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Chapter 6 Networked TAPI/IVR 147
Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
No IVR registration message on TAPI server initialization
If no IVR registration message appears in the overflow.log file capture after
initialization of the TAPI server, perform the following tasks:
1
Use the ping utility to verify that the Symposium TAPI server and the IVR
system are able to communicate. If there is no communication between them,
consult your data network administrator for assistance. Otherwise, continue to
next task.
2
Shut down Symposium TAPI SP.
3 Open the DOS Command prompt window on the TAPI server. Enter the
following command:
netstat –a >a.txt”
<Enter>
4 Open the a.txt file in Notepad or similar text editor application.
5
If port 5000 is listed as LISTENING or ESTABLISHED it indicates that there
is a port conflict and that the port is already in use by another application.
Consult your data network administrator to resolve the conflict.
6 If port 5000 is not listed, clear the overflow.log using the logger application.
Start Symposium TAPI SP.
7 Open the DOS Command prompt window on the TAPI server and enter the
following command:
netstat –a >a.txt”
<Enter>
8
Open the a.txt file in Notepad or similar text editor application.
9 If port 5000 is listed as LISTENING and does not have an entry as
ESTABLISHED, verify that the IVR system is configured for port 5000.
10
If port 5000 is listed as LISTENING and also has entry as ESTABLISHED,
or if port 5000 is not listed as LISTENING, check the configurations for the
port on the IVR system. Verify that the port number of the IP address for the
TAPI server is correct.
Note:
If such behaviour occurs save the overflow.log file from the logger
application and contact Nortel Networks GNTS for assistance.