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If a Small Cell donor is used, make sure the coaxial connections to the Small Cell have
the supplied attenuators installed.
Location Lock —
Registration
Required
Your system has been moved from its previous Registration location. Please reregister
your system at its new location using QMT or the Cel-Fi WAVE portal, or move the
system back to its original location.
System
Disabled.
The system has been remotely disabled. Please check for a notification message and
contact your Operator or Vendor.
Port keeps
resetting
A Coverage Unit LAN cable may be shorted. Unplug all Coverage Units, power cycle the
system, and plug Coverage Unit cables back in one at a time to check where fault occurs
(fault could be in cabling, a Cel-Fi QUATRA Range Extender, or a Coverage Unit).
If Cel-Fi QUATRA Range Extenders are used, verify that LAN cable length on either side
of the Extenders does not exceed 100 meters.
If none of the above works, try another power supply.
If none of the above works, try another Network Unit.
QMT/WAVE
Management
Connection Error
Verify that a live LAN Ethernet cable is connected to the Network Unit LAN port (not the
LAN OUT port which is used to daisy-chain to another Network Unit LAN port).
Check LAN firewall settings to the cloud (contact your IT Administrator). The NU uses
port 443 for management traffic.
Verify system performance and Cel-Fi WAVE cloud portal connectivity using QMT (QMT
must have an active internet connection).
BLINKING
GREEN
Setup in
progress
Wait. System is in a setup state. If a red error indication occurs on the NU, CU LEDs may
stay in the setup state until the NU error is cleared.
SOLID
GREEN
Phones have
signal but can’t
make calls
If using a Small Cell donor, make sure the small cell is commissioned and transmitting.
Make test calls using just the Small Cell signal to verify its operation (temporarily
connect small cell antennas).
Verify handset settings and compatibility against boosted channel bands and 3G/4G
technologies.
Phone not
seeing boosted
signal
Due to network resource balancing, a handset may be directed by the network to use an
unrelayed channel if that channel is adequate. This is normal and should not cause a
service interruption.
Slow software
update.
Software updates using QMT may take an hour or more due to Bluetooth limitations.
Connect your NU LAN (Management) port to the Internet for faster updates.
