCCRules Theselimitsaredesignedtoprovidereasonable protectionagainst harmfulinterferenceinanappropriateinstallation Thisequipment generates uses andcanradiateradiofrequencyenergy an...

Страница 71: ...rielbrouilleur AppareilsNum riques NMB 003 dict eparleministredesCommunications Ifyouhavepurchasedthisproduct underaUnitedStatesGovernment contract it shallbesubject torestrictionsasset forthinsubpar...

Страница 72: ...Section 5 Safety Information and Terms Conditions...

Страница 73: ...ion 5A Safety and Notices In This Section ImportantNotice SafetyandHazards Thissectionoutlinesimportant liabilityandsafetyguidelines concerningyournewSprint PCSConnection Card TM 5A Safety and Notices...

Страница 74: ...suchdata SafetyandHazards Donot operatetheSprint PCSConnectionCard TM MerlinS620 inareas whereblastingisinprogress whereexplosiveatmospheresmaybe present nearmedicalequipment lifesupport equipment or...

Страница 75: ...Section 5B Terms and Conditions In This Section TermsandConditionsofServices Thissectioncontainsthetermsandconditionsofserviceforyour newSprint PCSConnection Card TM 5B Terms and Conditions 70...

Страница 76: ...iththeServicesyouselect asdescribedinourmarketingmaterials e g serviceplanbrochures oronourwebsite Yourepresent that youareat least 18yearsold Inthisdocument weusethewords we us our or Sprint torefert...

Страница 77: ...atedcharges Certainchangesmaybe conditioneduponpayment ofanEarlyTerminationFeeorcertainothercharges TerminationofServices Consistent withthisAgreement a wemayterminate Servicesat anytimewithnoticetoyo...

Страница 78: ...hanoperatororwithacredit card willalwaysincurseparateand additionalcharges Dependingonyourphonesettings youmayautomaticallyroamif thereisagaporinterruptionincoveragewithintheNationwideSprint PCSNetwor...

Страница 79: ...on youmust provideuswithavalidtax exempt document Tax exemptionsarenot appliedretroactively Wealsoinvoiceyouforsurchargesthat we collect andkeeptopayforthecostsofcomplyingwithgovernment programssuchas...

Страница 80: ...n Ifthefundsare returnedtous youmayclaimthesefundsforoneyearfromthedateofreturn Any moneyheldduringthisone yearperiodwillnot accrueinterest foryourbenefit andare subject toaservicingfeechargedagainst...

Страница 81: ...mber TALK orsimilarkey CallerIDblockingisnot availablewhen usingVisionorWirelessWebservices TTYAccess ATTY alsoknownasTDDorTextTelephone isatelecommunications devicethat allowspeoplewhoaredeaforhardof...

Страница 82: ...MAYBRINGAGAINSTYOU CLAIMS THEFEDERAL ARBITRATIONACTAPPLIESTOTHISAGREEMENTANDITSPROVISIONS NOTSTATELAW GOVERNALLQUESTIONSOFWHETHERACLAIMISSUBJECTTOARBITRATION THIS PROVISIONDOESNOTPREVENTEITHERYOUORSPR...

Страница 83: ...ice Wemaysendyounoticetoyourlast knownaddressinourinvoicingrecords orbycallingleavingyouavoicemessageon yourwirelessdeviceorhomephone Properlyaddressedwrittennoticeiseffectivethree daysafterdeposit in...

Страница 84: ...ntents 4 R ReceiverSpecifications 62 RegulatoryNotices 65 ResourceConflicts 47 S SafetyandHazards 69 Settings 36 General 37 Optimization 37 SprintPCSVision Novatel Wireless 38 SoftwareInstallation 14...

Страница 85: ...on 52 56 BusinessConnection 55 FAQs 56 Messaging 54 UserName 53 SystemTrayIcons 30 T TermsandConditions 71 TransmitterSpecifications 61 Troubleshooting 41 U UserLockCode 38 W Web 53 Launching 53 Welco...

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