Use and Maintenance Manual model “B10 V ULISSE”
32
ENGLISH
ALARM CODE
REASON
12
BRAZIER CLEANER
FAULT
The cleaner has not completed its move-
ment and is not in the correct position or
else the fire door has not been closed prop
-
erly.
SOLUTION
Check if the door is closed correctly, re-
set the alarm and wait for the product to
SWITCH OFF. Unplug the product and then
plug it back in, the system will reactivate
the cleaner, checking the correct position
again.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
13
NEGATIVE
PRESSURE IN
CHIMNEY FLUE
The chimney flue is blocked.
The sensor reading negative pressure is
not working properly.
SOLUTION
Check that the chimney flue is not blocked,
contact a chimney sweep to clean it.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
14
THERMOSTAT
MANUAL RESET
You have to reset manually the thermostat
connected to the hopper
.
Combustion is not optimized as either
the brazier or the inner passages of the
appliance are clogged.
Ventilation, where present and active,
may not be working properly.
SOLUTION
Reset the thermostat by pressing the button
on the back of the appliance.
Switch off and then back on the product to
activate the cleaner and adjust combus-
tion using P/A RATIO.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
15
FIRE DOOR/ ASH
PAN OPEN
During the cleaning phase, the door to the
fire or the ash pan has not been closed
properly.
SOLUTION
Check correct closure of the fire door and/
or correct position of the ash pan in its
compartment.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
16
PELLET TANK DOOR
OPEN
The tank door has not been closed properly
during pellet loading phase.
SOLUTION
Check that the pellet tank door has been
closed properly.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
18
FLAME PROBE
Simultaneous flame probe and smoke
probe fault.
SOLUTION
Contact Technical Support.
ALARM CODE
REASON
22
FLAME
TEMPERATURE
Combustion is not optimized as either
the brazier or the inner passages of the
appliance are clogged.
The tangential fan (if present) is
not working properly or is damaged.
SOLUTION
Switch the product off and back on again,
activating the cleaner; adjust combustion
using “P/A RATIO”.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
23
AUGER TRIAC
Anomaly of an internal component of the
electronic board managing the pellet loading
auger.
Possible power outage or wrong voltage to
the device.
SOLUTION
Check power supply voltage.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
24
AUGER PHASE
No cable connection to bring power to the
auger gearmotor.
SOLUTION
If the problem persists, contact the Support
Service.
CODICE ALLARME
MOTIVAZIONE
28
SMOKE ENCODER
REVOLUTION FAILURE
Smoke extractor encoder not working or
not connected correctly.
RISOLUZIONE
If the problem persists, contact the Support
Service.
CODICE ALLARME
MOTIVAZIONE
29
CLEANING CYCLE
LIMIT
Maximum limit of cleaning cycles allowed
during a prolonged working phase has
been reached.
RISOLUZIONE
Vacuum the brazier in full safety and
switch the product on again.
If the problem persists, contact the Support
Service.
Unscrew the safety cap and
press the thermal-switch
reset button
THERMAL
SWITCH
MANUAL RESET
POSITION OF THERMAL-SWITCH FOR MANUAL RESET
