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Chapter 6 Networked TAPI/IVR 133
Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
Overview of the IPML server
The IPML server enables communication between the VPS/is server and a range
of other interfaces including Symposium TAPI SP and the SCCS. Through the
IPML server, the VPS/is server can perform all required telephony requests,
responses, and events it receives from Meridian Link Services. It runs on a
Windows NT platform only.
The IPML server provides an interface to pass caller entered data (CED), such as
a PIN, from the VPS/is to the TAPI driver task on Symposium TAPI SP. Through
a separate interface component the IPML server passes the CED to SCCS / SECC.
When you install the IPML server the following configurations files are created:
cstapi.cfg
cstapils.cfg
You must customize these configuration files on the IPML server to incorporate
specific information relating to your site. For more information refer to the
Periphonics product documentation.
Networking call data
In the context of Microsoft TAPI, networking is defined as the ability to associate
and deliver user data with a call. User data can be:
• an account code entered via an IVR system
• a transaction account record number
• agent-entered notes
• information relevant to an individual call
The ability to network call data facilitates the coordination of information
available to agents when calls are transferred or conferenced locally.