Chapter Six: Customer Service
© 2019 Cutting Edge Optronics, Inc.
44
Iklwa Laser User Manual
Approved for Public Release; NG19-2099 CEO-UMAN-0055E
Module Replacement
Even though the pump module is user replaceable, we recommend that the laser head be
returned to Northrop Grumman for an upgrade. Contact Northrop Grumman for detailed
instructions about module replacement.
Return the Instrument for Repair
A return merchandise authorization (RMA)
is required
prior to shipping any instruments
to Northrop Grumman. Contact Northrop Grumman or a local distributor for RMA and
shipping instructions.
CAUTION
. Failure to obtain proper shipping instructions may result in damage to the
instrument.
Use the packing boxes supplied by Northrop Grumman to ship any instruments. If
shipping boxes have been lost or destroyed, replacements are available for a nominal
charge from Northrop Grumman.
Remove all water from laser prior to packaging for shipment (see
Chapter 5:
Maintenance
for details). Place a desiccant in a sealed ESD bag with the laser and secure
the laser in the shipping container.
WARNING
. Damage from residual water due to condensation or expansion can be
catastrophic to the diode arrays or laser rod if not dealt with properly. Such damage is
excluded from warranty coverage.