67
FAQ
It cannot be turned on.
The battery is low, please charge it before use. The ambient
temperature is over low or over high, please use it in the range
of 0°C-40°C.
It cannot be charged.
The charging stand is not powered, please make sure the
power is connected successfully. Poor contact of the charging
electrode, please clean the charging stand electrode and the
machine electrode.
The machine cannot be
returned for charging.
Make sure there is enough space around the charging stand.
And make sure that the recognition area on surface of the
charging stand is free of dust and dirt.
The device cannot be
found in the mobile.
Please reconnect WiFi and ensure that the network connection to
the machine is successful.
The machine is offline.
Please ensure that the network connection of the machine is
successful. And make sure the machine is always within the WiFi
signal coverage.
The mobile and the device
cannot be paired.
Make sure the machine and the charging stand are within the
WiFi signal coverage and the signal is good. Please try resetting
WiFi before pairing.
There is abnormal voice
during cleaning.
Please check and clean the foreign matters on rolling brush,
side brush, drive wheel and the universal wheel, and clean the
machine chassis and anti-collision strip.
Cleaning is not effective.
Please check and clean the dust box and filter. Please replace
the filter if it is blocked. Check and clean the rolling brush if it
is entangled.
