Nortel Express Call Center, Руководство по установке

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Voice Services on Media Card Installation Guide 29
March 2005 Media Card
Configuring the Media Card on the switch
Introduction
To configure the Media Card, complete the following tasks, which are described
in this section:
1. Configure the IVR ACD DNs and night call forward.
2. Configure the Auxiliary Data System data block.
3. Configure Voice Services ports.
This section also describes how to
!
enable or disable voice service ports
!
replace a Media Card in the switch
To configure the IVR ACD DNs and night call forward
Note: To increase stability, you must configure night call forward (NCFW) on
the voice services IVR ACD DN. Calls from the associated IVR ACD DN are
automatically transferred to the NCFW DN if all voice services ports are logged
off.
1 Log on to the switch.
2 Load Overlay 23 by typing LD 23 at the prompt.
3 Respond to the prompts as shown in the following table. If a prompt
appears that is not in the table, press Enter to accept the default value:
Prompt Response Description
REQ NEW CHG Add or change
TYPE ACD Automatic Call Distribution
CUST 0–99 Customer Number
ACDN xxxx ACD Queue DN
...